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Please join Support and Engineering as they present on Remedy 9 upgrade best practices.


In this session, they will discuss pre-installation best practices to help avoid potential upgrade problems.  These best practices include

•  Customization conversion to overlays

•  Granular overlay conversion

•  3-way reconciliation

•  Asset form customizations that could generate problems

•  Best practices for using the "pre-checker" utility

•  Support information required to help facilitate case resolution

•  "Always on" logging

•  AMIGO program


Gregory Kiyoi is a Principal Technical Support Analyst

Mark Walters is a Lead Technical Support Analyst

Sankar Ayinala Ayinala is a Lead Product Developer


Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.



Additionally, you can find questions discussed during the webinar session in this online document or as an attachment below.  Knowledge Article 000104985 contains webinar supporting information and links.


If you have any additional questions on the information provided in this webinar, then we suggest you to please create new discussion in BMC Remedy Community group.


Please add any suggestions or feedback on this webinar session.


For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

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