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Please join Ashok, as he presents on the data access model enhancements introduced in Remedy 9.1.


This will include the newly introduced Hierarchical Groups in Remedy ITSM, SRM, and SLM  that can help Remedy Admins to extend or roll up data access.


He will also highlight  how a large number of support groups can be managed by creating a hierarchy of relationships.  In addition he will cover how you can configure and restrict the data that appears in assignment menus using the newly introduced support group Assignment configuration form.


Ashok Kumar Jha is a Staff Specialist Product Developer


Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.






Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.


If you have any additional questions on the information provided in this webinar, then we suggest you to please create new discussion in Remedy ITSM Community group.


Please add any suggestions or feedback on this webinar session.


For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

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