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Please join Rahul & Jon to learn about all the new features in the just released Remedy v9.1 and Smart IT 1.3.01 release.

This informative session will provide an overview of the functional areas that have been enhanced and added to the Remedy solution including Smart IT.

We will also discuss how Remedy with Smart IT now supports KCS (Knowledge Centric Support) – A set of practices for creating and maintaining knowledge in a support environment resulting into faster resolution of incidents while building organizational learning.

Rahul Vedak is a Senior Product Manager

Jon Hall is a Lead Product Manager



Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.


Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.


If you have any additional questions on the information provided in this webinar, then we suggest you to please create new discussion in Remedy ITSM Community group.

Please add any suggestions or feedback on this webinar session.


For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

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