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The Digital Workplace:

Modernize the face of IT

with Virtual Chat

VA - Copy.jpg

Please join Jim and Daren they present on Modernizing the face of IT with Virtual Chat during this month's webinar.

In this session they will discuss the business value, latest features, functionality, deployment details, and troubleshooting of Virtual Chat 9.  You will see how to enable chat routing, ITSM integrations, brand new UI for end users and language translation options.

Jim Egles is a Senior SQA Engineer

Daren Goeson is a Lead Product Manager

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.


Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.


If you have any additional questions on the information provided in this webinar, then we suggest you to please create new discussion in Remedy ITSM Community group.

Please add any suggestions or feedback on this webinar session.



For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy ITSM Remedy AR System The specified item was not found. Digital Workplace