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In Tony Myers April Connect with Remedy - Remedy 9 webinar there were many new features within Remedy 9.  This webinar recording was created to provide additional detail around the archiving feature. In this webinar recording Ross will provide an overview of Remedy 9 new archiving feature which includes design goals, processing, and configuration.  He will do a "hands on" demo to expand on the archiving configuration and process including custom forms.


Ross Mitcham is a Lead Product Developer.


Below is the webinar recording.  The recording is also available as a podcast on iTunes.

KA426207 contains additional documentation links KA references.


If you have any additional questions on the information provided in this webinar, then we suggest you to please create new discussion in Remedy ITSM Community group.

Please add any suggestions or feedback on this webinar session.