At BMC, we are aware that the process for completing upgrades has been a significant pain point for you, our customers. In December 2014, we launched phase 1 of the Remedy Interactive Upgrade Tool. You can find this tool as part of the online documentation experience redesign for BMC Remedy IT Service Management (ITSM) Suite 8.1 Deployment.
The Remedy Interactive Upgrade Tool provides a click-through diagram that guides you through the recommended practices for installation and upgrade procedures for all components in the BMC Remedy ITSM Suite.
As part of our initiative to overhaul the upgrade information, we focused on making the following improvements:
Simplify the overall process and documentation experience:
Provide an overview of the primary upgrade strategies
Create a more logical upgrade sequence
Eliminate ambiguity and duplication of upgrade steps
Reduce the overwhelming volume of information
Map the new process flow and provide guidance for recommended paths through core user scenarios
To guide you through the recommended upgrade path for your situation, we have created online documentation that provides the following resources:
Comprehensive upgrade information in a single location for an entire stack