We would like to take this opportunity to thank everyone who participated in our ‘Connect with Remedy: Upgrading to BMC Remedy 8.1 -Things that you really need to know’ Webinar on August 13, 2013.
We are delighted by the support and contribution that we have received from all of you. The success of our webinar depends on your support and input, and we would like to thank all of you for helping us to achieve such an excellent event.
For people who missed this event or if you would like to go through the recording, watch the video below.
Additionally you can also download Cook book for ITSM 8.1 Upgrade activity from Knowledge article KA400850. This document contains guidelines you can use when upgrading to ITSM Suite 8.1. You may customize this document as required for your specific scenarios.
We strongly recommend, you perform a proof of concept on your test server and analyze the issues, and document the workaround to be used during the actual upgrade.
This document compliments and DOES NOT replace the existing product documentation.Please follow this blog post to receive more updates.
If you get any additional questions on BMC Remedy upgrade activity, then we suggest to create new discussion on Remedy ITSM Community group.