I know, I know, it has been a while since I shared some videos. Had some time off in summer and spent few weeks with my family in Germany. I used the opportunity to visit some Remedy customers in Germany and France. It's always amazing to me what sophisticated systems these customers have built with Remedy ITSM to support their critical IT services. I never stop learning.
The video that I want to share today was created by my fellow PM colleague Jon Hall, who explains what's new in the latest release (v8.1) of BMC Mobility for Remedy ITSM. Key topics: better performance, easier search capabilities, and ability to handle custom incident fields.