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  • Synopsis of Knowledge Article

 

Problem while deleting an organization of one company, relationships for e.g. computersystems are deleted for another company which organization is named the same, gets deleted as well.

  • Problem/Symptom(s)

Login with appadmin->Apllication Administration Console->Custom Configuration->Foundation->Company and organization
->Search with Company Type=Operating Company
->There will be 2 records one for Calibro and other for Invention go to organization tabs and update same Organization and Department for both company as Human Resources and Benefits respectively
->For Calibro it would be there already so need to add this configuration for Invention company
->Go to asset management console->Manage CI->Create Computer System CI for Calbro services
->go to people tab click on add->select People organization in drop down list->one window will pop up for organization search
->select company as Calibro->Human Resources->Benefits as department
->Go to asset management console->Manage CI->Create Computer System CI for Invention Company
Folow the same steps to add people relationship for this company as well
->Now go to Login with appadmin->Apllication Administration Console->Custom Configuration->Foundation->Company and organization
->click on update organization buttom and click on delete button for Invention Company
->go to Manage CI and search for both Calibro and Invention company CI

3. ACTUAL RESULTS:
People relationship will get delete for both companies
4. EXPECTED RESULTS:
It should only delete record created for Calibro company CI and people relationship for CaliBro Services People organization

  • Applicable to

Found in ITSM 7.6.04 SP2,SP4

  • Show Me
  • For the Full Article see

@https://kb.bmc.com/infocenter/index?page=content&id=KA392484 [Requires Support Login]


Thank you,

Smita