Something new and exciting is in work for the AR System platform and ITSM solution, as we look at improving our ITSM user experience and giving customers more flexibility in tailoring and extending our ITSM UI (Smart IT). I can't share a lot of details right now, but you'll soon have an opportunity to learn more about this.
We plan to start a fairly extensive beta program in the March/April time frame for a first release of this capability with our Aug release cycle. Please stay tuned for the official beta program announcement. I always recommend to follow the BMC Customer Programs (Beta Program) page, so that you get proactively notified about all new beta programs.
Sr. Director, Product Management
Remedy and BMC Helix ITSM