Skip navigation
1 2 3 Previous Next

Remedy ITSM

201 posts
Share:|

The Remedy product management team is looking forward to giving attendees of the T3:Service Management and Automation Conference an opportunity to join onsite customer advisory sessions about specific topic, where you can give direct input to the planning process for the Remedy platform and the ITSM applications.

 

As room capacity at the conference site is limited, we’re trying to assess, which topics are of biggest interest to our customers. We’ll use this feedback to select, which advisory sessions we’ll organize at the event. If the time at the conference is not sufficient to come to a conclusion, we may continue to the discussion after the conference with virtual sessions.

 

Please let us know, which topics you are interested in providing feedback on by filling out a 2-min survey at  https://www.surveymonkey.com/r/GW39PVP

 

Thanks, Peter

Share:|

BMC is proud to be the flagship sponsor for the upcoming T3: Service Management & Automation Conference, taking place during the week of Nov 6, 2017 at the Palms Casino & Resort in Las Vegas. T3: Service Management & Automation Conference - November 06 - 10, 2017 - Las Vegas, Nevada

 

If you did not make it to BMC Exchange New York City, not to worry, T3 will cover all the DSM topics which was shared there, in addition to 140+ tech sessions including Hands on Labs!

 

This year’s conference is being put on by T3 to provide an interactive, educational experience for attendees looking to gain mindshare and hands-on views to the latest best-of-breed technologies. This conference will be focused on giving you an in-depth, technical view with valuable training to help you succeed in your roles and accomplishing your business needs!

 

As the Flagship Sponsor, BMC will have a strong showing at the conference with VIPs, engineers, support technicians, product managers, marketing/sales representatives, and more on site.

•   Come see what is new in Remedy, BMC Innovation Suite, BMC Digital Workplace, BMC Discovery, BMC Remedyforce, BMC Track-It, BMC Client Management, BMCFootprints, TrueSight & more, to include products from vendors such as Numerify, RRR, Mobile Reach, RightStar, Fusion, Partner IT, Scapa Technologies, CyberTrain & RMI Solutions.

•   Come learn more about your products, as well as the latest trends in tools, training and technology, in a variety of breakout sessions to include many hands-on labs.

•   Come listen to our awesome Keynote speakers at the opening and general ceremonies.

 

There are lots of opportunities to network with BMC and non-BMC personnel who focus on a variety of products, as well as, spend an Evening with the Experts to talk about any of the questions you may have about Remedy ITSM. In addition, there'll be lots of opportunities to talk to the Remedy product management team about needs of your organization. See separate blog post about customer advisory meetings. If you are interested in a 1:1 meeting with product management team, please work with your BMC or partner sales contact to arrange that.

 

 

Register for the T3 Conference at: http://tooltechtrain.com/registrations.html

Share:|

Please join Tim as he presents on a deep dive into the event driven Discovery framework during the November webinar.

 

Organizations want to understand what is on their networks, how those items impact their businesses, all in a timely manner. The complication that organizations face with virtualization and as more automation is adopted (elastic provisioning, clustering, VM moves) is that changes to the infrastructure are more frequent than actual discovery scans. The result is that service models do not reflect reality and there is high potential for downstream processes to miss certain changes. This is even worse if models and data are consumed by a monitoring solution which needs closer to real-time updates. BMC Discovery offers event-driven updates to react to infrastructure and software changes as they occur.

 

In this session he will review the event driven discovery framework and share some use cases where you may want to leverage the framework to better represent model updates more real time.

 

Tim Cannon is a Lead Product Developer

 

Event Registration Details

 

Date: Wednesday, November 15, 2017

Time: 10 a.m. Central Standard Time (GMT-6)

Registration Link: https://bmc.webex.com/bmc/onstage/g.php?MTID=eab50da64d12cd19caeeaec30bf6f830f

Registration Password: bmc

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium  HR Case ManagementDiscovery / ADDM Digital Workplace / MyIT

Share:|

In this recorded session John, will review the installation process for Digital Workplace Catalog component.  He will demo an actual installation, providing information that will help ensure a successful installation.

 

John Gallagher is a Lead Technical Support Analyst

 

Below is the webinar recording and is also available as a podcast on iTunes.

 

 

 

 

Presentation References

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium Digital Workplace / MyIT

HR Case Management  Discovery / ADDM

Share:|

Please join Sirjad as he presents on Best Practices for Digital Workplace Basic during the October webinar.

 

In this session he will cover the best practice techniques for Digital workplace basic such as managing Service catalog, Knowledge Articles, Approvals, notifications and social.

 

Sirjad Acharath Parakkat is a Senior Manager, Product Development

 

Event Registration Details

 

Date: Wednesday, October 25, 2017

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://bmc.webex.com/bmc/onstage/g.php?MTID=e9fc83d378fd3ad081394e7a7a5bc82f1

Registration Password: bmc

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium  HR Case ManagementDiscovery / ADDM Digital Workplace / MyIT

Share:|

Please join Doug, Mark, Sally, and Steve as they present on ITSM Suite Administration and Maintenance Best Practices during the September webinar.

 

In this session they will cover the best practices for administering and maintaining your ITSM suite environment.  Including This will include checks for configuration, stability, performance, file maintenance, and health.  The frequency for performing these checks as well as the desired objectives will also be included.

 

Douglas Reif is a Principal Technical Support Analyst

Mark Walters is a Principal Technical Support Analyst

Sally Ludwig is a Lead Technical Support Analyst

Steven Duncan is a Senior Technical Support Analyst

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.

 

Presentation References

AR System Maintenance KA#000140984

AR System Server Events documentation

Database form size SQL Queries – KA#000142604

Midtier Health – KA#000120022

Best Practice Configuration Documentation – KA#000114508

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium Discovery / ADDM Digital Workplace / MyIT HR Case Management

Share:|

We're collection information about use of Crystal Reports with Remedy.

 

If your organization currently uses Crystal Reports, we'd like to ask you to fill out this very brief survey:

Crystal Reports and Remedy Survey

 

Thanks very much in advance,

 

Peter Adams

Share:|

This blog post is a follow-up from a previous post (Getting more value out of your Remedy ITSM solution by moving from Remedy 7.6.04 to 9.1 . This time I focus on the additional capabilities and value that customers get when they move from deployment based on Remedy 8.1 version to the latest Remedy 9.1 version (incl. latest service pack level).

 

I'd remind all of our customers who are still on version 8.1 at this time that all Remedy 8.1 versions are currently in limited support status, with a targeted 'end of version support' on Feb 28, 2018. While support status is an important driver for some customers to move to a newer Remedy version, the real value of the upgrade comes from the additional capabilities that you get with the new version 9.1. The goal of this blog post is to describe these new capabilities concisely. It is not the only source of information about the value of Remedy 9 upgrade. See e.g. the cool video at Remedy 9 Upgrade Also, the product documentation contains much more detail about each new capability, if you are interested. And last but not least, I want to point to the "Connect with Remedy" webinar series.

(Note: for up-to-date information about end of support dates for all BMC product versions, you can always go to BMC Support --> Supported Products A – Z and then pick the BMC product name. For BMC Remedy ITSM this brings you to the following page, where all the versions and end of support dates are listed: https://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=158016)

 

One obvious reasons why we recommend an upgrade to the latest service pack version of Remedy 9.1 is to continue to get regular updates from BMC. We want our customers to have the best possible experience with our product, and support and maintenance services from our highly skilled team of support engineers is an essential element for success. For the latest version of Remedy we continue to deliver regular updates with fixes and significant enhancements.

 

Even more importantly, Remedy 9.1 also delivers significant new capabilities, that we have released to the market over the past 4 years as part of version releases 9.0.x and 9.1.x. Version 9.1 will bring your existing Remedy solution onto a modern technology platform, will enable you to deliver a delightful and highly efficient user experience (both web and mobile), and you have the option to use a number of great new features that weren’t available in version 8.1. In many cases these new features may allow you to reduce the number of customizations, which in turn can make you more agile for adopting new Remedy versions in the future.  All this will help you improve the value and the perception of the Remedy solution in your company. If you haven’t seen or heard anything about Remedy 9 yet, I recommend that you start with our Remedy 9 landing page and have a look at the overview video (2min). That'll give you an impression how much Remedy has improved.

 

In the remainder of this blog I’d like to list some key new capabilities available as part of Remedy 9.1, which are not available for your 8.1 version. Note that both Users and Admins benefit tremendously from these new capabilities. My intent is to give you a quick reference of the key enhancements between 8.1 and 9.1.  A comprehensive list of all new features or a detailed discussion of the key enhancements would be too much for a blog like this. You should rather see this as a starting point from which you can go into various additional resource use the hyperlinks that I provide. So, here you go:

 

Key New Capabilities for Users

 

Smart Reporting
  • Modern, state-of-the-art in-app reporting solution with beautiful, high-value ITSM reports and social collaboration capabilities built-in
  • Powerful drag-and-drop features that empowers both non-technical users and technical users to create new reports in self-service mode
  • Supported on web, iOS & Android

Picture1.pngDocumentation           Recorded Demos

Knowledge Centered Support
  • KCS best practices now embedded in the Remedy knowledge management capabilities to ensure that the quality of the knowledge base is continuously improved
  • Improves ability for business users to self-serve and helps service desk agents reduce time to resolve incidents.

Picture2.png Documentation     

Optimized for the Smart IT and Digital Workplace Enhanced User Experience for higher user satisfaction and engagement
  • Modern, easy-to-used web and mobile UI for IT and business users
  • Smart, effective interactions through proactive guidance provided by the ITSM system
  • World-class service catalog solution and digital workplace capabilities for business users
  • Improved customer service delivery through comprehensive contextual information about customers, services, assets, and sites
  • Easy email-based interactions for approval and ticket creation / updates

Picture3.pngDocumentation – Smart IT                 Recorded Demo – Smart IT    Documentation – MyIT                       Recorded Demo - MyIT

Enhanced Change Management Capabilities
  • Easy creation of change request for non-ITSM experts through a wizard based approach
  • Dynamic query mechanism to add CIs in bulk

Picture4.pngDocumentation           Recorded Demo     

Key New Capabilities for Admins

 

Modern Platform that is now 100% implemented based on Java
  • Significant simplification and modernization of the Remedy platform code base, leading to higher quality
  • Enables use of industry-standard tools for troubleshooting, tuning and administration
  • Performance improvements in various areas, including 10x faster search performance
  • RESTful web services for easy integration with internal and external solutions

Documentation

New Deployment Manager Tool
  • Fast roll-out of code and configuration data changes from development to production instances

Picture5.png Documentation

Remedy Single Sign-on
  • Lightweight and simple to configure SSO solution for Remedy and other BMC tools
  • Support for LDAP, Kerberos, CAC/PIV, SAML
  • Supports double authentication of change approvals in support of industry regulations such as Title 21 CFR Part 11

Picture6.png Documentation

Enhanced data access controls for security and privacy
  • Support for hierarchical groups within ITSM applications
  • Segregated access to ticket data based on (hierarchical) support groups
  • Assignment menu tied to company field to reduce accidental mis-assignments to wrong group

Documentation

New policy-based archiving solution for ITSM records
  • Auto-archival of core ITSM record and associated records (e.g. work info)
  • Continuous archiving of closed tickets older than x weeks / months

Documentation

 

Just as a reminder: the easiest way to experience how these key enhancements look like is to access a hosted trial environment for Remedy 9.1 (incl. Smart IT, Digital Workplace and Smart Reporting). Sign up is easy.

 

Transition to Remedy 9.1 - We made it easier than ever

Innovation is not always easy to consume. Concepts and user experience may be changing, technology may be changing, and careful planning is required to get to successful outcomes.  BMC Remedy is taking pride in helping customers make this transition to modern IT Service Management easy and painless. First of all, as with previously introduced new capabilities (web UI, best-practice view, ...) we’re not forcing you to use the new capabilities described above as part of the upgrade to Remedy 9.1. They are recommended, but ultimately they are optional, and if you want to first upgrade to 9.1 and use your existing environment “as is”, and then later on adopt these new capabilities, you can do so. There is a transition period, where we support both old and new, and allows you to move at your own pace. Second, if you are a customer who manages your Remedy solution in-house, it’s important to understand that upgrading to Remedy 9.1 is easier than ever. Many customers who recently upgraded to a new Remedy version have experience significantly shorter upgrade projects. BMC has delivered a number of unique enhancements for the upgrade process over the past years:

  • Simpler upgrade installer with fewer screens, fewer information you have to provide
  • Easier transfer of customizations to new 9.1 version via granular overlay concept and 3-way reconciliation tool
  • Zero downtime upgrade of Remedy platform and Atrium CMDB
  • Interactive guidance of required upgrade steps
  • Call home feature for easy support from BMC during upgrade project
  • Choice of in-place or staged upgrade process

Screen Shot 2017-04-10 at 1.45.10 PM.png Documentation

You may also consider moving to Remedy OnDemand as part of this move to Remedy 9.1, so that this and future upgrades are handled for you by BMC. We certainly hope you consider upgrading to version 9.1 to ensure a continued, smooth use of your Remedy solution. Questions?  Did I miss some important feature?  Feel free to post comments below.  For a demo of the new Remedy ITSM 9.1 solution or for a discussion how you can get help with the upgrade, please use our hosted trial environment or contact your sales team or Remedy partner. Additional resources:

 

Thanks,

 

Peter Adams

Share:|

In this session, Murali will talk about the staged upgrade best practices, data migration end to end processes using Delta Data Migration, and demonstration of using Delta Data Migration.

 

Murali Viswanathan  is a Lead Product Developer

 

Below is the webinar recording and is also available as a podcast on iTunes.

 

 

 

Presentation References

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium Digital Workplace / MyIT HR Case Management  Discovery / ADDM

Share:|

In this session John will cover wired tiger storage engine. Including an overview of wired tiger, how it is used with Digital Workplace, and configuring within your environment.  He will demonstrate configuring within a multiple server environment.

 

By using MongoDB’s Wired Tiger storage engine, not only is there a gain in performance but you can also vastly save in diskspace.

 

John Gallagher is a Lead Technical Support Analyst

 

Below is the webinar recording and is also available as a podcast on iTunes.

 

 

 

Presentation References

Communities Pulse Blog – MongoDB

https://communities.bmc.com/community/bmcdn/digital-workplace/blog/2016/02/26/the-pulse-mongodb-social

 

MongoDB Wired Tiger

https://docs.mongodb.org/manual/faq/storage/

 

MongoDB Storage

Using SSL Encryption

 

MongoDB Performance Efficiency Gains

https://www.mongodb.org/blog/post/whats-new-mongodb-30-part-3-performance-efficiency-gains-new-storage-architecture

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium Digital Workplace / MyIT HR Case Management  Discovery / ADDM

Share:|

In this session, Mark will review options for securing the Remedy 9 database connections.

 

Regular news coverage of data security breaches is making organisations increasingly aware of the importance of protecting the data they own and manage.  This webinar shows how to reduce the risk of data being intercepted by enabling encrypted connections between Remedy AR System Servers and the databases they use to store their data.  Options for both Oracle and MS SQL databases are covered and are probably more straightforward than you think.

 

Mark Walters is a Principal Technical Support Analyst

 

Below is the webinar recording and is also available as a podcast on iTunes.

 

 

 

Presentation References

BMC Trending in Support Articles

Oracle Native Encryption

Oracle with SSL

MS SQL with SSL

 

Oracle

Oracle Whitepaper JDBC SSL

Oracle with JDBC thin SSL

Setting up Encrypted Communications Channels in Oracle Database

 

MS SQL

Using SSL Encryption

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium Digital Workplace / MyIT HR Case Management  Discovery / ADDM

Share:|

Please join Rahul, as he present on Smart Reporting during the August webinar.

 

In this session he will discuss Smart Reporting features, functionality, implementation and deployment details.

 

Smart Reporting enables self-service reporting with rich data visualization, multiple charting options, cross-ITSM process reporting, semantic view of Remedy metadata, and out-of-the-box, persona-driven content. All of this with an author-once, consume-anywhere philosophy and 100% Web experience.

 

Smart Reporting has evolved since first introduced with Remedy 9. Its expanded features include spatial and location intelligence for ITSM with Geopacks, access to smart reporting via native mobile app, new admin insight dashboard for tracking adoption & usage of smart reporting, enhanced querying to create complex reports, embedding of reports in external portals, UX improvements, flexible content creation canvas, new out-of-the-box reports and KPIs for various personas and more!

 

Rahul Vedak is a Senior Product Manager

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.

 

Presentation References

YouTube Videos

https://www.youtube.com/playlist?list=PLibAMtD70sYGawT95OT5_VhrJ8i5C-HOD

 

BMC Communities - Smart Reporting Group

https://communities.bmc.com/groups/get-started-with-smart-reporting

 

Smart Reporting Documentation

https://docs.bmc.com/docs/itsm91/getting-started-with-bmc-remedy-smart-reporting-608491584.html

https://docs.bmc.com/docs/smartit16/generating-and-interpreting-kcs-reports-674563379.html

https://docs.bmc.com/docs/display/public/smartIT13/Reviewing+your+knowledge+team%27s+performance+using+KCS+reports

 

Previous Smart Reporting Webinar

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2015/07/15/connect-with-remedy-smart-reporting-in-90-webinar

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium Digital Workplace / MyIT HR Case Management  Discovery / ADDM

Share:|

In this session, Rajeev will review the OOTB overview console architecture, key tables, review a customer scenario "untuned" and the methodology necessary to identify the changes needed to tune the SQL statements issued by the Overview Console.  Tuning is done using Oracle's Explain Plan utility in an Oracle 11.2.0.3 database, but the methodology described is applicable to MSSQL using SQL Management Studio.

 

Rajeev Patel is a Senior Product Developer

 

Below is the webinar recording and is also available as a podcast on iTunes.

 

 

 

 

Presentation References

Oracle Explain Plan

https://docs.oracle.com/cd/B19306_01/server.102/b14211/ex_plan.htm#g42231

 

Query Tuning in MS SQL Server

https://technet.microsoft.com/en-us/library/ms176005(v=sql.105).aspx

 

For more information, or if you have questions, please contact Gregory Kiyoi or Steven Duncan

Remedy AR System Remedy ITSM Atrium Digital Workplace / MyIT HR Case Management  Discovery / ADDM

Share:|

We have number of utilities incorporated within the product to detect issues when something goes wrong. However, there are certain times when an Administrator is unsure about the root cause and is unable to apply the solution.

 

I am writing this blog based on the number of issues support receive on this topic. This blog will discuss the most common scenarios where users are unable to login to Digital Workplace and/or to Remedy with Smart IT Application.

 

When you are unable to login, ask yourself the following questions and then perform the one of corrective actions based on the logging/symptoms noted.

 

Scope: One user vs all users

 

Question: Where do I start when running into an issue?

Answer: Always start with running the Health Check Utility

 

https://docs.bmc.com/docs/display/public/myit33/Identifying+connectivity+and+configuration+issues+by+running+health+checks

 

 

 

In some cases, you may not even need to look at logs and will be able to resolve the issue by looking at the screen or browser developer tool logs. However, for those cases where logs are required, you can find them at the following locations:

 

Tomcat Logs

Unix: /opt/apache/tomcat8.0/logs

Windows: C:\Program Files\Apache Software Foundation\Tomcat8.0\logs

Note: catalina and localhost_access* logs available under tomcat logs

 

MyIT/SmartIT Logs

Unix: /opt/bmc/Smart_IT_MyIT/Smart_IT_MyIT/Logs

Windows: C:\Program Files\BMC Software\Smart_IT_MyIT\Smart_IT_MyIT\Logs

Note: ux and ux* logs available within Smart_IT_MyT\Logs folder

 

Below are the most common scenarios when users are unable to login to Digital Workplace and/or Remedy with Smart IT Application. I already created Knowledge Articles around each scenario and you can refer them based on the problem scenario within your environment.

 

  1. AR Server down - Refer document on how to detect and resolve the issue # Unable to Login to MyIT/Smart IT
  2. Unable to get the login page of MyIT/SmartIT- Refer document on how to detect and resolve the issue # Unable to Login to Smart IT
  3. Port/host/Password change for underline AR -  Refer document on how to detect and resolve the issue  # Unable to Login to Smart IT/ MyIT after changing the Remedy Application Service Password
  4. Smart IT Db refreshed from production and had different password/user in ux.xml # Unable to Login to SmartIT/MyIT after DB Refresh
  5. Social service is down - Refer document on how to detect and resolve the issue  # Unable to Login to SmartIT / MyIT Application after installation
  6. Mongo Db Down - Refer document on how to detect and resolve the issue # Unable to Login to SmartIT/MyIT Service after pointing to new mongo Db
  7. Providers not loaded properly - Refer document on how to detect and resolve the issue # Unable to Login to SmartIT / MyIT After a hotfix patch
  8. Login id changed within remedy - Refer document on how to detect and resolve the issue  Unable to Login to MyIT/SmartIT After login ID Change
  9. User Does not have permissions to Login into Smart IT -  Refer document on how to detect and resolve the issue # Unable to Login to Smart IT

 

Digital Workplace / MyIT Remedy ITSM

 

I hope you find this blog useful. Please comment on this blog with your suggestions to make the blog more productive and appreciate your general comments as well on this blog.

See more content like this one BMC Remedy products.

Share:|

Communities Remedy 9 Banner.jpg

 

We are excited to announce general availability of Remedy 9.1 SP3 and Smart IT 1.6. These new releases include several valuable enhancements for our customers, in support of our Service Management Excellence vision.

 

Smart IT now supports the release manager persona. They can efficiently create, manage and collaborate on releases, using the modern and innovative Smart IT user experience of across web, iOS and Android apps. Smart Reporting includes 40 new out-of-the-box reports, charts and dashboards, a new forecasting and trend-line capability, analytics improvements and a UX refinement. We’ve enhanced the workflows between Smart IT and our BMC Client Management solution to automatically create tickets for endpoint alerts. And for core Remedy, we’ve made the upgrade and install process faster for our on-premises customers, and requiring less downtime.

 

Smart IT 1.6

 

New Release Management user experience:

Create and manage Releases throughout their lifecycle in Smart IT:

• New four-step guided process for creating Releases – similar to the Change Request process

• Auto-calculate the risk profile based on related Changes

• Track and approve Releases in the mobile app

• Eighteen new Release Management reports and a new Release Management dashboard

 

Enhanced workflows with BMC Client Management:

Automatically turn Client Management alerts into Incidents in Remedy and view them in Smart IT. Enables the Service Desk organization to proactively resolve issues with endpoints. Common alert types include:

• New device on network discovered that doesn’t have a Client Management agent

• Endpoint has low disk space

• Endpoint has a software license that has expired

 

New hybrid deployment option with Smart IT on-premises and Digital Workplace / MyIT in the cloud.

 

 

 

Remedy 9.1 SP3

 

New charts and reports for Smart Reporting:

Twelve new charts and KPIs, in addition to the eighteen new Release Management reports and dashboard:

• New KPI charts for Incident and Work orders

• New Knowledge Management reports to identify trends in keyword searches and article usage

 

Smart Reporting analytics improvements:

• Add forecasts and trend-lines to charts

• New rich query capability for creating calculated fields

• New subquery capability makes it easy to combine fields from multiple tables into a single report

• New ability to report on hierarchical CMDB configuration item (CI) data

 

Easier navigation and use of Smart Reporting UI:

• New “My Content” section keeps track of your draft and published content

• Refined UI and navigation

• New “Quick Create” button

• New content creation canvas allows freeform drag-and-drop creation of infographics and rich dashboards

 

Remedy installation and upgrade improvements:

• Faster installation on secondary servers

• ITSM application upgrades are faster and require less downtime by using a multi-phase upgrade process

 

Atrium Core enhancements:

• New class BMC_CloudInstance added to CMDB data model in support of cloud service discovery and management

• New version of Pentaho software used by Atrium Integrator

 

Other Remedy platform, CMDB and application enhancements:

• New rich text editor for users of the mid-tier UI

• REST API enhancements in Remedy platform and Atrium CMDB

• New bulk actions in job console, improve user experience and data cleanup in Data Management module

• Improved documentation of upgrade process

 

In addition, this release includes several customer-driven bug fixes and performance enhancements.

 

 

For more information, please check out the release notes for

Remedy AR System 9.1 SP3

Atrium CMDB 9.1 SP3

Remedy ITSM Suite 9.1 SP3

Smart IT 1.6

 

Thank you for your continued support of the Remedy family of products and we look forward to updating you on more innovative product enhancements in the coming months.

 

Kind regards

 

The Remedy team

Filter Blog

By date:
By tag: