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Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

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Recent Activity

Iain MacLeod
This is not really an idea, more of a bug report; however, I've been told this is how to further progress the issue:   AM/PM format currently used for scheduling changes  – ambiguous, and it would…
Tanya Oplanic
For the knowledge "update request" and "knowledge changed" emails sent to assignees and subscribers of an article, have an option to receive digest views of these notifications. Currently, these…
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy Action Request System…
in Remedy ITSM
Elena Riley
Our business requires that support staff have the ability to identify certain users before fulfilling a request.  We have always used the Contact Sensitivity flag set to "Sensitive" for this purpose…
tommy chevrier
Bonjour ! Comment pouvons-nous ajouter un site dans une tâche dans un incident ? Lorsque nous voulons ajouter un site, il ne sort rien. On dirait que le lien avec la BD ne se fait pas. Sous ITSM,… (Show more)
in Remedy ITSM
Cosmina Florentina Rinciog
In incident template configuration, we should be able to add a KCS article related to the template. And when a support agent is creating an incident using templates, the article should be already…
Michael Stafford
Hi Everyone,   I'm setting up approvals for work order, following Integrating Approval Server with an application - Documentation for Remedy Action Request System 9.1 - BMC Documentation and I've… (Show more)
in Remedy ITSM
Jill Robertson
I have some external data that I would like to add to the reports within Remedy Smart Reporting.  The details are in a CSV file.  I know that yellowfin introduced this capability sometime in 2017 and… (Show more)
in Remedy ITSM
Cosmina Florentina Rinciog
In ITSM, we have, under Function, Impacted Areas for every module Incident, Change and Problem. In Smart IT, Impacted Areas was introduced only for Change and Problem. It should be introduced also…
Sabrina Lattko
Hi, If you create a custom field for change management and make it required and insert a default value in Developer Studio, in Smart IT the field is also system required, but the default value is…
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