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Remedy ITSMin Products

Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

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Recent Activity

John Magnussen
Problem: If an email is submitted for a Service Request in state (cancelled, Complete, Closed) no reply is received to inform the submitter it is in that state. No-one is looking at Service…
Amie Stone
Hello,   In Classic Remedy, a Tier 1 technician had until the Incident was submitted to select a Template and or change the template selected before the submitted the Incidents.  This is used…
Praveen Saraswat
Hi All,   Looking forward for suggestions on how to strengthen the data security in remedy. Last week someone did a mischievous job in the environment by deleting all the data from 4 table from… (Show more)
in Remedy ITSM
Omar Abushanab
Hello Community,   I am trying to configure smart reporting with smart-it but when i run the command i am getting the following error.   Error: Could not find or load main class… (Show more)
in Remedy ITSM
Susmita Patil
I have created CI and outage. after that i modified the CI name and then in the problem management in Relationship tab select the CI Unavailability & perform search operation. issue: CI can not get… (Show more)
in Remedy ITSM
Timothy Mobley
Is it possible to give read/write access to the attachments in 'Add Work Info' found on the 'Work Info' tab of the People form? For instance, if each of admin wanted to keep their job description and… (Show more)
in Remedy ITSM
Abdul Moid Mohammed
Hi Team,   Upgrade of Dev Environment which is standalone which took almost 13 - 15 hours for ITSM 9.1.04 Upgrade.   We do have the DB Backup and Filesystem backup prior to Upgrade,we were on… (Show more)
in Remedy ITSM
Brett Aurich
It is not only essential, but every user in our organization said it is a huge inconvenience to not be able to edit activities (work info) entries in Smart IT.  This should be a high priority to…
Edison Pioneer
Hi folks,   I have begotten a peculiar requirement for SRD. In one of existing SRD's, the client would like to have a small modification.   As attached in the below, the last 4 lines are check… (Show more)
in Remedy ITSM
Vikas Mishra
Need to Add Field on AST:ComputerSystem. Please confirm the steps for the same?
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