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Remedy ITSMin Products

Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

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Recent Activity

Vinayak Navada
Dear Team,   I added a custom selection field with 30+ attributes. I added it in Smart IT Incident view. But there is no scroll button. Can anyone assist me how can i add a scroll bar to this field?… (Show more)
in Remedy ITSM
Scott Weber
At the moment there is currently not a way to bring up the change calendar in Smart IT without having to create/edit a change. I was told that the calendar view in Smart IT is only a purpose built…
Amritha k
Is there specific access to be enabled or group to be added to access KPI reports.   KPI reports generated always show as No results returned for specific user but working otherwise for my… (Show more)
in Remedy ITSM
Pradeep Kumar
Seamless Service Management with BMC Helix Multi-Cloud Service Management 18.11   Happy to announce, a brand-new version with lot of new capabilities of BMC Helix Multi-Cloud Service Management… (Show more)
in Remedy ITSM
Mohaned Eltyeb
I want to configure auto-assignment for particular assignee based on business service.
in Remedy ITSM
Elena Zhuk
It would be very nice if the Smart IT appear Approval Console with the ability to manage agreement.
Leonard Warren
I have an ARS 9.1.02 Server, SRM, ITSM and CMDB installed.  I am using the AR System Deployment Application to migrate the SRDs into the targeted server.   First, I ran into the issues of the… (Show more)
in Remedy ITSM
Edison Pioneer
Hi folks,   I have a requirement wherein I have to get all the entries from a result list of a form into the question of my service request, when a user is submitting a SR.   To begin with, I have… (Show more)
in Remedy ITSM
Lucian Ionita
When displaying the related tickets of a certain ticket we can see the ticket number, summary and status. If a person is assigned then the person is shown, but not the group. It would be useful…
Cristian Baltoiu
Here are a couple of improvements requirements for the related items blade for all types of records: 1. The related CI's occupy a lot of screen real-estate, and only 4 are shown at a time. if the…
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