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At the moment there is currently not a way to bring up the change calendar in Smart IT without having to create/edit a change. I was told that the calendar view in Smart IT is only a purpose built…
Seamless Service Management with BMC Helix Multi-Cloud Service Management 18.11 Happy to announce, a brand-new version with lot of new capabilities of BMC Helix Multi-Cloud Service Management… Show more
I want to configure auto-assignment for particular assignee based on business service.
It would be very nice if the Smart IT appear Approval Console with the ability to manage agreement.
I have an ARS 9.1.02 Server, SRM, ITSM and CMDB installed. I am using the AR System Deployment Application to migrate the SRDs into the targeted server. First, I ran into the issues of the… Show more
Hi folks, I have a requirement wherein I have to get all the entries from a result list of a form into the question of my service request, when a user is submitting a SR. To begin with, I have… Show more
When displaying the related tickets of a certain ticket we can see the ticket number, summary and status. If a person is assigned then the person is shown, but not the group. It would be useful…
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Here are a couple of improvements requirements for the related items blade for all types of records: 1. The related CI's occupy a lot of screen real-estate, and only 4 are shown at a time. if the…