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Remedy ITSMin Products

Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

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Recent Activity

Rainer Volkmer
In SmartIT 1805 it is possible to create custom columns and the corresponding filters in the SmartIT-Ticketconsole. The existing OOB-filters are always available, but the custom-filters are only…
Sebastien LAMBIN
Hello,   On midtier, we had have possibility to color line on the result of a search. That was available also on the consoles.   I think that possibility should be appreciate for the users. Indeed,…
Edison Pioneer
Hi everyone,   We are observing this error whenever we try to search for in SRM:Request form. For example, I tried to search for all records which are greater than 2nd August 2018 in the submitted… (Show more)
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Sankar Ayinala Ayinala
Smart Utilities (Part 1)     Contents     Introduction. Extract the zip file and setup environment 1.     Server group ranking chart 2.     Live Server Group board information. 3.     Share…
in Remedy ITSM
Ash Hall
Within the Smart IT Dashboard, a number of KPI's are shown which are preset and cannot be adjusted by the end-user administrator. Companies all have differing qualification and terminology for their…
Guruprasad Balachandra
The current representation of Smart IT Dashboard appears to have bugs and don't reflect the data accurately and rigid in functionality nothing much can be changed. where as the Smart Reporting…
Ash Hall
When defining Filters within the 'Ticket Console', the limitation is to the various filtering options provided, however these filtering options do not include the ability to use 'NOT' or 'AND/OR'…
T. D.
We recently installed Work Order to our existing 9.1 environment.   I noticed when I did a Global Search for a Work Order number that I did not find the record. I clicked on Advanced Search and saw… (Show more)
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J. Jesus Baena Guzman
Hi   I have disabled some service levels, when correcting and re-enabling them, the filters of each of the milestones are not generated. I have the version of BMC REmedy ITSM 9.1.2 and the SLA's… (Show more)
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ryan nicosia
Looking for some help on this.   I tried to following these instructions: SRMSServiceRequestBrowser.jar modification to show more navigational categories than the default 9   After updating the… (Show more)
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