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Remedy ITSMin Products

Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

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Recent Activity

Syd Dent
The approval model for RKM is currently based on the idea of a single, separate knowledge management group. Everyone with knowledge approver for a company has the ability to approve an article for…
Christoph Klapetke
Hi, I know this idea is a little bit more complex but I think it would be good to increase the number of possible applications in the Asset Management. similar to  Smart IT - Add custom fields as…
Christoph Klapetke
Hi, the asset subtype is still missing as a column in the asset console. I don't think there is any need for further explanation as to why this information is important. So please vote it up.
Ash Hall
When building a report in Smart Reporting, the 'Preview Row Limit' feature automatically illustrates how the report will look/appear with data, however this option is set per report and defaults to…
Tamara Ehmoser
Hi!   When you create e.g. a new Incident via SmartIT, some fields are filled out with Default Values (like Impact/Urgency which are filled with Minor/Low), while others are not filled out…
Jorge Cuevas
My idea is track the user activity in ITSM for UX and optimize the process (clicks)  and study my users. eg: Google Analytics, MixPanel.   Best Regards.
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Ermi MaKonnen
Hello All, I believe this is my first post. After checking most area in BMC, I am reaching out to get guidance on where to find these 2 fields in the database. I am attaching an image to show… (Show more)
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Suhas Shimpi
Hi,   Is there any sample data spread sheet that I can refer to see the best practice operational and resolution categories that can be used by Service Desk?   Regards, -SS
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William Collyer
Hi Communities,   I have a requirement to begin investigations as to how best I can expose our library of published knowledge articles to an external web application. During my investigations I… (Show more)
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Igor Smrdelj
When creating broadcasts you can choose/limit  Audience only within  Company and Site. Is there a possibility to add: 1.Support group 2.Organization 3.Department  ?  
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