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Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

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Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy with Smart IT APPLIES TO:…
in Remedy ITSM
Mohammad Talaat
we have lately upgraded to version 9.1.4 and as i have read that :   "This has altered in 9x where now if you are not part of the Manager or Assigned Support group of the WorkOrder you cannot modify… (Show more)
in Remedy ITSM
Gregory Kiyoi
Please join Bob as he presents on Remedy AR System Licensing Overview during the May 2019 webinar.   In this session he will cover what types of licenses are available in the AR System, how licenses… (Show more)
in Remedy ITSM
Christoph Klapetke
When you create a service request via smart recorder it would be very helpful if the configured Actions will be supported in Smart-IT as well.
Mahamadou Traore
Hi Experts,   I created a standard Reconciliation job for Discovery. The standard rules has been created for my job as you can see here   I would like to change one rule for this specific… (Show more)
in Remedy ITSM
Sidhdesh Punaskar
Hi BMC,   On behalf of customer.   Our most of the customers do use Smart IT and mid tier is used rarely or for configuration purpose. It is sad that once review period is over (which is default 1…
Radhika Narayanan
Starting with one CI, CMDB Explorer allows us to expand parent(s) and children CIs at several levels. CMDB Explorer should be available to call from a filter (SetFields - API or something similar )…
Shreyas Paraswar
We should be be to Cancel the Knowledge Articles from SmartIT. At the moment we do not have any Option to Cancel the Knowledge Article in SmartIT (1.3 / 1.3.01 / 1.4).  In order to Cancel the…
Didier Rincé
Hello,   I got a problem on installing Smart Reporting. The install log indicates an error message: Description: Probem Instaling Smart Reporting !!! Detail : Database you are using is having lower… (Show more)
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Zoran Milutinovic
We miss the technical notes for the kcs-template, like for the other 3 templates (how to, known error, problem) There are Solutions that end users can apply. But there are also alternative…
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