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Remedy ITSMin Products

Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

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Recent Activity

Shane Smith
Extend filtering options for the Change Calendar in SmartIT.  This could be through ability to save custom filters or at least filter based on Assigned Support Group, categorization, etc.
Martin Loreck
Hi there, I asked BMC support if it is possible to have some own mailboxes, e.g. in AWS or OTC that we can configure for the outgoing Remedy mailbox.   Our use case: if we have some workflow that…
Ayushi Gupta
Go to an incident ticket, then link an existing asset type element. Search for an asset name with more than 4 results, only the first four results will be displayed. It can go upto 20 by changes in…
Mark Miller
I have a SRD that is configured to generate a change ticket. The customer is prompted to provide start and end dates for the requested change. There are no approvals configured for the SRD. I am…
Jose Pedro Teixeira
When the "Create Request On Submit" is enabled (for incidents or work orders) an SRM request is created when incidents or work orders are submitted.   This rule applies regardless of the source, so…
T. D.
Good evening.   I am looking at the AP:Process Definition form and I am editing the Process "Service Request - Ad Hoc" record.   I see on the "Signature Escalations (Normal)" tab I see there are… (Show more)
in Remedy ITSM
Sergey Smirnov
Hello! ARS 19.08 (SR_1908_20200807_CU_ALL) Incident console has button - filter control (my searches). If the created qualification has $\DATE$ that add throught advanced qualification like:… (Show more)
in Remedy ITSM
Vikas Mishra
Team,   Narrow Global Search Box Opening on Home Page Console for Searching Any Requests?   We have modified the AR System User Preference ,People and User Form Still facing the same Issue.Please… (Show more)
in Remedy ITSM
Jason Miller
Hello everybody,   I have a customer that needs to switch from traditional to bundled and I wanted to do a little research first.   Bundled isn't something I have worked with other than creating a… (Show more)
in Remedy ITSM
Peter Guggenbuhl
If You do a global search for Assets then the Search Result shows all found Assets that match your search string in a list on the left side. When clicking on one entry then a more detailed…
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