Skip navigation

Remedy ITSMin Products

Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

Log in to follow, share, and participate in this community.

Recent Activity

Rahamadulla Abdul Rahman
We are facing an issue while creating Assets using web services using SOAP UI.   Created Web service for creating asset (Form Name: AST:ComputerSystem) Using SOAP UI , we try to run the Web service… (Show more)
in Remedy ITSM
Jayant Dusane
How to add Custom fields in the Notification Engine SYS:Notification Message Author:J.D.   The below document talks about the steps to add the Custom field in the Notification Message and…
in Remedy ITSM
Mithun Tantry
I am trying to populate values from SR Type Fields in SRM:Request to OOTB submit notification. The results are inconsistent, as in when I submit a service request, for few instances the email body… (Show more)
in Remedy ITSM
Mary Mary
Our customer want to copy and paste pictures when creating incident in smart it rather than attachment.
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy Knowledge Management Application…
in Remedy ITSM
Cosmina Florentina Rinciog
In Smart IT 1.5 the Activity Log captures only the Assignee name (the note is "Assigned to: Agent-X by Agent-Y"). But if after the Activity Log was updated with the Assignee name and after that the…
Alexander Rudi
The Idea is to display the complete "Audit Log" from “HPD:Help Desk Audit Log” into the "Activity" of 'Smart IT' with the exact timestamp.
Vignesh Nadar
Its observed that that the Change in People Record Status (in CTM:People form) has no effect to the status of the User Record. This creates confusion and specially when Customers have LDAP…
Prasad Megalamani
Currently we are having multiple Save & Edit buttons in Smart IT which increase the number of clicks if there are multiple field modifications on the ticket.   For Example: If user want to update…
Load more items