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Remedy ITSMin Products

Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

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Recent Activity

Christoph Klapetke
Automatically notify users by using annotations when adding updates in the ticket Activity feed You can use the @<Name> annotation when adding notes to the ticket Activity feed to automatically send…
Marouane Bourhane Eddine
Hi,   I was wondering if someone can help me with this problem   ARS 7.1   It appears that since there have been restarts that the Change Console is not working as expected.   There are two Change… (Show more)
in Remedy ITSM
ronald greer
We are at ITSM 19.08 Suite and I'm setting up the product catalog....I see the option for product categories but I'm curious about how or if the Product Types above that can be created. I'd like to… (Show more)
in Remedy ITSM
Thomas Hammer
The new "Drag & Drop" feature in Smart-T 1.1, which has been introduced for Change Management documents is an amazing advantage and a big step forward regarding usability   Please add this feature…
Martin Penev
Many organizations do not use all change request classes that are provided out-of-the-box (Normal, Standard, Emergency, Latent, Expedited, No Impact). In most cases only three or four of them are…
Oliver Koplin
This idea is about the Smart IT Ticket Console. At the moment it offers various filtering options. Nevertheless, our customer request to have filters for all underlying ticket fields. This includes…
Nathan Levens
Hi, I am trying to put together a report and chart that shows average time to resolve incidents per month. I went about formatting a new metric with difference in reported date and last resolved date… (Show more)
in Remedy ITSM
Igor Smrdelj
Hi,   there are several useful bulk actions you can perform with Smart-IT  on console contents (for universal client only) with selected multiple tickets  (assign, share, follow, update status…
Chris Gibb
Hi all   When creating an Incident in SMART IT it does not display Problem or Known Error records in the resource section. This makes it very difficult for our Service Desk Analysts to link… (Show more)
in Remedy ITSM
Bianca Radu
With the introduction of DWP Advanced, there is no longer possible to automatically create a related DWP(SB) Request from an incident/work order.   It should be possible to have access from Smart…
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