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Remedy ITSMin Products

Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

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Recent Activity

Marek Ceizel
Sorry but the world is only USA ? Why there is no way to get Monday as First Week Day at least in Date/Time choice and In Change Calendar Console.     The Change Calendar is Higher Priority as…
Shekhar Raj
Currently there is no option to define a validation to allow or do not allow selection of specific values for a drop down field in SmartIT.   Today if a customer do not want to use a specific value…
Shekhar Raj
Please provide ability to rename field labels in SmartIT. Today there is a option to hide the label for a field. Adding this feature will allow customers to call the fields by the name they are used…
Tamara Ehmoser
Hi!   It's nice to have the possibility to configure fields into Incident-, Change-, Problem-, ...Views, but this is not really flexible at the moment. I would suggest the following enhancements:  …
Thomas Hammer
According to Adding custom fields to your views using Smart IT - BMC Remedy with Smart IT 1.5 - BMC Documentation it should be possible to add fields to Smart-IT for the Asset View. But there… (Show more)
in Remedy ITSM
Christian Tschiderer
Follow tickets you marked in SmartIT (following) and find them with a filter at the Ticket Console. Our support stuff is very interested in observing informations of running Incidents / Workorders /…
Cosmina Florentina Rinciog
The Follow option from Smart IT allows you now to only view the updates on the followed items only on the Dashboard under Updates.   1. If a ticket is followed by a user, that user should received…
Holly Mullins
We are getting ready to go live with Remedy ITSM with Smart IT, Digital Workplace and Smart Reporting (all 19.08)  I need to be able to edit or cancel a broadcast at will and so far I haven't found… (Show more)
in Remedy ITSM
Akhil Jain
There should be some option to provide some advisory notes to end user on the basis of Company or Site on Smart Recorder window as soon we select the respective site.   Business UseCase: When we…
Holly Mullins
ITSM Remedy 19.08 as I understand it, is one of 5 components within BMC Helix ITSM.  Also within BMC Helix ITSM is Innovation Suite.  Can my company purchase/download just the Innovation Suite… (Show more)
in Remedy ITSM
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