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Remedy ITSMin Products

Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

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Recent Activity

Ivan Pirishanchin
Hi,   While working with the Smart IT product, customers notice that the Affected Service field in Incident or Change tickets does not have a drop-down list. This poses a challenge on the users,…
Yousef Bayari
     Hello,     When a change request moves to Planning in progress , the first staged task status will be changed to Assigned but there is no notification sent to the task Assignee.   if we… (Show more)
in Remedy ITSM
T. D.
I was wondering if there is a way in SRM (Service Request Management) 9.1 to verify if the user has added an attachment?   Thanks!
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Jerome Walker
Hello. I have two possible suggestions pertaining to the Next Stage function for the next revision to ITSM. 1. When in the Assigned Status, it would seem to make more sense that the Next Stage would…
Christian Rost
Problem When using the search functionality 'Search Activity' the headlines are not searched. This is quite unintuitive from an end-user perspective. Usually when searching the Update List, aka…
Vaibhav Wadekar
I would like to submit an idea for the below use case   The Smart IT Console does not appear to auto-refresh, and there is no refresh button.  Users who regularly monitor the Console must click on a…
Christoph Klapetke
Hi, this idea is to enhance the feature to configure the ticket console with your needed columns. It should be possible to configure the size of each column as well which will be saved within the…
Roy Brennan
I have a customer that requires the functional role between Asset Admin and Asset User permission.  There should be a functional permission or role that allows any support group member to create a…
Babajan Baig Moda
How to access BMC KB URL https://kb.bmc.com/infocenter/index?page=home
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Jayson Skaria
As per the BMC doc and places I read through the "Recommended Tickets" and "Outages" section on the Smart Recorder would only show up Incidents.… (Show more)
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