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Remedy ITSMin Products

Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

Announcement 1 Opportunity to test the new SRM process definition capability
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Recent Activity

Jason Miller
SummaryThis is a Microsoft PowerShell script that is used to create incidents in Remedy ITSM using the RESTful api.   Download the latest version here:  Remedy_Incident_Create.ps1 - Google Drive…
in Remedy ITSM
Sumeet Das
Since the very early versions of ITSM/SRM, there has been a setting in Incident/Change Rules called "Create Request on Submit" which would Create a record in SRM:Request [REQ] upon INC/CRQ…
Igor Smrdelj
Hi,   there are several useful bulk actions you can perform with Smart-IT  on console contents (for universal client only) with selected multiple tickets  (assign, share, follow, update status…
Bianca Radu
With the introduction of DWP Advanced, there is no longer possible to automatically create a related DWP(SB) Request from an incident/work order.   It should be possible to have access from Smart IT…
Timothy Mobley
[First, I wanted to mention that I found this thread and followed most of the steps that solved the problem for that user, but either I am not understanding one of their steps or their fix doesn't… (Show more)
in Remedy ITSM
Susan Evans
It would be very helpful to be able to filter tickets in the ticket console in Smart IT by Product Name or any of the product categorizations.
Anu Singh
customer want to enhance the functionality   When creating an Incident in Smart IT, and selecting the assign to me option, could BMC create workflow to assign the ticket to In Progress? It is not…
Rainer Volkmer
In Smart Reporting it's only possible to broadcast a report to an FTP-server. It would be very helpful to use an windows smb-share instead, ftp is not allowed in my company.
Thomas Hammer
In addition to several good ideas about enhancements for the ticket console in Smart-IT, I'd like to post this very specific one: Please, add the 3-tiers of operational categorization to the console…
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy with Smart IT COMPONENT:…
in Remedy ITSM
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