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Remedy ITSMin Products
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Remedy ITSM

Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

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Featured Content

BMC Remedy 9.1 Service Pack 3 is now available
BMC Remedy 9.1 Service Pack 2 is now available
Remedy 9 upgrade checklist
MS Office 365 DLP integration, change automation and service desk productivity enhancements – Remedy 9.1 SP2 and Smart IT 1.5 SP1 now available
Reminder: End of support for BMC Remedy ITSM 7.6.04 is Jan 28, 2017
Connect with Remedy: Remedy 9 Webinars
BMC Remedy IT Service Management 9.1.01 is Now Available
ITSM Version 9 Rest API Documentation
Unleashing BMC Remedy 9 performance and scalability on Oracle Solaris and SPARC Servers
Ash's Guide to Knowledge Management (RKM) Searching, Results, Indexing & Images

Americas Champions

Evan Ruble
Jamie Boley
Mohammad Rehman
LJ LongWing

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Answered Questions

Need to add Audit logs Action in the Incident Page and the Audit window has to open up as per the Incident
4 days ago by Meyananth Kuppusamy Chellamuthu
Smart IT - Knowledge - ITSM access needed?
5 days ago by Robert Kern
Smart IT 1.5 - Rebranding - Navigation Bar Text (hover)
1 week ago by Jeff Mikulas
Error:-Value does not fall within the limits specified for the field : (Maximum length - 38) : 179 (ARERR 306)
1 week ago by IndusInd Bank
What is the meaning of the * and + symbols in field labels?
2 weeks ago by Harold Miller
Asset Management 9.1 - Icons (pictures)
2 weeks ago by T. D.
How is RemedyForce licensed with Salesforce?
2 weeks ago by Josh Eich
How to create a service request using webservice
4 days ago by Gopal Mohanty
Standard Process Model/Flow/Lifecycle for Remedy v9.1 Incident / Problem / Change / Request
1 week ago by Jon Weall
Smart Reporting
2 weeks ago by Raghu Kotthur

All answered questions

EMEA Champions

Tamara Ehmoser
Thorsten Fleischmann
Ash Hall

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Popular Content

Allow Direct Access to Smart Reporting without having to login to Remedy
Modify default impact and urgency in SmartIT
Service Request ID not generated from Incident
SmartIT : Remedy Integration With External SSO
Integrate Approval Engine with Work Order
Smart IT - Public Comment on Incident Status Update to Resolved
Smart-IT: Please support active Hyperlinks in all Kinds of Text Fields
Display the incident audit log in Smart-IT
Smart reporting should work independently without Smart-IT/ITSM on Mobile App/Browser
BMC MyIT 3.x and BMC Remedy with Smart IT 1.x Administering and Configuring: Seats Available

APAC Champions

Ganesh Gore
Rahul Priyadarshy
Carey Walker
Prasad Megalamani

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