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Customer need: In order to identify quickly the avaibility of the different technicians, it should be useful to be able to manage IT Staff Appointment and especially for On-Site Support.
BMC Remedy
ITSM Suite, containing most ITIL processes: Remedy Service Desk (Incident & Problem Management), Knowledge Mgmt, Change Process Mgmt, Service Request Mgmt, Asset Mgmt, SMPM, Service Catalog.
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| Add ability to rename Organization AND/OR Department to Data WIzard 7 months ago in BMC Remedy | by Don Savant |
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| MS Outlook Integration 1 month ago in BMC Remedy | by mavericktampa |
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| Add ability to rename Region AND/OR Site Group in Data Wizard 9 months ago in BMC Remedy | by Michelle Lucero |
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| Ability to manage IT Staff appointment 2 years ago in BMC Remedy | by Allan Dujiperou |
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I started having an odd issue. I noticed there is another discussion about this but if seems to have gone dead. I am running Remedy ITSM 8.1 OoTB with minor customizations on Windows 2008 R2. We…
Have you performed a hard flush of the Midtier Cache 1) Stop the Tomcat Service 2) Delete the following (temporary) cache directories (these directories will be rebuilt on startup of Midtier) …
Currently, the Data Wizard in 8.1 only permits the rename of Site Name or Site Information. But, does not allow the renaming of the Region or Site Group. Here's one business case: We are working…
At this time, the ITSM suite does not include a method for renaming Organizations and/or Departments. As government and business entities alike are constantly reorganizing themselves, a significant…
Hi Guys , Can Someone guide me how to apply SSL on mid-tier Servers or have some relevant docs on it.
You "just" need to generate a SSL certificate and use it with Tomcat: A Simple, Step-By-Step Guide To Apache Tomcat SSL Configuration | MuleSoft…
Hi all, How can I change / update / rename and Organisation of existing records? Wary of the complex table relationships, I suppose this should be done via the Data Wizard Console, and not left up…
Hi, Darren and Jason Miller: Unfortunately, although we are on ITSM 8.1.x, there is still not an option to update the Organization/Department via the Data Wizard Console. @BMC are there any plans…
I found this another strange issue post upgrade from ITSM 8.1, CMDB 8.1 to ITSM 8.1.01, CMDB 8.1.01. Atrium Context feature works incorrectly for Incident and Change. It shows proper data for SLM and…
Veeral, It looks like there is something going on with the ITSM web services. I've seen a similar issue where there was a field removed on the interface form. The web service still had the missing…
I would like to see an integation between MS Outlook (Tasks and Calender) based off of Assigned Remedy Tasks, Incidents, Changes, Releases Etc... This would allow users to manage Tickets of all…
This is Great news! YES! YES! YES!
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