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Is it possible to set Assignment Engine (Capacity, number, round robin) also per support group? This means, I have 30 support groups under same company. I want to setup for 10 of them, that… Show more
Try this Run If qualification: (('Enable Assignment Engine' = "Yes") AND ('Show For Process' != $NULL$) AND ('Assigned Group ID' ="SGP000000000411") AND ('Assignee Login ID' = $NULL$) AND ($USER$…
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