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Remedy ITSMin Products
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Remedy ITSM

Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

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Featured Content

BMC Remedy 9.1 Service Pack 3 is now available
BMC Remedy 9.1 Service Pack 2 is now available
Remedy 9 upgrade checklist
MS Office 365 DLP integration, change automation and service desk productivity enhancements – Remedy 9.1 SP2 and Smart IT 1.5 SP1 now available
Reminder: End of support for BMC Remedy ITSM 7.6.04 is Jan 28, 2017
Connect with Remedy: Remedy 9 Webinars
BMC Remedy IT Service Management 9.1.01 is Now Available
ITSM Version 9 Rest API Documentation
Unleashing BMC Remedy 9 performance and scalability on Oracle Solaris and SPARC Servers
Ash's Guide to Knowledge Management (RKM) Searching, Results, Indexing & Images

Americas Champions

Evan Ruble
Jamie Boley
Mohammad Rehman
LJ LongWing

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Answered Questions

Need to add Audit logs Action in the Incident Page and the Audit window has to open up as per the Incident
23 hours ago by Meyananth Kuppusamy Chellamuthu
Smart IT - Knowledge - ITSM access needed?
1 day ago by Robert Kern
Smart IT 1.5 - Rebranding - Navigation Bar Text (hover)
4 days ago by Jeff Mikulas
Error:-Value does not fall within the limits specified for the field : (Maximum length - 38) : 179 (ARERR 306)
4 days ago by IndusInd Bank
What is the meaning of the * and + symbols in field labels?
1 week ago by Harold Miller
Asset Management 9.1 - Icons (pictures)
1 week ago by T. D.
How is RemedyForce licensed with Salesforce?
1 week ago by Josh Eich
Standard Process Model/Flow/Lifecycle for Remedy v9.1 Incident / Problem / Change / Request
1 week ago by Jon Weall
Smart Reporting
2 weeks ago by Raghu Kotthur
Release & Activity as a Use Case in RBE
2 weeks ago by Kyle Kroeker

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EMEA Champions

Tamara Ehmoser
Thorsten Fleischmann
Ash Hall

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Popular Content

Delete all open Incident By click on a single button....
Smart IT : Activity Log should capture Assigned Support Group
Display of "Audit Log" from 'HPD:Help Desk Audit Log' into the "Activity" of 'Smart IT'
Create a notification based on Priority
Display the incident audit log in Smart-IT
RMD 8.1 Work Info Bug Less View - Advanced View
Need to add Audit logs Action in the Incident Page and the Audit window has to open up as per the Incident
Work-Order completion not properly synced with Request.
Give users the ability to Remove fields from Smart IT that are not available on Screen Configuration
Smart-IT: Relate Existing Item - Please add Release

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Rahul Priyadarshy
Carey Walker
Prasad Megalamani

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