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BMC Remedy

ITSM Suite, now also including Smart IT. Covers most ITIL processes: Remedy Service Desk (Incident & Problem Management), Knowledge Mgmt, Change & Release, Service Request Mgmt, Asset Mgmt, SMPM, SRM/Service Catalog.

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Remedy Webinar

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Remedy Webinars

AMIGO for ITSM Suite

Remedy Pulse Blog

Recent Blog Posts

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Connect with Remedy - CMDB Best Practices Coffee Break Q&A Session in BMC Remedy
Connect with Remedy - Installing and Using Atrium Core Web Services Webinar in BMC Remedy
Connect with Remedy - CMDB Best Practices - Get Set, Get Ready, Go! Webinar in BMC Remedy
Connect with Remedy - Why run Remedy in the Cloud? Webinar in BMC Remedy
Connect with Remedy - Smart IT: SP1 News and Installation Tips & Tricks Webinar in BMC Remedy

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Asset Management
Change and Release
Incident and Problem
Knowledge Management
Service Request Management
Service Desk Express (SDE) / ITSME

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Or AR System, under BMC Atrium

Or Remedy OnDemand

Or Remedyforce

Top Ideas

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score 555 Implement recommended performance tuning configuration settings by default
Created by Jon Hall
score 450 Remedy ITSM data archiving
Created by Kiran Patil
score 390 Dynamic ITSM page layout, to make fields fill the space available
Created by Jon Hall
score 370 Simplify branding of ITSM application screens
Created by Jon Hall
score 360 Provide Entity Relationship Diagrams for Products
Created by Jason Miller

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Unanswered Questions

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BMC Virtual Agent Issue with New VA Console
Notify on SRM doesn't work
Re: Work Order Status field issue
Re: Restrictions to search tickets in Remedy 8.1
Disabled SLTs are attached

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Recent Ideas to Vote on

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Suite only
Suite and Products

	Smart IT notification and ITSM notification 1 month ago in BMC Remedy	by Cedric Young
	For floating license users display the availability of a Write license in a status bar 1 day ago in BMC Remedy	by Christian Weber
	Optimize Type-Ahead (Auto-Complete) for Menus 12 hours ago in BMC Remedy	by Thomas Hammer
	Allow tables to be sorted by more than one Column at a time 12 hours ago in BMC Remedy	by Thomas Hammer

	Smart IT notification and ITSM notification 1 month ago in BMC Remedy	by Cedric Young
	For floating license users display the availability of a Write license in a status bar 1 day ago in BMC Remedy	by Christian Weber
	Make Primary Contact and other attributes in AST:AssetPeople editable via AST UI Forms 1 day ago in Asset Management	by Thomas Hammer
	Problem Templates including Task Templates 9 months ago in Incident and Problem	by Vinod Gaidhani

Recent Activity

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Smart IT notification and ITSM notification

Cedric Young 1 month ago (Show more Show less)

After installing Smart IT, the ITSM email notifications being sent to the users are replaced by the Smart IT notifications. Looking for a way to retain and switch between ITSM or Smart IT…

• in BMC Remedy

6 commentsShow more commentsShow more comments

Jamie Boley (to Cedric Young) 1 hour ago (Show more Show less)

I ran the UX patch prior to installing Smart IT. Are you on 8.x or 7.6.04? We are on 8.1.01 so I used the GalileoPatchForITSM_8.x and I can see the new workflow for Smart IT & MyIT in developer…

• Like Show 0 Likes(0)

Work Order Status field issue

Syed Reza 1 day ago (Show more Show less)

Hi, Our customers experience an issue with Work Order Status field. It sometimes display Priority field values instead of its own values (like Assigned, Pending, Planning, In Progress, Completed,…

• in BMC Remedy • Like Show 0 Likes(0)

4 repliesShow more commentsShow more comments

Syed Reza (to Srijith Nair) 3 hours ago (Show more Show less)

Thanks Srijith! I will have my users try those steps. Thanks for your assistance. Syed.

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For floating license users display the availability of a Write license in a status bar

Christian Weber 1 day ago (Show more Show less)

Our customer requests the feature that users having a floating license can see the current availability of a write license displayed in a status bar. Enabling this feature should be a configuration…

• in BMC Remedy

3 commentsShow more commentsShow more comments

LJ LongWing (to Christian Weber) 6 hours ago (Show more Show less)

Christian, I get the feeling that you are trying to setup some sort of 'monitor', to warn you if the floating license usage is getting 'too close' to the maximum...I'm not sure it's appropriate to…

• Like Show 0 Likes(0)

BMC Virtual Agent Issue with New VA Console

Anil Kumar K 6 hours ago (Show more Show less)

Hi All, We have upgraded our Virtual Agent from 8.1.01 to 8.1.02.001. For new versions BMC has introduce a new chat console with new look and feel. But we are facing issues with new chat…

• in BMC Remedy • Like Show 0 Likes(0)

0 replies

Optimize Type-Ahead (Auto-Complete) for Menus

Thomas Hammer 7 months ago (Show more Show less)

As requested for the standard SRM-UI (https://communities.bmc.com/ideas/4749) it should also be possible to have such a feature in the Galileo (or Smart-IT) UI. Auto-Complete while typing ahead…

• in BMC Remedy

1 commentShow more commentsShow more comments

Voted on by Damian Scheiwiller • 6 hours ago

Allow tables to be sorted by more than one Column at a time

Thomas Hammer 8 months ago (Show more Show less)

In the Console view you can sort the table by clicking on the column headers and change the sort order (descending or ascending) and the column. But unfortunately you can only sort by one column at a…

• in BMC Remedy

2 commentsShow more commentsShow more comments

Voted on by Damian Scheiwiller • 6 hours ago

Add Submitted by me to list of filters

Thomas Hammer 8 months ago (Show more Show less)

I could not find a flter to search for entries submitted by me. Either it is not there or you did a good job in hiding it. Please add this filer or, if it's already there, make it more obvious. …

• in BMC Remedy

5 commentsShow more commentsShow more comments

Voted on by Damian Scheiwiller • 6 hours ago

Reduce white space in Dashboard, Console and Smart Recorder

Thomas Hammer 8 months ago (Show more Show less)

Hi, In nearly every screen I have seen so far, the amount of white space is very high. According to Chris Grassi's comments at Galileo First Look and Impressions especially this one "Not sure…

• in BMC Remedy

5 commentsShow more commentsShow more comments

Voted on by Damian Scheiwiller • 6 hours ago

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Alf's Zoo - Looking at the ITSM Market with David Johnson in IT Service Management [ARCHIVED]
How to Build Your Case for Investment in ITSM in IT Service Management [ARCHIVED]
IT Geek vs. Suit Divide: What’s Your Contribution to the Problem? in IT Service Management [ARCHIVED]
Alf's Zoo - Modern IT in India with Pratik Nahata in IT Service Management [ARCHIVED]
How Much ITIL Is Enough? in IT Service Management [ARCHIVED]

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CoIT Vision

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Is BYOD a Glorious Boost to Productivity or a Gaping Hole in Your IT Security Plan? in Consumerization of IT [ARCHIVED]
ITIL® Education and Certification: Managing Across the Lifecycle (MALC) in Consumerization of IT [ARCHIVED]
IT Cultural Change Hack #1: Want trumps Need in Consumerization of IT [ARCHIVED]
3 Ways Enterprise Mobility is Like a Car in Consumerization of IT [ARCHIVED]
Avoid a Shadow ITSM Outbreak: Six Ways To Take Advantage of BYOIT in Consumerization of IT [ARCHIVED]

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