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Remedy ITSMin Products
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Remedy ITSM

Collaborate around Remedy ITSM applications (Incident & Problem, Change & Release, Asset, Knowledge, SRM, SLM) and Smart IT user experience for these applications.

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Featured Content

BMC Remedy 9.1 Service Pack 3 is now available
BMC Remedy 9.1 Service Pack 2 is now available
Remedy 9 upgrade checklist
MS Office 365 DLP integration, change automation and service desk productivity enhancements – Remedy 9.1 SP2 and Smart IT 1.5 SP1 now available
Reminder: End of support for BMC Remedy ITSM 7.6.04 is Jan 28, 2017
Connect with Remedy: Remedy 9 Webinars
BMC Remedy IT Service Management 9.1.01 is Now Available
ITSM Version 9 Rest API Documentation
Unleashing BMC Remedy 9 performance and scalability on Oracle Solaris and SPARC Servers
Ash's Guide to Knowledge Management (RKM) Searching, Results, Indexing & Images

Americas Champions

Evan Ruble
Jamie Boley
Mohammad Rehman
LJ LongWing

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Answered Questions

Need to add Audit logs Action in the Incident Page and the Audit window has to open up as per the Incident
4 days ago by Meyananth Kuppusamy Chellamuthu
Smart IT - Knowledge - ITSM access needed?
4 days ago by Robert Kern
Smart IT 1.5 - Rebranding - Navigation Bar Text (hover)
7 days ago by Jeff Mikulas
Error:-Value does not fall within the limits specified for the field : (Maximum length - 38) : 179 (ARERR 306)
1 week ago by IndusInd Bank
What is the meaning of the * and + symbols in field labels?
2 weeks ago by Harold Miller
Asset Management 9.1 - Icons (pictures)
2 weeks ago by T. D.
How is RemedyForce licensed with Salesforce?
2 weeks ago by Josh Eich
How to create a service request using webservice
4 days ago by Gopal Mohanty
Standard Process Model/Flow/Lifecycle for Remedy v9.1 Incident / Problem / Change / Request
1 week ago by Jon Weall
Smart Reporting
2 weeks ago by Raghu Kotthur

All answered questions

EMEA Champions

Tamara Ehmoser
Thorsten Fleischmann
Ash Hall

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Popular Content

Allow Direct Access to Smart Reporting without having to login to Remedy
Modify default impact and urgency in SmartIT
Service Request ID not generated from Incident
Integrate Approval Engine with Work Order
SmartIT : Remedy Integration With External SSO
Smart-IT: Please support active Hyperlinks in all Kinds of Text Fields
Smart IT - Public Comment on Incident Status Update to Resolved
Display of "Audit Log" from 'HPD:Help Desk Audit Log' into the "Activity" of 'Smart IT'
BMC MyIT 3.x and BMC Remedy with Smart IT 1.x Administering and Configuring: Seats Available
Smart reporting should work independently without Smart-IT/ITSM on Mobile App/Browser

APAC Champions

Ganesh Gore
Rahul Priyadarshy
Carey Walker
Prasad Megalamani

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