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BMC Remedy

ITSM Suite, containing most ITIL processes: Remedy Service Desk (Incident & Problem Management), Knowledge Mgmt, Change Process Mgmt, Service Request Mgmt, Asset Mgmt, SMPM, Service Catalog.

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Remedy Webinar

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Join us for Connect with Remedy Special Event to learn more on ITSM 8.1.01 Service Pack Release Features and Benefits

Recent Blog Posts

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Connect with Remedy Special Event - ITSM 8.1.01 Service Pack Release Features and Benefits in BMC Remedy
BMC Remedy IT Service Management Suite 8.1.01 Available in BMC Remedy
Connect With Remedy - Using Fiddler Cap for Performance Tuning in BMC Remedy
UDM: How to use Custom Atrium Integrator Job in BMC Remedy
A customer video in the hand is worth two in the bush in BMC Remedy

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ITSM Process Designer
Asset Management
Change and Release
Incident and Problem
Knowledge Management
Service Request Management
BMC Virtual Agent (Chat)
Identity Management
Service Desk Express (SDE) / ITSME
Desktop Capture
Mobility
IT Business Management

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Or AR System, under BMC Atrium

Or Remedy OnDemand

Or Remedyforce

Top Ideas

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score 460 Implement recommended performance tuning configuration settings by default
Created by Jon Hall
score 320 Dynamic ITSM page layout, to make fields fill the space available
Created by Jon Hall
score 310 Simplify branding of ITSM application screens
Created by Jon Hall
score 305 Remedy data archiving
Created by Kiran Patil
score 250 Provide Entity Relationship Diagrams for Products
Created by Jason Miller

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Unanswered Questions

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Re: Configure License on Remedy
Direct access URL used in email notification - AR 7.6
Query regarding flashboards
Re: Menu not showing in spanish view of asset forms
Re: Reopen A resolved incident and reassign the status to In progress.

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Recent Ideas to Vote on

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Suite only
Suite and Products

	MS Outlook Integration 10 hours ago in BMC Remedy	by mavericktampa
	Add "Email System" to Task 10 hours ago in BMC Remedy	by PATRICK.ZUMBRUNN
	Wrong value in Assignee Groups field 3 days ago in BMC Remedy	by CMC
	Remedy data archiving 4 months ago in BMC Remedy	by Kiran Patil

	Process Designer : Please provide In-Progess Status within Proces View 8 hours ago in ITSM Process Designer	by Vaibhav Wadekar
	Knowledge Search should default to searching Knowledge Article Sources ONLY 3 months ago in Knowledge Management	by Ashley Hall
	Ability to export knowledge articles in .pdf or any other readable format. 6 months ago in Knowledge Management	by Akash Pathak
	Knowledge search results count should be configurable 4 weeks ago in Knowledge Management	by NARESH GANNAMANENI

Recent Activity

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RBE: Disable Validate Sender for work log.

Bogge NameToUpdate 1 year ago (Show more)(Show less)

Hi, Im looking for the most correct (safe) way to disable the Validate Sender for the Global update work log rule. We still need to validate sender for adding new incidents, but we have a lot…

• in BMC Remedy • Like Show 1 Like(1)

5 repliesShow more commentsShow more comments

Vignesh Nadar (to Bogge NameToUpdate) 8 hours ago (Show more)(Show less)

Hi Bogge, You may want to perform the following 1) Disable the Validate Sender by removing the word "On" in the HTML Scripts for the Wo Update Rule present in the "RBE:Action" form 2) Update…

• Like Show 0 Likes(0)

MS Outlook Integration

mavericktampa 1 year ago (Show more)(Show less)

I would like to see an integation between MS Outlook (Tasks and Calender) based off of Assigned Remedy Tasks, Incidents, Changes, Releases Etc... This would allow users to manage Tickets of all…

• in BMC Remedy

1 commentShow more commentsShow more comments

Peter Adams 10 hours ago (Show more)(Show less)

Happy to let you know that this is now available as part of Remedy ITSM 8.1.01 release, as part of our integration of Remedy ITSM calendar with external calendar tools.

• Like Show 2 Likes(2)

Add "Email System" to Task

PATRICK.ZUMBRUNN 1 year ago (Show more)(Show less)

The "Email System" is available in Incident and Change Mangement. It would be helpful if "Email System" would also be available directly from Tasks.

• in BMC Remedy

3 commentsShow more commentsShow more comments

Peter Adams 10 hours ago (Show more)(Show less)

Happy to let you know that this is now available as part of Remedy ITSM 8.1.01 release.

• Like Show 2 Likes(2)

Configure License on Remedy

Alberto NameToUpdate 7 months ago (Show more)(Show less)

Hello everyone, I have a question about how do I should configure the license on Remedy I have those sets that my customer bought: 1 BMC Remedy IT Service Management Suite 10 BMC Remedy IT…

• in BMC Remedy • Like Show 2 Likes(2)

6 repliesShow more commentsShow more comments

abrock (to Peter Adams) 11 hours ago (Show more)(Show less)

That would be great, Peter! I've been playing with a word doc, but the spreadsheet would be more useful Anne

• Like Show 1 Like(1)

Jason Miller mentioned BMC Remedy 11 hours ago

Re: Configure License on Remedy

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Jason Miller mentioned BMC Remedy 11 hours ago

No problem Peter, we can't expect you to follow every thread on the Communities Good thought that more is tied to this discussion than just AR System. I moved it to BMC Remedy from BMC Remedy ARPreview Hide preview

ITSM 8.1 SP1 install Failed

Mohan Lattupally 5 days ago (Show more)(Show less)

Hello All, We are trying to install ITSM 8.1 SP1 on top of ITSM 8.1 patch 002 but it was not successful. The installer was ran for almost 5 hours before it failed. Just wanted to see/know if anyone…

• in BMC Remedy • Like Show 1 Like(1)

3 repliesShow more commentsShow more comments

Mohan Lattupally (to Vivek Patil) 11 hours ago (Show more)(Show less)

Hi Vivek Patil, thank you verymuch for reviewing the log files/recommondations and sorry for the delayed response. We are currently working with BMC support on the Approval Sanity check issue.…

• Like Show 0 Likes(0)

Direct access URL used in email notification - AR 7.6

team.remedy 16 hours ago (Show more)(Show less)

Hi Folks, I am currently trying to implement a hard link in an email notification to the incident number from a custom on submit response notification filter. I follow two ways to reach the Help…

• in BMC Remedy • Like Show 0 Likes(0)

0 replies

Query regarding flashboards

Nikhil NameToUpdate 19 hours ago (Show more)(Show less)

Hi All, We have requirements to build flashboards, about 12. We have been advised to reduce to the no. of Display only forms containing Data visualization field. How do we achieve this? Initially…

• in BMC Remedy • Like Show 0 Likes(0)

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