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This idea is being created to allow the ability to onboard companyasset data for multiple companies. Today with Smart IT onboard, you have to onboard assets for each company listed on the CI using…
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Getting more value out of your Remedy ITSM solution by moving from Remedy 7.6.04 to 9.1
by Peter Adams
in
Remedy ITSM on Aug 25, 2016 “As many of you already know, version 7.6.04 of the Remedy ITSM Suite (platform and applications) is fast approaching its end of support date. After 6 years of support, the limited support period for more...
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Connect with Remedy - Remedy 9: Optimizing & Troubleshooting the AR Java stack for Performance and Load Webinar
by Gregory Kiyoi
in
Remedy ITSM on Aug 16, 2016 “Please join Hugo, as he presents on Optimizing & Troubleshooting the AR Java stack for Performance and Load during this month's webinar. In this session Hugo will discuss JVM monitoring more...
Recent Activity
Hi, I wanted to trigger email on problem closer and I am using the below workflow, I have to trigger email to Assigned Group /Problem Coordinator group. Just including the support name will do… Show more
I am directly sending email , by notify action in Filter with Support Group name in to list, then in this case email are directly send to AR system email messages.
Dear experts-we have automatic tasks template available as OTB feature. Can see there's one OTB task defined for automatic approval checking. just wanted to understand how does the task approver gets… Show more
He is saying its an OTB feature...You can add the link of a form in the quick link through customization (though I am not an expert but i believe it is possible)
Hello Experts, In my env, remedy 8.1 sp2 integrated with bppm, pluginsvrconfig.xml file from C:\Program Files\BMC Software\ARSystem\pluginsvr\fts\primary path is corrupted, also in ftp_pending… Show more
Thanks for the reply. When i checked this entries in my test env.(where no integration has been done), there only change in port from 9977 to 9998. will it be OK , if i will replace \ftsprimary…
Hi Team, We have successfully upgraded our BMC Remedy Environment from 7.6.04 SP4 to 9.1. We are on windows as OS and Oracle as Database. We are experiencing issue with Task Creation : Task… Show more
Hi Everyone, Changed the Execution Order of this Active Link(INT:HPDTMS:INC:CreateTaskFromTaskTemplateOpenTDS) from 0 to 100. Added Button/Menu Field :z3Btn_AddTaskTG to the Execution Option.…
Hi we setup the remedy 9.1 system from 8.1 system. while creating the SR where the request to be mapped with Work Order gives the below error: 51001: "", "The Support Group "MyComp Support"… Show more
Yes, the same happened in our environment so time back. There is a mismatch in Support Group ID in the support group form and assignment configuration form. Glad that the issue is resolved..:)
Hi! It's nice to have the possibility to configure fields into Incident-, Change-, Problem-, ...Views, but this is not really flexible at the moment. I would suggest the following enhancements: …
Currently you can use the headers in tables (like the one in the Console) to select the sort order only. It would be a huge leap forward if filtering had been implemented like the one…
Hi Experts, We are using Remedy 8.1.When we click on Knowledge Management console or New Article in mid tier we are facing the below error. "Message [170158] Only members of the Knowledge… Show more
Hi Daniel, We also applied Hot fix given by BMC, even then we are facing this issue. Regards, Imran Basha M.
Hello Folks, Does not a Known Error move to Closure status when all the associated task are moved to a status of Closed? Something same as what happens with an Incident or Change in… Show more
(to I would consider this as an Enhancement as it was not introduced in any version. Still you can check once with BMC Support on this. Hope this helps.
