Skip navigation

MainView Middleware Mgmt

13 Posts authored by: Oliver Lemke Employee
Share This:

Quickly wanted to share this with you.


Check out the TrueSight Middleware Management | How-To Videos playlist on YouTube for a collection of How-To Videos covering the TrueSight Middleware Management solutions.


Didn't find what you were looking for? Please let us know.


A lot of good stuff can also be found in the BMC Knowledge Base. To quickly find the content relevant to the TrueSight Middleware Management solutions, try the pre-filtered searches.

Share This:

For sure you all know BMC Customer Support's Knowledge Base. If you ever have entered a search term on the BMC Support Central's home page, you have used it.


However, when looking for a solution to a product problem, entering a too unspecific search term will return a whole lot of results, most of which are referring to products you may not even have heard of by then. Unfortunately, it is quite easy to be unspecific which is due to the huge amount of articles we keep in stock for all of the BMC products.


So in order to narrow down the search results to the product family you are actually interested in, you would start to selectively add and/or remove Product Name filters until the better part of the search results finally becomes relevant.


This can become quite cumbersome, so for your convenience we prepared a couple of BMC Support Search URLs that already contain the relevant product filters.


Pre-filtered for MainView Middleware Monitor (TrueSight Middleware and Transaction Management, TrueSight Middleware Monitor, Q Pasa!, Q Nami!, BMC Middleware Management, BMC Middleware and Transaction Management, BMC Middleware Management - Performance and Availability, BMC Middleware Management - Transaction Monitoring, ...)


Pre-filtered for MainView Middleware Administrator (TrueSight Middleware Administrator, BMC Middleware Administration, BMC Middleware Management - Administration, ...).


Pre-filtered for BMC Middleware Management - Administration for WebSphere MQ (AppWatch - Note: Product out of support!).


Before these links can be used, please make sure you are already logged on to BMC Support Central with the web browser in which the links will launch.



Many of the BMM related Knowledge Articles are available in BMC Communities now, also. Just try your favorite internet search engine with some search terms such as "BMC", "Middleware", "How to" and check out the search results. Finding answer to your questions never was so easy!


Enjoy and (re-)discover the BMC Support Search.


Some other useful links you may like:

- TrueSight Middleware Management How-To Videos on YouTube

- TrueSight Middleware Administrator Online Product Documentation: v8.2, v8.1, v8.0

- MainView Middleware Administrator Online Product Documentation: v9.1, v9.0

- TrueSight Middleware and Transaction Management Online Product Documentation: v8.1

- MainView Middleware Monitor Online Product Documentation: v9.0

- Product Upgrades Made Easy: Guide to TrueSight Middleware Management AMIGO Program

Share This:

Tired of listening to my dear colleague Steve all the time? Well, I'm not. I could listen to him all the time. Keeps me awake in fact. Interesting stuff and a clear voice - what more do you want?


Anyway, for all those who already are well awake, we prepared a couple of more self-learning videos touching on various topics from the BMC Middleware Management product space featuring other speakers. Me for instance...


Today's featured video will show you how you can easily back up your event templates and the associated triggers and action pipelines.


"Back up" is probably not quite right - it's rather an "export". You can then import the exported event templates and everything that belongs to them on another machine and so migrate them from one environment to another. Dev -> Test -> Prod. The import (or restore) process will be discussed in another video however.


But of course you can also keep the exported files for backup purposes. Can't have enough backups!


Enjoy and don't forget about our jump page that gives you access to all videos we published so far. An ever growing list ...

Share This:

Hello my dear friends,


while you are in the process of implementing a solution for making sure your data center doesn't go ablaze, we from the BMM Customer Support Team are continuously producing more of the popular short BMM training videos that will help you with accomplishing this task.


Today I have one for you coming from the troubleshooting corner. There isn't much that makes less sense than talking into (or probably I should say "talking at") a phone that's not connected. No one will listen, respond or do anything with the information you are passing along.


The same is obviously true for the BMM Extensible Agent which is the component that passes on the monitoring information to the BMM Services. An agent which is not connected to the services can send as much monitoring data as it wants - if no one is listening on the other end of the line, not much more will happen.


My colleague Steve Meschke hates doing things that don't make sense and so produced this little video which will help you with troubleshooting agent connection issues. You may event want to watch it before you roll out the agent and the monitoring extensions, just to make sure you won't get into trouble.


I promise to check back more frequently again in the future, as we have plenty of more videos waiting to be discovered, so stay tuned!

Share This:

Hi all and a happy new 2013!


Many new things to be expected in the BMM space this year, but I'll leave it to others to elaborate on those. As I am working for BMC Customer Support, my goal is to make you aware of those little things that are meant to make your (work-)lives a little easier.


This time I'd like to draw your attention to a video my collegue Steve Meschke recorded, explaining how to configure the logging on the BMTM server.


BMC Customer Support may direct you to turn on some elevated logging in order to troubleshoot an issue. While we will certainly make sure you will know what exactly to do, you may want to understand what this is all about. In his video, Steve will give you some insight not only on the How-To bit, but also on what's going on behind the scenes.


Oh, and one more thing .... Missed a previous posting? Looking for a specific video? Check out the BMM videos link page in the BMC Software Knowledge Base.


Take care, talk to you later.

Share This:

Hi all,


back from a couple of days off I can't but recommend yet another one of the BMC Middleware Management self learning videos.


Yes, I know, everybody is admiring the nice GUI of the BMC Middleware Administration 7.1 release and in fact the GUI of BMC Middleware and Transaction Management is quite nice, too.


GUIs help a lot with your day-to-day tasks. There is not much to remember, just use your mouse and your intuition and, voilà, job done.


So far so good. However, there are limitations. If you have lots of stuff to do, the amount of mouse clicks may become annoying, even when taking advantage of all sorts of shortcuts such as Shift+Click. And that's where the power of the command line starts.


I, personally, am a big fan of the command line. There are a quite a few powerful command line tools out there which allow you to do an incredible lot with almost no effort. Sure, you may need to figure out a bunch of (often only seemingly) cryptic command line options, but once you got that sorted out, you wrap everything into a script and then can (almost) forget about it when you need to use the command the next time.


One of these powerful command line tools shipping with the BMC Middleware Management products is called "maketmpltassoc".


Be it alerting or history collection - using templates and associating those templates to all relevant objects is the way to go. Quite straightforward and just a simple drag-and-drop operation in the product GUI ... for one or just a few objects.


But imagine you have 10,000 queues you want to collect history data for. 10,000 mouse clicks? No way! You will want to use the command line instead.


So sit back and watch and listen to my colleague Steve Meschke explaining the maketmpltassoc command line utility. Next time you have some bulk associations waiting, you will know how to face the challenge.


Happy Holidays to everyone, talk to you again next week.

Share This:

Hi all. Where is my stuff? Where did I put the car keys, my glasses, the purse? Asked yourself these questions before? Can get really annoying sometimes.


After shopping you drop your keys somewhere and then get rid of your bags in the kitchen. Then you return to the hall in order to find ... or rather *not* to find your keys.


The other day my cat was gone. She didn't show up for dinner which is really, really unusual. So I went looking for her all over the place. Those of you who have cats probably know that if a cat doesn't want to be found, you won't find her. Well, after all, guess what, she's been sleeping in my bed. Should have been the first place for me to look, but didn't I tell her not to do so? Well, cats ....


Fortunately it's much easier to find the log files for the BMC Middleware Management agents and extensions as long as you follow some really easy rules. Never heard of these rules? Well, then you should have a look at what my colleague Steve Meschke put together for you.


This week's featured BMC Middleware Management Support video will guide you through how to find the BMTM agent and extensions log files so in case of an issue you can easily collect and send them to BMC Customer Support for analysis.


Click here for the video. You may need to provide your BMC Customer Support credentials prior to being able to watch the video.

Share This:

Hi all. Me again. A quick one today, don't have much time and neither have you, I suppose.


This week's featured BMM Customer Support video is about a time saver in fact. I guess, many of you already have been asked to send a "do_support" to us, but what we actually mean is the zip file that's resulting from a run of the "do_support" script. Pretty clear so far (I hope).


So what is the "do_support" script? Why would it be a time saver? What is one supposed to do with this script? What can the script do?


These and many other questions will be answered in the video How To Use The do_support Script starring my colleague Steve Meschke from the BMM Customer Support team.


Gotta go - talk to you again next week.

Share This:

Hi again. Receiving a lot of emails? I get tons of them - more than I can possibly digest.


What are your strategies to cope with the load? My approach is to not read them all, but rather to focus on what's important. For instance, customer emails for me are the most important ones and so I make sure to not miss a single one of them. Emails coming from my boss? I absolutely want to see those!Always! Of course!


Do I need to read all those frequent flyer emails coming from any airline I ever traveled with? Probably not. Let alone those emails which promise a better life at less cost and other things. No! I don't want them. And fortunately our corporate junk mail filter takes care of most of those.


I guess you are doing pretty much the same. You may use folders, filter rules, whatever is appropriate to control or get rid of the unwanted stuff. But wouldn't it be great if the unwanted stuff just wouldn't come in?


Not sure if something can be done about it though, because someone is sending all this so someone else needs to take care of separating the good from the bad, the wanted from the unwanted. Be it you or be it a junk mail filter.


After all, here's some good news for the users of BMC Middleware and Transaction Management who are monitoring their WebSphere MQ infrastructure. By default, the product is monitoring nothing and you pick what's relevant to you and what you really want to know about.


Don't care about the 1,000 test queues? Just don't monitor them! How to do this? Well, you are done! Remember, nothing is monitored by default.


Obviously you would want to monitor something and for those who are new to the BMTM product, my colleague Steve Meschke recorded a quick video which will show you how to select WebSphere MQ objects for monitoring using the Configuration Manager.


When clicking on the above link, you may be asked to log in. If this is the case, please provide your BMC Software Customer Support credentials.


Take care, and ... Happy Thanksgiving!

Share This:

Hi again. Quick question for you ... Do you believe in the saying "No news is good news"? I personally do in most cases, but it may as well mean that your phone is broken which is not so good news, especially when someone has something important to tell you that can't wait. You may miss a gorgeous dinner invitation like this. That'd be bad, agree?


Same goes for monitoring IT infrastructure and technology. Typically, if you don't see any alerts, that's a good thing - everything is working as expected and within defined boundaries. "Great!" you'd say and then go fishing.


But what, if you are missing important alerts simply because the "phone" is down? The "phone" in this case is the BMM Extensible Agent. If the agent stopped communicating with the BMM services, e.g. due to an interruption in the network communication, and like this isn't able to communicate news from the monitored infrastructure or technology, obviously you are out of luck


So if you haven't done so yet, you definitely should make sure to receive alerts if the BMM Extensible Agent is in a bad state.


How to do this? It's quick and simple and my colleague Steve Meschke (I guess you know him in the meantime, don't you) will explain it to you in this week's featured brief Self Learning Series video.


Check it out by clicking on this link and then go and check your phone.

Share This:

Hi all. It's getting cold and dark in good old Germany (and certainly not only there) - winter is coming and stepping out is not that much of a pleasure as it used to be only a few weeks ago.


However, I find this time of the year ideal for watching these short and informative self-help videos some software vendors offer, so why not have a look at the BMC Software Middleware Management ones? Perfect for a short break imho.


In this week's featured BMM Support video, my colleague Steve Meschke will talk a bit about how to configure BMTM's extensible agent and extensions logging using the QPLog.ini file.


So if you are worried about the agent logs using too much disk space or want to switch to a higher log level, but don't know what to do in order to accomplish this, then lean back, have a cup of tea or coffee, and listen to Steve and watch what he's doing.


Just click on this link:, provide your BMC Software Customer Support credentials, and enjoy ....

Share This:

Hi! Just stopping by to tell you about the next Support Video for the BMM line of products.


Have you ever been annoyed by the way how the host names are showing up in the Management Console Tree. Did you ever wonder how you could change them? Have you ever dreamed of giving those guys a more readable and understandable name? Do you maybe want to make sure that a host will always show up under the same name even though it's real host name has changed?


If your answer to any of these questions is "yes", then this video is for you:


In this video, my colleague Steve Meschke from BMC Customer Support will show you how easy it actually is, to let a host appear under a different name in the Management Console.


Note - you may need to log on to BMC Customer Support ( before being able to watch the video.


More videos to come, see you next week.

Share This:

In the first of a series of brief self-help videos for the BMM line of products, BMC Customer Support agent Steve Meschke explains all you need to know about how to get a monitoring agent for WebSphere MQ queue managers installed.


Follow what Steve's saying and doing and you will find that rolling out an agent is as easy as 1-2-3.


The video covers the agent distribution, activation and configuration - so the full story. Come on and check it out now.


Just log on to the BMC Customer Support site ( and then open


More videos to come so check back frequently!

Filter Blog

By date:
By tag: