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A big thank you to our 2016 Voice of the Customer survey respondents for sharing with us their requirements for Google-like search precision.  As a result, the BMC mainframe team is excited to announce that our product documentation is now available in a highly-searchable Wiki format.  

 

To access BMC mainframe documentation, go to docs.bmc.com and login. Then click inside the search window to begin your search of online product documentation.  You can search through all of the spaces at once by entering a search term and pressing enter. The results list will include related topics along with the Wiki space in which they reside.  For more directed or faceted searches, you can filter your initial results by author, space, date modified or content type. 

 

For any topic you view frequently, you can mark it as a “favorite” to make it even easier to find the next time you need it.  If you’d like to be notified when content changes, click on the “Watch” icon in the topic header to receive an email notification. And you can create a PDF of only that content you want to save and/or print without having to save the entire manual.  If you do want a PDF version of the complete manual, you will find them on the Products A-Z List.

 

 

For examples of these and other tips, please view the video.

 

If you prefer to use the hierarchical drop-downs from our Products A-Z list instead of the new search feature, that remains available as well.

 

Customer support is our top priority, as always. Our goal is to continue to provide additional services that make your job easier. Please leave your comments and questions directly on the pages that interest you.  If you want to talk to one of our world-class Customer Support representatives, you can obtain technical support from BMC 24 hours a day, 7 days a week at http://www.bmc.com/support. You may call also 1 800 537 1813 or send an e-mail message to customer_support@bmc.com.