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I'd like to introduce you to a new Blog, IT Decision Support Automation for BSM.

(Matt: link was removed, since blog posts have been moved on this very blog)

 

We will focus posts on how a shared platform actually enables to take better/quicker/cheaper/more-Business-relevant Decisions, all this in a unified fashion for all BSM.

 

Sounds exciting ?

Please add your thoughts on this new Blog.

 

Cheers, Matt.

http://www.google.com/profiles/Matt.Laurenceau

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Business Service Management is a very hot area, companies want to move from a (technical) bottom-up approach to a (Service focused) top-down strategy.

 

Managing this transformation in a standardized fashion is key, so many users need to be empowered with a unified Dashboards, that spans BSM (aka not only usual ITIL Support Processes, but also CMDB & SLM, and also monitoring/assurance, and last but not least... provisioning/cloud).

Having this full-BSM view will enable them to stop having their silo'd vision.

 

See what Dashboards for BSM brings to the table.

 

To learn more about this specific Solution, check out this Community.

In the next posts, we'll cover Analytics for BSM, Atrium SSO, and more!

 

What else would you like to hear about ?

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@glennodonnell (Senior Analyst at Forrester) recently tweeted Hah! My "personal CMDB" has no autodiscovery and is therefore flawed! ;-) to another ITSM & Social-savvy analyst, @stephenmann.

 

I sure like such Analogies.

 

To keep track of business contacts, I use Linkedin.com, so we could call this platform a CMDB.

 

These last years, by using Twitter and BMC Communities, I have met very interesting people  (and I've learnt a lot from them).

Many of them are now linkedin connections

 

So I definitely used 2 discovery solutions to feed my "CMDB". And given that in Social Media, "information comes to you", it was kind of automated (except from spammers, I was not contacted by people who share no interest with me).

 

 

 

Actually, other people I've met on these platforms are now Facebook friends.

 

Is it where the analogy stops ?

 

Having 2 CMDBs is non-sense.

 

So we have 2 datasources, and we need an overarching CMDB, with some federated approach.

What could give a cross-platform (Linkedin and Facebook) view ?

 

When I googled this, I actually found a Question on Quora (that you can use by using your Twitter or Facebook authentication - Social Media world is kind of recursive )

 

I'll stop before creating an infinite loop (that can cause memory leaks and crash )

 

Matt.

http://www.google.com/profiles/Matt.Laurenceau

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Listen to Chris sharing great thoughts about the goals and some pragmatic implementations tricks of the Service Catalog.

 

 

Have you started your Service Catalog projects ?

What are the lessons learnt ?

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For those of you who don't know me already, my role at BMC is lead Technical Marketing Consultant for BMC Service Support and Atrium and its associated products like AR System Server, Atrium Discovery and Dependency Mapping (ADDM) and Atrium Core (CMDB). I started in Technical Marketing in October of 2009, but I've been at BMC 13 years and spent a lot of time as a Professional Services Consultant and also worked in BMC IT. Prior to BMC I worked at Compaq Computer Corporation.

 

For those that do know me, will agree, I am a strong proponent of sharing information and helping people find what they need by delivering the tools necessary to do so. I like to provide information upfront to quicken the response time for the overall good and to be sure people are enabled to find answers for themselves in the future. I like to think of this as enabling one to enable many . If we have the right tools at our disposal we will all be successful. I have been an active participant and also mentored forums within the BMC Atrium and Foundation Technologies areas on the BMC Developer Network.

 

Q: What kind of things should you expect from my blog?

A: My primary expectations for the content of this blog include the following.

 

  1. Communication and updates on technical details of my product solution set through artifacts such as Tech Talks, Click Through's, Demo Environments, Laptop kits or any other Tech Marketing delivery mechanisms. With these tools in place, I hope to answer questions about the value of Atrium.
  2. Interfacing with the community. In Technical Marketing we base decisions around Demo data and Demo scripts from a bunch of varying sources but really need the input of the community to help drive better and more robust data and scripts. You might see some Polls from time to time.
  3. Respones to posts on the forum about where to find the tools and documentation or other medium which will fulfill the post with a proper answer. I will try my best to answer any technical related posts with a solution that will allow the person asking the question to resolve their issue and get going with the project at hand.
  4. Tips and Tricks of how to find information. Great information is not always available for some silo'd areas I hope to bridge the gap to that information and deliver it in a phased approach within this blog.

 

Thanks for checking in, I hope to provide the BMC community with "the tools you need to be enabled with".

 

-Dirk Anderson

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.

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