-by Matthieu Laurenceau, Technical Marketing, ESM R&D
My biggest frustration: Applications not allowing easy access with my favorite browser.
Some applications (or features) do not support usual browsers or require some heavy download, making the experience unpleasant or painful.
Supporting your preferred Browser
A lot of my friends are Firefox fans, but they sometimes are forced to use IE since some applications (or web sites) only support this browser from Microsoft. I spend most of my time using Chrome, but also have to use IE from time to time for some specific capabilities where vendors locked me down.
Full-web or not ?
- A JRE has to be used, quite often creating conflicts on the client (the JRE version for one feature not being compatible with the JRE version required by another app/feature)
- A Java Applet performs really poorly over the WAN or a 3G network, making it eventually useless (and customers have to deploy Citrix or other costly solutions)
These issues often appear on key features, like CMDB, and have to be watched really carefully by customers.
The question that customers should ask is not "Are you full-web ?" (all vendors will say Yes) but "What features require a local client or a Java Applet or any other plug-in download ?"
BMC Cares about End-User Experience
- Self-Service for all employees (SRM)
- Service Desk, Change & Release Management, Asset Management
- Atrium CMDB, Atrium Integration Engine, SLM
- And more!
By sharing the platform, we make End-User and Administrator experience far more seamless. It also helps our applications to evolve faster than competition since each application focuses on its specific processes/features, not on web technology or database or user management details (read more on Low M&O Costs).
Using a browser is a no-brainer in a Web 2.0 World.
Supporting several browsers (and versions) is key to make all User Communities happy.
Always using lightweight technologies is the best way to achieve great and consistent end-user experience.
Customers need to ask the rights questions to avoid hazardous choices.
The postings in this blog are my own and don't necessarily represent BMC's opinion or position.