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118 Posts authored by: Matt Laurenceau
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Last Friday, the post was obviously a joke.

We had many of you interacted (behind the scene) with our team about what we said, and we all had a good and healthy laugh.

 

You'll be happy to know that many of the datapoints were true!

Survey engagement and CSAT

We eventually had 894 responses. Thanks all for sharing with us

 

4.11_stars.png

Overall rating of BMC Communities

 

You gave a 4.11 average answer to "how satisfied are you with BMC Communities". (1-to-5 rating)

It ranks as high as YouTube mobile app, thanks a lot for such nice feedback!

Thanks to all of you, who create successes, 24x7 on BMC Communities.

 

We asked the Product Community you used most.

 

 

Your Goals on BMC Communities

We want BMC Communities to be useful for you, so we asked to rank your purpose/reason to use BMC Communities.

TopReasons.png

Main Reasons to use BMC Communities

 

As a summary, collaborating with others, peer-to-peer or with BMC Teams, is your main goal (to learn from experience, find Use Cases, solve problems and more)

 

For each of these purpose, you also shared your CSAT.

  • All of them (except one) were rated between 3.7 or 4.0
  • The only one that had a low (3.1) rating , "Stay informed on Training Opportunities", is something we knew beforehand, and is already being worked on, BMC Global Services is in the process of engaging and delighting you for this very topic (thanks Heather Leventry for leading this initiative)

 

We then computed your success rate when going on BMC Communities, and landed at an exciting 92% (up from 90% 1 year ago -- btw, we're up on all KPIs compared to this survey)

 

 

Communities Features

All of you were really positive for most of the features we listed:

  1. Finding your product community
  2. Interacting on discussions, blogs, documents, etc.
  3. Posting a discussion, document, idea, etc.
  4. Searching resources and experts

 

The features where you rated lowest (or picked N/A for many of you) were:

  • Using your Communities Inbox
  • Interacting from mobile device

 

Actions on our side to improve your experience (and/or awareness, so that nobody picks N/A when we run the survey again in 6 months):

  1. With the Communities upgrade late Feb (after we launched the survey), we improved Search Experience, and introduced an easy and powerful mobile responsive design (allowing you to engage on BMC Communities from Chrome mobile or Safari mobile - you can even add it to your phone Home Page)
  2. We'll post resources explaining how to use your Community Inbox (from laptop or mobile) and become far more productive than using Email (even if we still want to continue to support Email for the foreseeable future, allowing many different work-styles to efficiently collaborate on BMC Communities)

 

Are we on the right track?

 

Communities Programs

We run many Programs on BMC Communities, with several teams helping everybody to succeed.

You gave great CSAT (bigger than 4 on the 1-to-5 star rating) for the following Programs:

 

The only Program you rated badly (below 3.5) is Local Events.

As a matter of fact, we do not have such Program yet

Would it help you if Communities activity would happen before the Event (awareness, collaboration on agenda, etc.), and after the Event (continuing the conversations, posting slidedecks and engaging, drafting together the next agenda, etc.)

 

You also said to us that awareness on the existing Program should improve (for 46% of you).

We already notify Community members (for each Product) when a program (like a Beta Program) touches a given product.

Could you please give examples of other things we could do to help you all be even more aware of these Programs?

 

Next Steps

In the next days/weeks,

 

Something that was not clearly mentioned yet. We're working closely with BMC Product Documentation community (very active for many products) to provide even more synergies for you all.

 

And to finalize, please all take your phone away from your pocket (or do you have it already? ), and open communities.bmc.com from Chrome mobile or Safari mobile. Log in. What do you think?

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In the past weeks, we've been analyzing  feedback you gave on BMC Communities Early 2016 Survey.

I'm (very) excited to share initial results today (more will come in the next weeks), focusing for now on 3 topics:

 

Overall satisfaction

We're delighted by the rating you gave, 4.1 out of 5.

Not as High as Angry Birds (ok, we don't compete with games), but as high as the very famous Skype app (technology I probably use the most, along with Google Hangouts, to interact with many of you).

 

Skype.png

Rating of BMC Communities is all-time high

Currently as high as Skype (4.1)

 

You make the Community successful, thank you a lot for being active on it!

I was so happy about this result that I just asked my mgr for 5 weeks off to celebrate that!

I may need your help so that such (very French) vacations are accepted, please comment with ways I could pitch that to him.

 

Mobile first

Regarding features on BMC Communities, you were all very happy with:

  • finding your product community,
  • posting (your own content),
  • interacting (on content from others)

The capability that had the lowest score was mobile access.

Interestingly enough, you gave a rating of 3.14159. Yes, rating equals "pi", exactly!

 

We were aware of such mobile limitation beforehand, and the release we made late Feb (while the survey was still up) addressed many concerns regarding mobile access. We now get between 4% and 18% of mobile traffic each day (week-ends are higher as you can guess)

 

Jive8_mobile_MikeHoover_small.png

 

We know we still have gaps, and we want you all to share your experience with mobile responsive design (Marketing buzzword to say "enjoy site directly by using your phone browser to go on a site")

 

Hope is not a strategy, so a friend tipped me on the best way to make sure that you all give feedback.

We'll force you

Starting next Monday, we'll shut down usual web access, and only allow phone access.

Get ready today:

  • On your phone, start Chrome mobile or Safari mobile, and go on communities.bmc.com
  • Check out the mobile Home Page, show it off to your closest colleague (bonus points if he/she does the same steps)
  • Then you can go wild:
    • Log in (usual BMC Communities username and password -- we've not applied SSO yet, stay tuned)
    • Check your Inbox. and Your content
    • Try and create a Status Update and @mention Mike Hoover (let's spam him a little bit, for the fun of it -- he's been helping us a lot these past months to grow maturity on mobile access, so deserves some stalking)
    • Search for this very blog post
    • You worked hard (even if that was easy, it was very productive ), you can have a break. 10 minutes are fully deserved. A small walk outside? (ohhh, you can even take your phone with you to finalize these steps while resting in the sun)
  • Add a comment about how easy/fun (or frustrating) your experience was, using your mobile

This experiment will run for 1 month (or more if we do not have enough comments), and we'll share feedback with you all after that.

 

BMC Communities also goes into physical world

When giving feedback about the Programs on BMC Communities (Betas, R&D and Support Blog posts, BMC Engage, ideation...), you were positive (or very positive) on all of them (all of them scored more than 3.3, on the usual 1-to-5 scoring).

 

You also shared what we could do to improve value of these Programs. And by far, the biggest feedback was "increase awareness".

 

A team brainstormed about best way to achieve that:

  • We do not want to spam you with Emails (that would not be very Digital ).
  • On the other hand, we want such resource to be very special for you all, so decided for something memorable:
    • we'll print out a 1-pager, describing the Programs on BMC Communities
    • we'll use postal mail to deliver it to you
  • Please post a picture, in Off Topic, of this A4 paper (yeah, printed in Europe) pinned above your desk (or bed, or where ever it is for you)

 

 

Let's wrap this up.

I suspect that the next weeks/months will be a lot of fun.

Stay tuned for more details about the survey, and more!

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Where are we?

We're still collecting results on the BMC Communities Early 2016 Survey

If you have not taken it yet, it's still time (it will be closed in a couple of days)

 

For now, with 770+ responses already, we received a lot of positive feedback:

  • Overall satisfaction is great (a very high majority would recommend BMC Communities to your peers)
  • Percentage of daily/weekly users increases (compared to the last surveys)
  • Most of you are very comfortable with the technical capabilities (searching content, posting, interacting, finding your product community...)
  • Most of you are very satisfied with the Programs running on Communities (Betas, R&D Blogs...), BMC Engage leading the pack

We'll share far more about survey results in the next weeks.

We're learning a lot of things, helping us to shape & validate 2017 roadmap.


You're also giving honest feedback about areas of improvements: (thanks, this transparency helps us all to win-win)

  • technical capabilities: mobile usage ranks the lowest
  • Programs: ideation, even if it satisfies most of you (it's sure far better than a black box RFE process), sometimes creates concerns.

 

Good news is that we were prepared to such improvement items, and we included them in our roadmap some time ago already

 

What will happen in the next 2 weeks?

 

BMC Communities will enjoy a series of technical + User Experience improvements, that will build on successes, and also directly address some of the gaps, or enable us to address the issues further in the next weeks/months.

 

Let's unveil a couple of them:

 

Mobile becomes the norm

First, we're introducing a fully responsive design, that will enable you all to view resources in a fast and seamless manner, and also post content, or interact from your phone, with your mobile browser.

 

See a teaser of what Mike Hoover validated with us:

Jive8_mobile_MikeHoover.png

Quick access to Inbox, creating posts, searching, and more!

 

 

Your Stuff

We know it's critical for you to quickly access discussions you've created, or documents you've interacted on.

You also told us that it would be really helpful to have a quick way to find Product Communities you care about, or groups you're part of.

 

Both of these capabilities will now appear when you click on your profile (see on the above mobile screenshot for example - Your Content and Your Places), making access quicker than ever.

 

 

News you may want to know

The volume of content and interactions on BMC Communities is impressive (globally or even in each of the Top 15 Communities).

So trying to be aware of everything is a daunting task (and probably not best use of anybody's time)

  • Your Communities Inbox is obviously something you want to monitor closely (people interacting on your content, people talking about you, invites to groups, new followers, etc. -- see Notifications Tips for BMC Communities)
  • You probably just "follow" a lot of communities or group, but without being notified (the case when you follow in "Connections Stream", the default way to follow)

What if we used some Digital magic to personalize your experience?

  • Resources that are hot and recent
  • Resources on topics that you care about (based on communities & groups you follow, or Custom Streams that you created)

 

We'll be introducing "News" in the next weeks, and will work with you all to tune it to your needs.

To learn (and ask) more about News, feel free right here.

 

 

Search ... and find even faster!

You've been giving very positive feedback these past years on the quick search (quickly listing content, but also people and communities or groups).

  • What if Search was trying to guess things you're searching for even before you type? (suggesting content, people and places - based on your recent activities)
  • What if you didn't have to scroll down to see people or place? (I know it's currently a pain for many of you .. for me too )

 

All these UX improvements (making the 80% of your searches far quicker) will be embedded in the new Search capability

To learn (and ask) more about Search, go here

 

Many simplifications & productivity helpers

  • Your Communities Inbox is now called .... Inbox. (yep, we preferred clarity over poetry)
  • Icons giving more clues on what content (blog, document, but also now PPT, Excel, etc.)
  • Profile giving quicker access to see background/expertise of Community member
  • And a lot more!

 

What's Next

Outage for the maintenance will happen this week-end:

  • Starting on Friday 26th at 6pm Pacific time (aka 7:30am IST on Saturday),
  • Continuing on Saturday till around 9am PST (11pm IST)

 

Should you want to follow "live" how things are moving, check out @BMCCommunities on Twitter.

 

How does it sound to you?

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Every 6 months, we're launching a survey to see how BMC Communities helps you, and could achieve even better.

 

Here is the 3-min survey

 

You can see results from early 2015, and mid 2015.

These surveys helped us improve BMC Communities in many ways:

  • Simplification of Product communities
  • Easier navigation (home page, and top header)
  • More resources from Experts
  • More focus on key Programs (like Betas or Engage) that help you succeed better/faster

And on all these items, new things will happen in the next weeks.

Let's start again in 2016.

SurveyAgreeDisagree.jpg

3-min survey

 

By completing this survey (*), you'll participate in a drawing, with the following prizes:

(*) BMC Employees will not be part of the drawing, only Customers, Partners, Independent Consultants, Prospects, and Analysts are.

 

The survey will end week of Feb 22nd.

Take it now

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Most of you have seen a survey popup this past month, asking focused question on your experience on BMC Communities.

  • If you've answered, thanks! (btw, if you've left your contact details on the last question, your account on BMC Communities will be credited with some reward )
  • If you haven't answered now, you can still do it in the next 4 hours or so (and enjoy the reward you deserve by helping us to improve BMC Communities)

 

We had about 300 responses for now

We received feedback from users of all Products in the BMC Portfolio, giving us a global perspective on your experience.

Most of the responses we received are very positive!

 

Key takeaways


Overall satisfaction

On a 0-10 scale to rate likelihood to recommend BMC Communities, you gave an average of 7.70.

Thanks a lot for this very good result.

The changes that will follow this survey plan to make you benefit even more from BMC Communities

 

survey_avg_recommend.png

Most of you would recommend BMC Communities to your peers

 

 

Opinion on Nav Experience

We had a couple of 1-5 rating question (1 is very bad, 5 is very good), here are some results: (the average)

  • How easy was it to find your Product community: 3.87
  • How would you rate navigation on BMC Communities?  3.64
  • Does the Communities Home Page help you accomplish what you need to on the site? 3.55

 

Since 3 is Fair, 4 and is Good, these figures are ... good (more Good than Fair )

But room for improvement! (especially for home page and menus/nav/taxonomy)

 

 

Familiarity with existing Programs

Betas_chart.png

Beta Programs haven't yet been seen by 45% of

respondents: room to please many other people!

 

 

 

What will soon happen on BMC Communities?

While all these results are good already, we want to address your navigation pains, and help you benefit from from content and experts.

 

In the coming weeks, we'll refresh the home page, and also update top navigation.

  • We'll make the experience more focused (aka "less noise", for example in the home page), simple and actionable.
  • We'll highlight key Product Communities, and key Programs that you will benefit from.

 

What's Next?

In the next weeks, we'll answer the specific comments you made (we already reviewed them and addressed urgent one's, but now plan to answer them all)

Also, based on various feedback you gave (including specific comments), we plan to launch new Programs (in the next months) that will help your Business.

 

UPDATE: Survey is fully closed by now

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Learning from the Independence Day week-end, let's assess how we can bring even more freedom on BMC Communities.

 

Very high Freedom already

BMC Communities is fully designed for free posts and interactions (a system of engagement, not a system of control --  just a couple of no-brainer guidelines):

  • Giving a voice to people, fostering collaboration and crowdsourcing between Customers, Partners and BMCers.
  • Moderators include Customers and Partners, illustration that no censorship happens (the Community is "for us all, by us all")

So how can we improve freedom?

 

Room for Improvement anyway

When we upgraded BMC Communities in March, we made much progress on the underlying platform (more social, more mobile), but did not touch yet all the rewards/points/badges. Gaps include the following:

  • To provide a great experience on all the Communities and Groups you're using, we actually had to hide the leaderboards in March. Points were calculated behind the scene (and rolled up to profile), but were not displayed in a given community or group.


As a consequence, BMCers (at least the BMC Communities team) were required to ID top users, making BMCers bottleneck (definitely not what we want on a community), thus slowing down how all people connect with each other in a meaningful fashion.

In the coming days, leaderboards will be back, fully public!

 

Announcing Reward Refresh

The update is actually way bigger than the leaderboards. The whole point/badges system will be refreshed.

 

What stays "as is"What is improved
  1. Points for your account
  2. Badges that you have (except a couple that did not provide value, and will silently vanish)
  1. Leaderboard on each community/group: easy way to quickly know who are the best contributors for a given topic
  2. A way to display points that are made in each place (community or group): easy way to know specific skills for a given user
  3. Levels are back. You'll quickly see how you (and others) level up.

 

Leaderboard Details

Many improvements in the leaderboards for sure!

  • First, they will appear again on all communities/groups
  • They will display Monthly datapoints (and not all time points)
    • great to ID trendy users,
    • it will avoid scaring new users (when somebody joins a community, and sees many people with tens of thousands of points, it's a bit frightening)
  • You'll have full access to user's profile when mousing over one of the leaders

Leaderboard_jason.png

Jason Miller recently beta testing leaderboards

 

BTW, let's take this opportunity to thank top beta testers of these new capabilities:

 

Missions

On your profile, you'll have easy access to your points, and also badges you received (when completing a Mission)

Missions_ProgressBar.png

Clear Descriptions of Missions (points, steps)

 

You will also have access to Missions you have not completed yet, showing ways you can benefit more from BMC Communities.


Note: life is full of surprises, so various rewards are not publicly documented, on purpose. They will just happen because you did something great for the Community.

What to expect? When?

Several changes will happen in the next days:

  • On Tuesday 7th, 6pm Pacific, we'll have a maintenance (a couple of hours, while most of us around the world are not using Communities) to prepare various activities. At this time, points and badges will disappear.
  • On Friday 10th, around 6pm Pacific, points & badges will appear again.

 

On Monday morning, when you come back on BMC Communities, you'll enjoy points, badges and also leaderboards.

 

Quiz for Monday 13th: (betas testers do not play)

Now that you've tested it live,

  1. Easy: Can you define "Solution Curator"?
  2. Medium: What is "Me in 3", and how to configure it?
  3. Medium: What level did Carl Wilson just reached?
  4. Hard: How many points does Carey Walker need to make to climb 1 rank on the global leaderboard? Who is he currently running after?
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We want to make sure you all benefit from the content and people on BMC Communities.

UX_principles.png

3min UX feedback

 

Past 6 months

In January, we made a quite generic survey, and received exciting feedback from you:

  • your goals when going on BMC Communities: learning experiences from others, best practices and finding answers
  • your satisfaction: an amazing 90% (thank you, you make it a great resource)
  • your improvement ideas: more content, more experts, improved navigation

Read more survey result details here.

 

This survey lead to many projects on our side, for example:

  1. Simplification of the Remedy communities
  2. Refresh of mobile apps, fixing issues on iOS, and adding many capabilities on Android
  3. More ways for people (including experts) to set up their profile
  4. Ways to mark content to bubble it up or sync it down

 

Now these these projects are done, we'll go to the next step.

 

Focusing on User Experience

In order to improve navigation and findability of content, we'd like to get very focused feedback from you.

 

Some of you may have seen in the past days a survey popping up on the site.

  • If you have already responded, thanks!
  • If you have not, we'd like to learn from you: please spend 3 minutes on this survey

 

Once you're done with the survey, you may want to leave public comments right on this blog.

And like in January, when the survey closes, we'll let you know results and our plans to make things even better for you!

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With spring, there are usually many changes happening.

I'll list a couple of changes/moves that you may want to be aware of.

Some of these news are not fully validated, so please use caution when/if leveraging them.

 

First item is the new startup that 2 friends are busy with. Mission of this startup is to make sure that all developers respect quality and timing on all their projects. Apparently it's called "APL", I don't have more info yet (please share if you have some - any guess on the acronym?)

 

LJ_lmame.png

LJ LongWing and Laurent Matheo are fighting bad developers

 

Rumors say that Robert Stinnett and Steffen Kreis are thinking about moving to Switzerland, to create a startup there, helping Enterprises to enjoy neutral hybrid Clouds.

 

It seems that our friend Misi Mladoniczky is thinking about moving away from Sweden. Where could he go?

 

From sunny Africa, Calvin Omari and Andy Smith are moving Local User Group interactions in Middle East & Africa User Group

 

Some exciting changes will happen in the coming weeks within the Remedy ITSM community.

 

Ohh, something I was about to forget.

We're thinking about porting BMC Communities to MS Sharepoint 2013.

Please leave a comment if you want to help (or prevent) such project.

 

Happy April!

Can you guess which news are legit in this post?

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As shared in the Survey results post, we are planning many changes to improve even further your experience with BMC Communities.

 

Key themes we're focusing on in the short-term are:

  • reducing complexity: we already simplified many sub-communities within Products, we plan several simplification / enhanced navigation steps in the next weeks
  • more social: BMC Communities is where users connect with each other and engage. Various UX changes will be applied to make this far easier (explained below)
  • more actionable: so much content is posted here, let's make it easier to find, and take actions on (read below for details)

 

More Social

The User profile will allow to learn far more from each other (you'll spot things that you experience on social platforms like Linkedin, Google+, or Twitter for example).

Profiles will be simplified (more focused), yet more powerful.

Skills.png

Peer recognition on skills

 

You will be able to endorse each other on skills.

Even better, BMC Communities will then allow you to search people by skill.

 

Still on User profile, you'll be able to understand more connections from each others:

  • Quick view on number of following, and number of followers
  • Also displaying connections that you share with the profile you're displaying

Misi_connections.png

Can you guess who's profile it is? (highly followed)

 

And that's not it! These 2 screenshots are only a couple of widgets within the profile.

 

User Profiles will also include:

  • Trends on content, communities and groups that you interact on
  • Featuring your top content
  • More visuals
  • And more!

 

 

Still on the social theme, the mobile app on Android comes back, with great capabilities:

  • rich text, ability to @mention people, but also content and communities/groups
  • ways to follow/unfollow content and people,
  • share, message, and more!

LJ_Android3.jpg

Quick access to profile attributes,

and ways to follow/unfollow, message, etc.

 

Heads-up: usernames (for example matt for me) will be simplified: you'll be prompted to update your username in case it currently includes an Email address (see rationale), or uses some capital letters.

RichText.png

Rich Text, @mention, insert picture, etc.

 

 

 

More actionable

We want crowdsourced content to be even more valuable for you all.

mark+document.png

Greatly influence outcome on content

 

As you can easily guess, key capabilities include:

  • easier to search: what if final or official content bubbled up? And outdated content was rarely appearing in search (and would clearly be flagged as old, giving a pointer to the updated resource)
  • Easier to take action on: on most content, you'll be able to take actions (flag as to-do for yourself, and/or loop in others)

 

 

Comments from Beta Testers

  • "Profiles are looking nice!  I have looked at a few and endorsed a few." Jason Miller
  • "Tags updated." Jason Miller > explanations: if you modify tags on your profile now, they'll convert as skills (that others can endorse) as soon as we upgrade
  • "Just logged on through the new client....nice " LJ LongWing, about the new Android app
  • "My feeling is good about this new version especially for the presentation and the ability to have some skills that can be endorse by others" Allan Dujiperou
  • "Love it! I can't wait to see these metrics in action" Karen Farrell
  • "Jezzz, I can't wait to collaborate even more with many friends" BMC Bear (thanks Linda Maggi for the tweet)

 

When?

Maintenance happens this week-end. It begins at 5pm Central on Friday.

You'll enjoy all the changes when back at work on Monday (or Sunday for some of you).

 

~ BMC Communities team, Beta Testers & Upgrade Project Team

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Late January, we proposed a public survey to gather your feedback about your Experience on BMC Communities.

Many of you responded, thanks!

 

It was up for 1 week.

We're excited to share results today, and early actions in place to better adapt BMC Communities to your needs!

SurveyResults_RC1.pngInfographic: 90% happy with Experience on BMC Communities

 

Survey Details

Users who responded on the Survey

We were very happily surprised with how quickly many of you jumped on the survey. In 1 week, we already had 800+ responses.

 

From a geo point of view, Americas win with 50%, then EMEA, and then APAC.

I can see here a good contest in the next survey, I know many users who would want their countries/region to grow .

 

Goals when using BMC Communities

"Learning with/from others" is definitely the main goal when using BMC Communities. To be more specific, it includes both proactive and reactive actions, here are Top 3 responses:

  1. Leveraging Experience from others
  2. Learning Best Practices
  3. Finding Answers on specific questions

Item 1 and 2 are definitely proactive (learning things), while item 3 is about getting help on a specific topic

 

Satisfaction with your Experience

Let's celebrate! 90% of the users on the survey said they "accomplished the reason/purpose".

Thanks to interactions/content coming from many companies/teams/users, the whole Community win!

 

Improving even further

When we looked at key gaps IDed by the 10% who were not satisfied, and also to your ideas for the future, the Top 3 requests we received are:

  1. More Content (even more actionable resources to make you succeed)
  2. More People/Experts (more people to learn from, more Subject Matter Experts sharing their experience)
  3. Easier Navigation

 

Changes on BMC Communities

There are many actions taken by various teams to deliver on your needs.

 

More content+people+experts are greatly related, and various Programs are shaping up to address these. We'll share more as things evolve (mid-term, aka in the next months).

 

In the very short-term (aka next weeks), we want to address low-hanging fruits, and easier navigation is key:

  • We want to simplify access to each community.
    • We'll archive (aka "move and make read-only") communities without enough traffic, so that you all can get more actionable interactions in thriving communities
    • We'll move/merge communities as needed so that you don't have to navigate many sub-communities and follow each of them (key Subject Matter Experts will be part of this project)
  • We are working on improving findability, with ways to bubble-up top content when you search

To enable more people/experts to interact, we'll also improve mobile apps

 

Thank you for such feedback, your individual successes help collaborative successes!

If we don't F2F in the meantime, a lot more details will be shared during BMC Engage

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We ended 2014 with wishes from BMC Bear.

Bear_Engage2015.png

Bear is fully ready for Engage 2015. Mmmhh, any idea where this shirt comes from?

 

Earlier this month, users from APAC, EMEA, and Americas met online and shared their experiences with BMC Communities, began to brainstorm about futures. We talked about Products, and interaction with others on various communities.

 

5continents.png

Users from 5 continents interacting (in 3 sessions to manage timezones)

 

Let's make things bigger!

We want to go further and collect more experiences and thoughts from you all. It will help us to improve BMC Communities (User Interface, Content, Programs...) to better serve your needs in 2015 and later.

 

An announcement was posted yesterday about a survey.

In case you've missed it, let's make sure you all take 5 minutes to take this survey.

 

In September, we'll face to face in Vegas for Engage Event (see agenda, pre-registration, and call for paper)

And we'll sure see selfies with users from 5 continents again!

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We had conversations with experienced users, covering Florida-to-California timezones.

 

You'll be familiar with many of the guests we had. In the order of appearance,

Hangout_Doug.png

Sharing tips, and proposing future capabilities

 

Topics we covered included: access to the right community (from web, mobile), interactions tips, Local User Groups, Beta Programs and more!

 

Interaction Use Cases

Users often think about a community as a "forum", to share issues in discussions, and hope to get answers.

As Brad McClave stressed, a community goes way further, with best practices shared by SMEs, and ideas posted/voted by community members to improve the Product (not even mentioning blogs that are shared periodically to send heads-up about a news, or propose a valuable topic to interact on.

Cris Coffey (Product Manager of Track-It!) went all the way to displaying Communities content directly in the UI of Track-It!, giving easy ways for users of the product to benefit and engage.

Quoting LJ, "For communities, I'm actually really satisfied with it, interaction is good"

 

Local User Groups

Brad lives in the New York area, and would be more than willing to participate to meetups in his geo (he enjoyed a meetup in Boston some time ago)

Doug is ready to meet many others in his geo!

LJ would be excited to join meetups in the Denver area ("huge Remedy Market" according to him)

Jason would love to have meetups in the San Diego area.

 

Advisory Boards and Beta Programs

Brad enjoys his interaction in the Beta Program (learning/interacting on features that will soon appear), and also the Advisory Board (interactions about strategic/tactical forward looking views)

LJ and Jason have been hanging out with May Bakken a lot, and sure are involved in such convos.

All these programs happen in BMC Customer Programs, go check out this community (and engage there) if you've never enjoyed Beta Programs or Advisory Boards.

 

 

Communities simplification

We've talked about taxonomy (sub-communities) simplification, making engagement and notifications far easier for everybody.

Simplifications happened recently in the Discovery (ADDM) community (see here).

Peter Adams is already designing a simplified Remedy ITSM community, allowing users to learn far more from/with each others. Details will be communicated as things progress.

 

Mobile Apps

Whether we are using regular phones, tablets or "phablets", we all interact a lot from these mobile devices.

We provide apps for them. (see details here)

  • The iOS app is pretty complete
  • The Android app is a bit more limited, but admins will apply some magic so that the Experience on Android is as compelling as on iOS in March or so.
  • For other mobile OSes/mobile, you can use mobile-friendly view.

Ohh, Jason enjoyed the way he can see "all the latest posts on mobile app". The demo of "searching Atrium CMDB from the mobile app" pleased him very well, it does exactly what he was looking for.

Censorship

Jason is very happy with the way Moderation happens, without censorship.

He is actually part of the world-wide Moderators, with other engaged Customers, Partners and BMCers.

 

Single Sign On

Jason and LJ enjoy "Remember Me" feature on BMC Communities, it enables them to engage quickly (like they do on Google, Linkedin and other platforms).

The current experience on Support and Docs sites seems to be logs them out more often.

Friends like Alan Shaw (BMC) and Miles Escow are helping us improving the SSO experience. We'll sure share news as things progress.

 

 

Should you want to see live interactions, here is the 90min recording! You'll hear all the details, including great actions taken by Thom Bailey, Warren Cook.

 

And to hear feedback from friends in EMEA and APAC, go right here.

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Earlier today, a couple of us met online.

hangout_Calvin2.pngJoining from Kenya, UK, France and India (and more)

 

It a pleasure to spend time together, with transparent/authentic conversations (Ask Me Anything style), talking about current stories, and thinking about futures.

 

Participants included:

 

Conversation included a lot of social talks, and also pragmatic feedback about interactions with other users

 

Calvin:

  • "Once thing that I like is response, I really get an overwhelming response. Most issues have been sorted, it's a 90%"
  • "I have not yet used Beta Programs, I plan to in the future"
  • "Since I have Remedy ITSM, ADDM and BBPM (aka TrueSight Operations Mgmt), I will definitely look at Smartflows"
  • "Yes, Yes, Yes, Yes, Yes" <= answer to the "Do you use mobile apps to interact with Communities users?" question. Great to hear such enthusiastic answer, showing value that these apps provide to him
  • Could I use Google Authentication on BMC Communities? <= answer was that we cannot change authentication. Since Calvin currently uses login/password, using Google (or Facebook) would actually create another account, so he would have 2 identities on Communities (and all the posts, points and badges he got in the past would be tied to the first account). See more right here.
  • "The sub-saharan region is not yet very active, no Local User Group meetup yet." (and Anirban shared tips to make that happen, see below)

Calvin also mentioned great users like Wallace Roets

 

Gordon:

  • "Implementation project are great, because you get to see people implementing, and using the product"
  • "There are things you get from that that you cannot get from a Local User Group"
  • "It'd be great to have single sign on between Communities, Support, Docs and other sites" (you can vote up this idea)

Gordon mentioned great users, like Anthony Bryce

 

Anirban:

  • Local User Groups can actually happen, see what Kunal Sonawala did in Pune last week: this blog post eventually fostered a meetup (in Vyom Labs offices) for 40+ users, from Tata, Cognizant, Wipro, Atos and more! Such meetup

Anirban mentioned many great people from India User Group

 

The full 60 minutes session includes many other tips (Inbox, @mentioning, Communities mobile app, etc.), here is the full vid:

 

Tomorrow, the APAC and Americas session will happen.

Should you be willing to join (as Guest, or following "live" the streamed video), engage on this document, or on the APAC or Americans Hangouts directly.

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Wishing you all very happy holidays!

Thank you for an awesome year.

 

The happy Engage 2014 attendees are familiar with the BMC Bear.

See video we received from one (great) Community member:

 

Community-contributed Bear wishes

 

Now a Holiday quiz:

  1. What's the background music?
  2. What gifts do you think the Bear deserves?
  3. Who's speaking? (hint: listen to the accent ... definitely not French)
  4. BONUS: If you have a BMC Bear at home, what's his/her name?
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I've just spend an awesome week during BMC Engage 2014 in Orlando, FL.

 

The main reasons are definitely people I enjoyed to interact with.

SolutionShowcase.png

Can you tell who is enjoying food and good conversation at Social Hub? (add comment with proposals)

 

We've talked about many things, including work

The vast majority or people I interacted with already had an account on BMC Communities, and most were enjoying it a lot.

 

The most important feedback I've received was the need for a mobile App.

BREAKING NEWS: we have an app, that allows:

  • viewing posts
  • interacting with your inbox
  • replying on discussions
  • making comments on blogs and documents
  • posting discussions

 

Where to get it?

To find it, use App Store (or Google Play if you're on Android), and search "Jive".

Jive_app_new.pngMost of you will be able to use the full-featured "Jive Mobile" app.

This app allows all the above features, plus additional one's:

Using rich text (bullets, bold, paragraphs, pictures...) while engaging on a discussion

Creating a blog post (yes, rich text again)

Editing a document.

This app also curates for you important places (communities/groups), people and Streams.

Ohh, and this app looks terrific on a tablet.

 

 

Depending on the exact mobile OS version number you use, the "Jive Mobile" app may not be compatible.

Jive_app_old.pngNo worry, you'll be able to use "Jive Mobile Classic" app.

 

App is actually called "SBS Mobile Classic" on Android Play Store.

That's what i currently run on my Android phone, and it works great! (and I use full-featured "Jive Mobile" app on my iPad2)

 

 

How to use it?

Once you've downloaded the app and launched it,

  1. tell it to go on communities.bmc.com,
  2. use your username (look at the URL of your profile, it's communities.bmc.com/people/matt for me, so I'm matt)
  3. type your password, connect and enjoy !!!  I mean, "engage"

 

Add comments here if you have questions to best enjoy these apps.

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