We're ready to share analysis and take-aways of the March '19 survey.
As usual, it was a great processes to interact with you on things you love, like and dis-like on BMC Communities.
Visual credit: SuperOffice
Quantity or quality? For this survey, we had both quantity and quality!
We had 11% more responses than the previous survey. Great growth in Control-M for example
With 669 responses, we're confident that the survey represents what the vast majority of Community Members want.
The level of satisfaction is also all-time high,
- globally on BMC Communities
- overall for features: login, post, search, etc.
- overall for programs: KB Articles, Blogs, Betas, Ideas, etc.
- for all product families
We're very happy about this feedback, but always want to learn from you about ways to improve, so we focused on the issues you pointed out.
|Your feedback||Actions||Status & Next Steps|
|You wish to have more comments about ideas you post||We're working with several product teams (especially Product Management) so that they not only look at the top idea, but also comment on them even more (to be honest, many of them do already), so that you have feedback about how your idea resonates|
While we continue to work internally, we also have a call to action for you all:
Please walk the talk, and comment on ideas from others.
The more you do that, the clearer the idea will be, and the more productive it will be for Product Managers to then have aha-moments and informed decisions
|You'd like to seamlessly comment on KB Articles, allowing quick crowdsourcing||We've now enabled comments on KB Articles from the vast majority of Products|
You can go ahead and comment on each KB Article, to let us know how they work for you (including improvement ideas).
Bonus point (yep, treasure hunt) if you can find KB Articles that do not yet allow comments, and let us know by commenting below this post
|You requested more awareness around Beta Programs|
We're making progress in several directions:
|Make sure you follow the Products you care about, and you'll be notified for each program|
|You'd like it to be even faster to find your product communities|
What we did:
What we recommend you do:
The technical modifications have been done on BMC Communities.
We're working with Miles Escow on a Favorite concept, so that you can easily select your favorite products, and they will appear as communities you follow
|You'd like more awareness of Partner Community|
We have a public Partner community, where you can learn more about Partners, and engage with them.
And if you're a partner, you have access to private communities
|Have a specific question about partners? Ask it on their community, and things will move fast|
What do you think about these changes?
Will they indeed improve your experience on BMC Communities?