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Using Communities

6 Posts authored by: Heather Ausmus
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A resolution is defined as “a firm decision to do or not to do something” and in the beginning of each year, many of us identify ways to improve ourselves or our surroundings and make “firm decisions” to act on them.


Well, we were thinking: “Why shouldn’t our New Year’s resolutions include the BMC Communities?” So, we challenge you, during the month of January, to complete one or more of the following actions we’ve identified as potential BMC Community New Year’s Resolutions. For each, we’ve identified a related mission and doubled the point value to give you a little encouragement and avoid procrastination.


Starting today and until January 31, 2016, you’ll receive double the points for completing the following actions and related missions.





Modify your avatar and add skills to your profile. CompleteProfilepng14e02085aa5.png

Modify your avatar with one of the new official BMC community avatars, or even better, upload a profile picture of yourself, and add two skills to your profile to earn 200 points and this badge. To complete this resolution:

  • To update your avatar, select the arrow after your name > Edit Profile. Scroll down until you see Avatar and select an available avatar or upload a new picture. When finished, click Finished.
  • To add skills to your profile, select the down arrow after your name > View Profile. Under the Skills and Expertise card, select New Skill, enter a skill and click Add. Repeat until you’ve add a minimum of two skills. Skills could include the BMC products you use, or related certifications on BMC products.



Like content to communicate it’s value. PositiveReinforcerpng14df92bbd65.png

A like is a great way to communicate that you found a piece of content, comment or reply in the community helpful to the author and the community at large. Like up to five documents, status updates, blog posts or discussion threads by January 31st to earn 60 points and this badge.



Comment to share your experiences, ideas and expertise and help others and be heard. DiscussionContributorpng14df8f1a936.png

A benefit of being a member of the community is the opportunity to share your experiences, ideas and expertise to help others... and be heard. Post your first comment on a blog post, document or discussion to earn 40 points and this badge.


But we hope you don’t stop there! For each new comment on blog post, document or discussion, you’ll continue to earn points. We look forward to hearing from you more in 2016!


Flag replies to your questions as correct or helpful.

All missions related to marking a reply as Correct or Helpful and having your reply marked as correct and helpful have been doubled until January 31st. Here is a guide to each action:


Flagging replies to your questions. SolutionCuratorpng14e07afe0e7.png

If you mark five replies to one of your questions as Correct or Helpful during the month of January, you’ll earn 60 points and a badge. In addition, you’ll also receive 30 points for every reply marked as Correct and 20 points for every reply marked as Helpful.


Join us in curating the best answers in BMC Communities by returning to the community after you receive a reply, or series of replies, and marking those that helped you find a solution as Helpful or the reply with the answer as Correct. By marking replies, you’re helping other members with the same question in the future find an answer faster and improving search results in the community. Learn more about marking replies in: Did that answer your question? Mark the reply as Correct or Helpful.


Help answer questions for a chance to have your reply flagged.

Points haven’t just been increased for marking a reply. Points have also been increased to reward members that post a quality reply as a way of saying THANK YOU. We wouldn’t have this community if it weren’t for the members that help answer member questions, thank you to all of you that ask and answer questions. What do you get for having your reply marked as Correct or Helpful?


If a reply to a question that you posted is marked as Correct or Helpful in the month of January, you’ll earn the following:

  • 300 points and a badge for having five replies marked as correct or helpful OctopusPaulpng14df92aaa3e.png
  • 100 points for each reply marked as correct
  • 40 points for each reply marked as helpful


Help other members by answering their question in the month of January.




Thank you to you all for being a member of the BMC Communities! We wish you happy holiday season and a prosperous new year!


P.S. We’d love to hear your New Year’s resolutions for 2016 too. Share them in the comments below. It could be professional or personal. Who knows? You may find someone that has a similar resolution and you could help each other, or you could get ideas for a 2016 resolution.

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We listened, and now we’re delivering on it. Single sign-on (SSO) is your most requested enhancement to the communities and iconmonstr-link-3-icon-256.pngwe’re thrilled to share that the extended BMC community team has been working on it with the first phase beginning on Friday, November 20th.


Please complete the SSO Data Matching Wizard to avoid possible BMC Communities login issues after SSO launch. Click here to complete it now.



BMC SSO is a feature that allows BMC customers and partners to log in to their authorized BMC applications, such as BMC Academy, Electronic Product Distribution (EPD), Support Central, BMC Marketplace, and more, with one set of credentials (access to applications varies based on roles).


Beyond it being your most requested community enhancement, SSO will:

  • Reduce frustration with forgotten accounts and passwords
  • Make it easier for you to ask and answer questions, and share your best practices and experiences in the community (we can’t wait to hear from you more!)
  • Standardize the customer experience throughout BMC web properties and support future personalization



Data Matching Wizard Scenarios

So, what happens from this Friday? Great question… During this first phase, we need your help in linking your community account with your existing BMC SSO account. When you log in to the community from Friday, you will see a Data Matching Wizard. Below are two scenarios for the Data Matching Wizard and details and key takeaways around each.


Additionally, as of this Friday, the email address fields will be locked and no longer editable.


1. Completing the Data Matching Wizard

Enter your BMC SSO username (email address) and your password and click ‘Update’ to start the process of connecting your community account to your existing BMC SSO account.


Upon completing the Data Matching Wizard, your email address for the community will update to the email address used in your SSO account. You’ll receive a message confirming that your accounts have successfully been linked and that your BMC Communities profile email has been updated. Although your accounts have been linked, you will continue to use your existing BMC Communities credentials to log in until SSO is enabled in spring 2016.


Key Takeaways:

  • Once you complete the Data Matching Wizard, you can check it off your to-do list.
  • If you’ve been using multiple email addresses, your BMC Communities email address will be updated to your BMC SSO email address.
  • Your email address profile field is locked.


2. Skipping the Data Matching Wizard

There is an option to skip the wizard, but please note that you’ll see the Data Matching Wizard every time you log in until you’ve provided your SSO credentials and updated it.


Key Takeaways:

  • You will continue seeing the Data Matching Wizard every time you log in UNTIL it is completed.
  • Your email address profile field is locked.
  • The option to skip may be removed closer to the launch of SSO.


Have Questions? Need Help?

Have questions on SSO? You may be interested in checking on this FAQ, but you’re also welcome to post it as a comment below.


If you’re having issues linking your two accounts or need to update your BMC Communities email address after linking your accounts, please contact the BMC Communities admins.



Thank you in advance for your help in linking your accounts and we look forward to enabling SSO in early 2016.


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The countdown to the next BMC series of events begins today… iconmonstr-calendar-6-icon-256 (1).png


7 days.


It’s only seven days until you can collaborate and learn with BMC customers and products experts face to face at BMC Exchange, an IT management global event series where BMC customers, partners, IT professionals and product experts explore how technology is transforming digital business.


Next Wednesday, October 20, 2015 is the officially first event of BMC Exchange in Sydney, Australia. BMC Exchange will be in a total nine cities around the world through February 2016, and we’d love if you could join us.


Find a place near you and details on where to register and even join the BMC Communities User Group at: BMC Exchange: You’re Invited.



14 days.


We’re two weeks from when the global event series, BMC Day 2015, which kicks off this month as well on October 27, 2015 in Kista, Sweden and also, in Tokyo, Japan. BMC Day is scheduled to be in more than eleven cities around the world starting on and another chance to engage with other BMC customers and product experts face to face.


Find current locations at: BMC Day 2015: Network with Peers and Experts and details on where to sign up and available BMC Communities User Groups. Follow the document to receive notifications of new BMC Day locations as they are added.



0 days.


This may not necessarily be face to face, but every day you can connect and network with BMC customers and products experts here in the BMC Communities. Find a product community to begin asking and answer question or sharing your ideas. Join a local user group and begin connecting with peers in your area and scheduling regular meetups.



328 days.


As of today (Wednesday, October 14, 2015), it is officially 328 days until the next BMC Engage. Watch the highlights from BMC Engage 2015 and learn how to pre-register for next year at: BMC Engage.

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How are we doing?


It’s a simple question, but knowing how we, BMC, are doing from our customers is very important. It helps us identify what we’re doing well and should continue to invest in, or where we’re not meeting your satisfaction and should begin making improvements. So, how are we doing? Let us know your answer to this question by participating in the BMC Software Customer Feedback Survey.


As members of the BMC Communities, we know that you regularly share feedback through the questions, discussions and comments you post and the ideas you submit, and we thank you! Did you know that you’ve created more than 112,500 questions and discussions and 9,500 ideas in BMC Communities? We’re continuing to listen and want to hear more, so please take a few minutes to participate in this survey and share your overall experience with BMC.


The BMC Software Customer Feedback Survey is open beginning today, Monday, October 12th, through Friday, October 23rd at 9:00am CT. When completing the survey, please use your company email address.



Start the Survey



We’ll share select results from the survey soon here, so stay tuned.


Thank you!

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We heard your feedback and are thrilled to take you through a tour of your new BMC Communities homepage.

Are you ready? Let's go!

Streamlined Navigation

Our first stop is the new streamlined navigation:

  • First, we like having you here and don't want to you go, so bmc has been updated to no longer take you away from the community. Instead, it and "Communities" will both take you to the homepage. To go to, you'll now click it to the right.
  • Then, in the upper right corner, we not only a quick link to but also links to important resources related to BMC products and solution. Now, from anywhere in the community, you can quickly and easily get the information and support you need  by selecting Support and Documentation.
  • Last, but not least, we've made a few tweaks to the main navigation. A few include: adding BMC Engage and organizing: User Groups, Customer Programs and Advocacy and Help.


BMC Communities Homepage: Steamlined Navigation.png


Refreshed Look and Feel

The homepage banner has been refreshed with a new look and feel that highlights the purpose of the BMC Communities, the place for BMC customers and partners to connect. share. and discover. together around BMC products and services. We're highlighting two populars places in the community: Product Communities and User Groups. By selecting Product Communities, you can view and find a community to ask or answer a question around BMC products and solutions, or to share a feature request or product enhancement by idea. User Groups offers a view of all available groups to join and begin collaborating with BMC users and subject matters experts around a particular product, solution or location.


BMC Communities - Refreshed Look and Feel.png


Highlighted Search

Searched is now highlighted on the homepage. You can now search the BMC Communities for an answer to your questions, tips on using on a product or solution and resources to help you stay in the know. As you enter keywords, select the most related option that appears to take action and join the conversion, become a member of a group and make a new connection through follow.


BMC Communities - Highlighted Search.png


Featured Product Communities and Programs

We're now featuring the most popular and relevant product communities and programs. To view the communities and select one to join the conversation, hover the picture or click the red arrow. Featured communities include: Remedy ITSM, BMC Helix Remedyforce, Discovery, Control-M, The specified item was not found., TrueSight Server Automation and more, like BMC Engage and Beta Programs!




Top Monthly Contributors Showcased

Finally getting the recognition they deserve, our top monthly contributors will now be showcased on the homepage of the BMC Communities. The top contributors will be updated monthly and will feature subject matter experts. Hover their picture to learn more, view their recent activity and connect with them through follow.



Our Top Monthly Contributors currently are: Bill Robinson, Laurent Matheo, Andrew Waters, Jason Miller, LJ LongWing, Karen Farrell, Jim Wilson, kedar zavar, Carl Wilson and Ravindra Babu Gudimallam



Trending Discussions and Blogs

A view of the most popular discussions and blogs throughout the BMC Communities. Select the title to learn more, answer a question, post a comment or share a tip, trick and feedback.


BMC Communities - Trending Content.png


So, now that you've officially gotten a tour, what do you think of the new BMC Communities homepage? Let us know by leaving a comment below or liking this post.


Have other feedback on the community? We'd love to hear that too! Post it in Help.

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Customer expectations today, such as those shared throughout the BMC Community through discussion, questions, and ideas, have become a force prompting companies to rethink entire business models. The adoption of digital technology is the primary driver of change, as you expect products and services to be faster, easier, and available anytime and anywhere. Well, we’ve heard you and are pleased to introduce: BMC Digital Enterprise Management.


BMC Digital Enterprise Management is a set of IT solutions designed to make digital transformation fast, seamless, and optimized. It enables continuous innovation and improvement by managing and optimizing technology, processes, and policy in real time, from Mainframe to mobile, cloud and beyond.


In line with accelerating the development of digital services and apps, there are five core elements to Digital Enterprise Management:


Digital Service Management

Digital Service Management blends modern digital services design with ITSM principles & platforms to reinvent how business gets done and enable breakthroughs in human productivity.


Digital Enterprise Automation

Digital Enterprise Automation represents a more integrated and strategic approach to automation, enabling you to accelerate the delivery of digital services while improving quality and control. Our comprehensive and policy-driven platform will help you orchestrate and automate the full digital infrastructure stack.


Digital Service Assurance

Digital Service Assurance extends traditional assurance principles well beyond watching over the health of hardware, applications, and networks. It integrates data from multiple external sources, including social human sentiment to allow you to take action quickly based on customer online posts and complaints.


Digital Infrastructure Optimization

Digital Infrastructure Optimization is our approach to building and maintaining a leaner, more cost-effective digital infrastructure. We can help you avoid wasted capacity and licensing across your entire technology portfolio. You’ll benefit from a stronger return on your investment in technology and a consolidated, easier to manage, lower risk platform.


Analytics, Orchestration, and Policy — a shared foundation

We provide a common foundation for configuration data, automation, orchestration, analytics, and policy, enabling you to share a single, real-time view of your infrastructure across teams and processes. You can automate complex tasks that span multiple systems. You can uncover relationships and patterns between IT operations disciplines, helping you drive continual improvement.





Digital Enterprise Management brings all of our members across all of the Products Communities together under a single, unified framework for digital transformation.


How do you think Digital Enterprise Management will help your organization? How do you think Digital Enterprise Management will improve your organization’s IT operations?


Learn more about Digital Enterprise Management »


Download the Powering Innovation and Growth with Digital Enterprise Management Solution White Paper »

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