What is BMC Communities Survey?
Well, BMC Communities is a platform for You, powered by You; and it is only fair that you get a voice in deciding its future by letting us know what you love here, and what you think needs to be improved. We run these surveys every six months, and your comments are taken into account for improving the Communities experience.
Why should I take this survey?
Since our last survey, we have been working on many points/concerns you raised, and made significant improvements. Here are some highlights:
|Your Feedback||Actions Taken|
Need answers to all the questions asked in product communities
Until a few months back, in BMC Communities we had more than 100 questions ignored each month (which did not receive any answer). Things started changing a couple of months back; with around 50 more questions getting answered than the total number of questions asked! That means Community Members also worked on the backlogs. This turnaround was made possible with the help of our product champions!
Need more knowledge articles allowing comments
In the last six months, we have enabled comments for knowledge articles in many product communities including Client Management , TrueSight Server Automation , TrueSight Network Automation , TrueSight Orchestration , Cloud Lifecycle Mgmt and more.
See the full list here: FAQs on Public Knowledge Articles on Communities
Request for a simplified community structure
We have merged some of our communities to avoid silos, to keep up with our brand voice, and have a better experience for our members.
Better onboarding experience
Those who recently joined BMC Communities would have experienced a seamless registration process; and in addition to that, if you are auto-logged to Communities from any other BMC websites, there will be a pop-up to assist you with some basic action items! This popup will be tweaked according to your points level in our next release.
Recognizing the champions
Those amazing members who spend time to answer all the questions, and help grow the communities deserve some recognition! All the top members from our leaderboards are invited to join a 'champions only' area to get to know each other. We have also started spotlighting them one by one in our new 'Meet The Champions' blog posts, so the entire community gets to know them better.
...and much more!
Take the survey, and grab more points!
To make this even more interesting, we are gifting +1000 points and a profile badge to all our members participating in the survey. All you need to do is take the survey, come back to this blog post and comment how BMC Communities help you succeed.
The survey ends Monday, 30th September 2019.