Share:|

Well, what's happening?

Okay let me give you some background here. Every six months, the Communities Team runs a survey for its members; and the goal is to understand You, what you love here, and valuable suggestions; all leading to help us design a better BMC Communities experience for you.

 

 

Take the 5 minute survey now!

 

 

Why should I take this survey?

BMC Communities is created for you, powered by you, and your feedback is the most important thing to create productive experiences.

 

Reasons_Sept2018 (1).png

More people use BMC Communities to help others by answering questions, than to ask a question.

(Source: Sep '18 survey)

 

 

For instance, since our last survey in September 2018, we have taken into consideration some of the suggestions from you, and delivered on it.

 

Your FeedbackActions we took
  • We need a way to provide feedback on knowledge articles
  • Make knowledge articles easier to find                                                                                

We enabled comments on knowledge articles for most of our products, latest being Remedy AR System Remedy ITSM CMDB and Digital Workplace / MyIT from Remedy stack, as well as MainView, Solutions for DB2, and Solutions for IMS from the Mainframes world.

 

To easily find knowledge articles, there's now a dedicated search bar in the middle of the page when you go in the Knowledge tab of the product communities.

  • Getting responses to the questions we ask is our priority
  • It should be easy to find the correct answers for the questions within communities

The number of questions without any response is gradually going down; thanks to our champions (customers, partners, and BMCers).

These champions are also helping us with more answers marked as helpful/correct. We've grown around +50% in the number of questions marked as helpful/correct each day.

  • We have to always re-login to communities even if we are logged into other BMC websites

Starting last September, we've implemented a passive-authentication mechanism where you'll be automatically logged into communities, if you've logged into other BMC websites in the same browser session.

 

...and many more good things.

 

More incentives for you

Well, let's up the game by a small challenge where you can gain points too! How about that?

Finish the survey, come back to this blog, and make a public comment on how BMC Communities help you succeed. All respondents will receive +1000 points in their profiles, along with a profile badge. 

The survey ends Sunday, 31st March 2019.

Take it now!