Well, what's happening?
Okay let me give you some background here. Every six months, the Communities Team runs a survey for its members; and the goal is to understand You, what you love here, and valuable suggestions; all leading to help us design a better BMC Communities experience for you.
Why should I take this survey?
BMC Communities is created for you, powered by you, and your feedback is the most important thing to create productive experiences.
More people use BMC Communities to help others by answering questions, than to ask a question.
(Source: Sep '18 survey)
For instance, since our last survey in September 2018, we have taken into consideration some of the suggestions from you, and delivered on it.
|Your Feedback||Actions we took|
We enabled comments on knowledge articles for most of our products, latest being Remedy AR System Remedy ITSM CMDB and Digital Workplace / MyIT from Remedy stack, as well as MainView, Solutions for Db2, and Solutions for IMS from the Mainframes world.
To easily find knowledge articles, there's now a dedicated search bar in the middle of the page when you go in the Knowledge tab of the product communities.
The number of questions without any response is gradually going down; thanks to our champions (customers, partners, and BMCers).
These champions are also helping us with more answers marked as helpful/correct. We've grown around +50% in the number of questions marked as helpful/correct each day.
Starting last September, we've implemented a passive-authentication mechanism where you'll be automatically logged into communities, if you've logged into other BMC websites in the same browser session.
...and many more good things.
More incentives for you
Well, let's up the game by a small challenge where you can gain points too! How about that?
The survey ends Sunday, 31st March 2019.