Beginning late on Friday 13th May and continuing into Saturday 14th May the BMC Communities will be transitioned to use the same login mechanism that most other BMC websites are using. The Communities will be unavailable during the transition.
We are making this change so that you can enjoy the convenience of having only one account to access all of BMC's websites and web applications. In addition, once logged into a single sign-on supported BMC website, you won't need to re-enter your credentials for each additional site or application that you visit.
So where you used to use this to login on BMC Communities:
You will soon see:
The vast majority of our users have already linked these two different accounts using an account matching wizard that was available for the last few months. If you haven't yet done that, you still have a few days to use theaccount matching wizard.
From the moment we make the switch on the 13th, you should use your 'Support' credentials to access the BMC Communities. Your old 'Communities' credentials will no longer be valid.
If you have questions please have a look at our FAQ for this topic. If that doesn't answer your questions and you need help please contact Customer Care ( by phone or email firstname.lastname@example.org )