Earlier today, a couple of us met online.
It a pleasure to spend time together, with transparent/authentic conversations (Ask Me Anything style), talking about current stories, and thinking about futures.
- Calvin Omari, on his Android phone, from Kenya
- Gordon McKeown, from UK
- Jon Hall, from his phone (in a cab in Basel, Swizerland)
- Fred Breton, on his tablet, from France
- and Anirban Dutta, from Pune, India
- plus myself, Matt Laurenceau, from France
Conversation included a lot of social talks, and also pragmatic feedback about interactions with other users
- "Once thing that I like is response, I really get an overwhelming response. Most issues have been sorted, it's a 90%"
- "I have not yet used Beta Programs, I plan to in the future"
- "Since I have Remedy ITSM, ADDM and BBPM (aka TrueSight Operations Mgmt), I will definitely look at Smartflows"
- "Yes, Yes, Yes, Yes, Yes" <= answer to the "Do you use mobile apps to interact with Communities users?" question. Great to hear such enthusiastic answer, showing value that these apps provide to him
- Could I use Google Authentication on BMC Communities? <= answer was that we cannot change authentication. Since Calvin currently uses login/password, using Google (or Facebook) would actually create another account, so he would have 2 identities on Communities (and all the posts, points and badges he got in the past would be tied to the first account). See more right here.
- "The sub-saharan region is not yet very active, no Local User Group meetup yet." (and Anirban shared tips to make that happen, see below)
Calvin also mentioned great users like Wallace Roets
- "Implementation project are great, because you get to see people implementing, and using the product"
- "There are things you get from that that you cannot get from a Local User Group"
- "It'd be great to have single sign on between Communities, Support, Docs and other sites" (you can vote up this idea)
Gordon mentioned great users, like Anthony Bryce
- Local User Groups can actually happen, see what Kunal Sonawala did in Pune last week: this blog post eventually fostered a meetup (in Vyom Labs offices) for 40+ users, from Tata, Cognizant, Wipro, Atos and more! Such meetup
Anirban mentioned many great people from India User Group
The full 60 minutes session includes many other tips (Inbox, @mentioning, Communities mobile app, etc.), here is the full vid:
Tomorrow, the APAC and Americas session will happen.
Should you be willing to join (as Guest, or following "live" the streamed video), engage on this document, or on the APAC or Americans Hangouts directly.