The WWRUG is doing terrific this year, growing again over the past years.
On Thursday morning, it's Award time!
Who was the Top Customer this past 12-month?
Well, he made 3600 points over the past year, mostly in AR System community, but contributes in many areas.
His community engagement has been terrific for years. Recently,
That's of course ... LJ LongWing!
Look at him on this vid.
The individual I'd like to recognize based on his community engagement has been a trainer for years. He used to work for BMC (and even Remedy BTW), and joined Effect Tech some years ago.
He's a recognized trainer.
He engages in many ways, asking questions, answering questions from others, ans also proactively enabling the community. For example, he blog posted in SLM (see right here), and had 2300 views!
Ohh, and he's the proud owner of a Telsa.
This is ... Sydney Dent!
For the BMC side of the community, I'd like to recognize a team. Earlier this week, Christophe Bodin explained to the wwrug growd transformation that the full BMC Support team was doing, increasing it's efficiency and Experience for Customers. By shifting left and always trying to fix the root cause, his team definitely has a huge impact on Customer Satisfaction.
One of the key aspect of this strategy is community engagement.
Mark Graham, AVP Customer Support, will be the one to receive the award, and share more about what Support does (and will do) for the Community.
Full PPT I used is right here.