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Guest post from Paul Zinn


Moving our technical documentation from PDFs to the wiki is exciting both for BMC and our customers.


But we recognize that this move on its own is not enough. We also need to provide more BSM and solution documentation and make it easy for you to navigate to reach the topics you need. This message is an opportunity to help us with the last part.


I am conducting an online exercise to learn how our customers mentally group the information we provide.

It takes about 20 minutes, and you can perform it at the time and place of your choosing.


I'm looking for program managers, architects, and others who have exposure to a wide range of IT projects or BMC products as opposed to someone who is an expert in just one product.


If you fit this profile and can spare 20 minutes, please contact me at by Wednesday, February 1st. Thanks!