search bmc.com
Search

1 2 3 Previous Next

BMC Social

230 Posts
Share: |


Late January, we proposed a public survey to gather your feedback about your Experience on BMC Communities.

Many of you responded, thanks!

 

It was up for 1 week.

We're excited to share results today, and early actions in place to better adapt BMC Communities to your needs!

SurveyResults_RC1.pngInfographic: 90% happy with Experience on BMC Communities

 

Survey Details

Users who responded on the Survey

We were very happily surprised with how quickly many of you jumped on the survey. In 1 week, we already had 800+ responses.

 

From a geo point of view, Americas win with 50%, then EMEA, and then APAC.

I can see here a good contest in the next survey, I know many users who would want their countries/region to grow .

 

Goals when using BMC Communities

"Learning with/from others" is definitely the main goal when using BMC Communities. To be more specific, it includes both proactive and reactive actions, here are Top 3 responses:

  1. Leveraging Experience from others
  2. Learning Best Practices
  3. Finding Answers on specific questions

Item 1 and 2 are definitely proactive (learning things), while item 3 is about getting help on a specific topic

 

Satisfaction with your Experience

Let's celebrate! 90% of the users on the survey said they "accomplished the reason/purpose".

Thanks to interactions/content coming from many companies/teams/users, the whole Community win!

 

Improving even further

When we looked at key gaps IDed by the 10% who were not satisfied, and also to your ideas for the future, the Top 3 requests we received are:

  1. More Content (even more actionable resources to make you succeed)
  2. More People/Experts (more people to learn from, more Subject Matter Experts sharing their experience)
  3. Easier Navigation

 

Changes on BMC Communities

There are many actions taken by various teams to deliver on your needs.

 

More content+people+experts are greatly related, and various Programs are shaping up to address these. We'll share more as things evolve (mid-term, aka in the next months).

 

In the very short-term (aka next weeks), we want to address low-hanging fruits, and easier navigation is key:

  • We want to simplify access to each community.
    • We'll archive (aka "move and make read-only") communities without enough traffic, so that you all can get more actionable interactions in thriving communities
    • We'll move/merge communities as needed so that you don't have to navigate many sub-communities and follow each of them (key Subject Matter Experts will be part of this project)
  • We are working on improving findability, with ways to bubble-up top content when you search

To enable more people/experts to interact, we'll also improve mobile apps

 

Thank you for such feedback, your individual successes help collaborative successes!

If we don't F2F in the meantime, a lot more details will be shared during BMC Engage

Share: |


We ended 2014 with wishes from BMC Bear.

Bear_Engage2015.png

Bear is fully ready for Engage 2015. Mmmhh, any idea where this shirt comes from?

 

Earlier this month, users from APAC, EMEA, and Americas met online and shared their experiences with BMC Communities, began to brainstorm about futures. We talked about Products, and interaction with others on various communities.

 

5continents.png

Users from 5 continents interacting (in 3 sessions to manage timezones)

 

Let's make things bigger!

We want to go further and collect more experiences and thoughts from you all. It will help us to improve BMC Communities (User Interface, Content, Programs...) to better serve your needs in 2015 and later.

 

An announcement was posted yesterday about a survey.

In case you've missed it, let's make sure you all take 5 minutes to take this survey.

 

In September, we'll face to face in Vegas for Engage Event (see agenda, pre-registration, and call for paper)

And we'll sure see selfies with users from 5 continents again!

Share: |


We had conversations with experienced users, covering Florida-to-California timezones.

 

You'll be familiar with many of the guests we had. In the order of appearance,

Hangout_Doug.png

Sharing tips, and proposing future capabilities

 

Topics we covered included: access to the right community (from web, mobile), interactions tips, Local User Groups, Beta Programs and more!

 

Interaction Use Cases

Users often think about a community as a "forum", to share issues in discussions, and hope to get answers.

As Brad McClave stressed, a community goes way further, with best practices shared by SMEs, and ideas posted/voted by community members to improve the Product (not even mentioning blogs that are shared periodically to send heads-up about a news, or propose a valuable topic to interact on.

Cris Coffey (Product Manager of Track-It!) went all the way to displaying Communities content directly in the UI of Track-It!, giving easy ways for users of the product to benefit and engage.

Quoting LJ, "For communities, I'm actually really satisfied with it, interaction is good"

 

Local User Groups

Brad lives in the New York area, and would be more than willing to participate to meetups in his geo (he enjoyed a meetup in Boston some time ago)

Doug is ready to meet many others in his geo!

LJ would be excited to join meetups in the Denver area ("huge Remedy Market" according to him)

Jason would love to have meetups in the San Diego area.

 

Advisory Boards and Beta Programs

Brad enjoys his interaction in the Beta Program (learning/interacting on features that will soon appear), and also the Advisory Board (interactions about strategic/tactical forward looking views)

LJ and Jason have been hanging out with May Bakken a lot, and sure are involved in such convos.

All these programs happen in BMC Customer Programs, go check out this community (and engage there) if you've never enjoyed Beta Programs or Advisory Boards.

 

 

Communities simplification

We've talked about taxonomy (sub-communities) simplification, making engagement and notifications far easier for everybody.

Simplifications happened recently in the Discovery (ADDM) community (see here).

Peter Adams is already designing a simplified BMC Remedy community, allowing users to learn far more from/with each others. Details will be communicated as things progress.

 

Mobile Apps

Whether we are using regular phones, tablets or "phablets", we all interact a lot from these mobile devices.

We provide apps for them. (see details here)

  • The iOS app is pretty complete
  • The Android app is a bit more limited, but admins will apply some magic so that the Experience on Android is as compelling as on iOS in March or so.
  • For other mobile OSes/mobile, you can use mobile-friendly view.

Ohh, Jason enjoyed the way he can see "all the latest posts on mobile app". The demo of "searching BMC Atrium CMDB from the mobile app" pleased him very well, it does exactly what he was looking for.

Censorship

Jason is very happy with the way Moderation happens, without censorship.

He is actually part of the world-wide Moderators, with other engaged Customers, Partners and BMCers.

 

Single Sign On

Jason and LJ enjoy "Remember Me" feature on BMC Communities, it enables them to engage quickly (like they do on Google, Linkedin and other platforms).

The current experience on Support and Docs sites seems to be logs them out more often.

Friends like Alan Shaw (BMC) and Miles Escow are helping us improving the SSO experience. We'll sure share news as things progress.

 

 

Should you want to see live interactions, here is the 90min recording! You'll hear all the details, including great actions taken by Thom Bailey, Warren Cook.

 

And to hear feedback from friends in EMEA and APAC, go right here.

Share: |


Following the EMEA hangout yesterday, we just concluded the India+Aussie CMAD hangout with eager participants this side of the world.

 

On the hangout

 

Just to give you a perspective of timezones.

Australia

hangouts participants.pngCarey Walker from Melbourne on his iPhone

Paul Robins from Bendigo, Aus

India

Adil Kareem on his Android tablet from Bangalore

Jayesh Panchal

Ganesh Gore

Abhishek Rai

Kunal Sonawala

and me Anirban Dutta... from Pune

France (APAC??!!)

Matt Laurenceau up early!

 

What they say

 

Informal APAC discussion on broad topics around their work-life, Communities usage and expectations from the platform.

 

SpeakersUsageQuotes

profile-image-display.jspa?imageID=12013&size=350

Carey Walker

As an Architect ties BMC products BMC Atrium CMDB, Performance Management, Discovery (ADDM), Atrium Orchestrator for Australia's largest networking project. Also the owner of the Australia User Group

"Communities is a public knowledge base of BMC products".

"How great some of those posts are to really good knowledge articles".

0ba6029.jpg

Paul Robins

ABMC Control-M administrator and over 20 years of experience in the Control & Workload Automation [ARCHIVED] industry."previously it was a bit like being a magician, you never give away your secrets but now we're more and more sharing stuff with our users on Communities".

photo.jpg

Adil Kareem

ABMC Control-M geek a Scheduling expert and a 'BMC Communities fan'."Communities has helped me and a lot of BMC Control-M end users like me".

photo.jpg

Jayesh Panchal

Finds Communities a great source for learning in the BMC Atrium technologies in his role as a Remedy & CMDB developers."I started using BMC Communities by directly replying to end-user questions".

photo.jpg

Abhishek Rai

Listens to real users of BMC Cloud Lifecycle Mgmt, spots trends and designs his content for his widely valued Pulse knowledge sharing initiative."You need not be shy, all folks are your friends"

profile-image-display.jspa?imageID=8322&size=350

Ganesh Gore

Super charged user in the BMC Remedy AR System community"While working on Customer end you can refer variations of configurations and solitions of BMC's product implementation... also defects & workarounds, hosted on Communities."

profile-image-display.jspa?imageID=14500&size=350

Kunal Sonawala

Marketer at Vyomlabs and a key champion in the India User Group

"there could be instances where BMC Product users cannot just raise a Support ticket but need a service beyond that."

"we utilized crowdsourcing at a whole new level utilizing each and every aspect of BMC communities to deliver our Pune User Group".

467d2d60bb666e4bb5dd4dbf90837313_400x400.png

Matt Laurenceau

BMC Communities Ambassador & socbiz evangelistIn the true spirit of a Community Manager, "Thank you to all".

 

 

Wishlist

 

There were a couple of common items from the Desired-future list:

  1. One login for all BMC sites - support, community, docs was by far the most demanded.
    • For Communities though you could set your browser to Remember You so you don't have to login each time
  2. Carey Walker indicated he's happy to see the platform more stable now - the back of the Red-logged out error messages for e.g.
  3. Carey also mentioned that Simplifying Product communities is key to usage and encouraged us to keep doing the hpuse-keeping which, well does not go unnoticed

 

The full session is 60m to enjoy details

 

Later today, the Americas session is coming up! Make sure you engage on this document to reserve your slot.

We've only seen the numbers grow.

Share: |


Earlier today, a couple of us met online.

hangout_Calvin2.pngJoining from Kenya, UK, France and India (and more)

 

It a pleasure to spend time together, with transparent/authentic conversations (Ask Me Anything style), talking about current stories, and thinking about futures.

 

Participants included:

 

Conversation included a lot of social talks, and also pragmatic feedback about interactions with other users

 

Calvin:

  • "Once thing that I like is response, I really get an overwhelming response. Most issues have been sorted, it's a 90%"
  • "I have not yet used Beta Programs, I plan to in the future"
  • "Since I have Remedy ITSM, ADDM and BBPM (aka BMC TrueSight), I will definitely look at BMC Service Resolution Smartflow"
  • "Yes, Yes, Yes, Yes, Yes" <= answer to the "Do you use mobile apps to interact with Communities users?" question. Great to hear such enthusiastic answer, showing value that these apps provide to him
  • Could I use Google Authentication on BMC Communities? <= answer was that we cannot change authentication. Since Calvin currently uses login/password, using Google (or Facebook) would actually create another account, so he would have 2 identities on Communities (and all the posts, points and badges he got in the past would be tied to the first account). See more right here.
  • "The sub-saharan region is not yet very active, no Local User Group meetup yet." (and Anirban shared tips to make that happen, see below)

Calvin also mentioned great users like Wallace Roets

 

Gordon:

  • "Implementation project are great, because you get to see people implementing, and using the product"
  • "There are things you get from that that you cannot get from a Local User Group"
  • "It'd be great to have single sign on between Communities, Support, Docs and other sites" (you can vote up this idea)

Gordon mentioned great users, like Anthony Bryce

 

Anirban:

  • Local User Groups can actually happen, see what Kunal Sonawala did in Pune last week: this blog post eventually fostered a meetup (in Vyom Labs offices) for 40+ users, from Tata, Cognizant, Wipro, Atos and more! Such meetup

Anirban mentioned many great people from India User Group

 

The full 60 minutes session includes many other tips (Inbox, @mentioning, Communities mobile app, etc.), here is the full vid:

 

Tomorrow, the APAC and Americas session will happen.

Should you be willing to join (as Guest, or following "live" the streamed video), engage on this document, or on the APAC or Americans Hangouts directly.

Share: |


Last October, I spent four days in Orlando talking to many IT professionals that stopped by the BMC Social Media Hub at our Engage User Conference. We were giving away prizes to the attendees who tweeted photos of themselves wearing BMC sunglasses. The interest in our fun contest didn't surprise me, but the number of people who told us that they haven't used their Twitter account in a long time was unexpected. Watching people try to remember their Twitter password, load the app on their phone and/or send a tweet was a common occurrence at the Social Media Hub. Twitter.png

 

In my opinion, Twitter is the easiest social media channel to use and, unlike other channels, it lends itself to the merging of your personal and professional lives. Some people are intimidated (or irritated) by the constant stream of tweets, but once you learn a few Twitter tricks, it becomes a manageable and useful tool. Here are five suggestions to help you start using Twitter again.

 

1)  Load the Twitter app on your phone. Having Twitter at your fingertips is one of the easiest ways to use it regularly. Check it in the morning to see the news that's trending, scroll through your Twitter feed when waiting in line to pick up your lunch and check out the hashtags being used while watching your favorite TV show. Once you start using Twitter daily, it becomes more interesting and valuable. I've learned about important breaking news stories on Twitter, long before they appeared on Google News.


2)  Watch what's being talked about on Twitter. Instead of trying to figure out what to tweet about, spend some time reading your Twitter feed and see what other people are saying. Observing is a great way to learn about popular topics, see what's trending in your network and understand what makes an interesting tweet. Once you see something you want to talk about, retweet it or tweet a reply to the sender. The real time nature of Twitter makes it an easy place to jump in, connect and converse.

 

3) Favorite tweets. See the star under every tweet? That's how you favorite a tweet and it's a helpful tool. Use it to mark a tweet you'd like to come back to later, especially those with links to something you want to read. Your starred tweets are saved under "Favorites" in your Twitter profile and you can come back to them at any time. When you favorite a tweet, the sender sees this and it's a good way to acknowledge you read it and build connections on Twitter.

 

4) Be yourself. Twitter is sometimes called the never-ending cocktail party. The people at the Twitter party are your co-workers, family, friends, celebrities, athletes, politicians, customers and industry experts. Don't try to talk to everyone at the party or feel like you have to listen to every conversation. Choose who you interact with, be your smart, witty self, and have a good time. You'll end up "meeting" people you would never run into in your daily life and that's a great thing.

 

5) Use Buffer. Hands down, my favorite free social media tool is Buffer. Find it at bufferapp.com, connect it with your Twitter account and load the app on your phone. Buffer allows you to schedule up to ten tweets at a time for publishing on the days and times you select. As you find interesting articles online that you'd like to share, schedule them in Buffer. Have some cool photos on your phone that your followers might like? Don't tweet them all at once, but spread them out over a few days. Buffer is a fantastic way to be on Twitter all of the time without being on Twitter all of the time.

 

Once you start integrating Twitter into your day, it becomes a valuable way to stay informed and connected. There's a fascinating worldwide party going on out there and you don't want to miss it!

 

Have Twitter tips you would like to share? Please comment below. Follow me @alisonmunn for more social media tips and industry conversation.

Share: |


Wishing you all very happy holidays!

Thank you for an awesome year.

 

The happy Engage 2014 attendees are familiar with the BMC Bear.

See video we received from one (great) Community member:

 

Community-contributed Bear wishes

 

Now a Holiday quiz:

  1. What's the background music?
  2. What gifts do you think the Bear deserves?
  3. Who's speaking? (hint: listen to the accent ... definitely not French)
  4. BONUS: If you have a BMC Bear at home, what's his/her name?
Share: |


On Saturday, November 8th, 2014, BMC sites across the globe will participate in a first-of-its-kind "Global Run".

 

Each BMC site is conducting a charity run of 3K, 5K, or 10K. For every BMC employee that runs – BMC India CSR will contribute $10 towards the infrastructure development for Jagruti School for blind girls in Pune, which is promoted by the National Federation Of the Blind Maharashtra (NFBM).

 

Their Appeal reads:

This pioneering school project aims at serving the deserving visually challenged girls belonging to rural areas. We also have to our credit a Braille book production center in Pune, a Braille transcription unit at Mumbai and a vocational training center at Nasik and Aurangabad. Moreover, we also have a scholarship scheme which provides financial assistance to deserving students

BMC Global Run video

 

 

 

From across the world

Some of our site champions conducting this global program:

Eric Blum - Paris

Fabio Leotta - Milan

Andy McCall - London

Steve Wong - Canada

Chetan Adiverekar - Lexington

Robert Mohn -  McLEan

Hema Mohan - San Jose

... and more

Contact the site champion for your site to register for the run. Comment right here on the blogpost to know more.

Employees' friends & family are welcome too!



All you need to do is to come RUN with us...

Share: |


I've just spend an awesome week during BMC Engage 2014 in Orlando, FL.

 

The main reasons are definitely people I enjoyed to interact with.

SolutionShowcase.png

Can you tell who is enjoying food and good conversation at Social Hub? (add comment with proposals)

 

We've talked about many things, including work

The vast majority or people I interacted with already had an account on BMC Communities, and most were enjoying it a lot.

 

The most important feedback I've received was the need for a mobile App.

BREAKING NEWS: we have an app, that allows:

  • viewing posts
  • interacting with your inbox
  • replying on discussions
  • making comments on blogs and documents
  • posting discussions

 

Where to get it?

To find it, use App Store (or Google Play if you're on Android), and search "Jive".

Jive_app_new.pngMost of you will be able to use the full-featured "Jive Mobile" app.

This app allows all the above features, plus additional one's:

Using rich text (bullets, bold, paragraphs, pictures...) while engaging on a discussion

Creating a blog post (yes, rich text again)

Editing a document.

This app also curates for you important places (communities/groups), people and Streams.

Ohh, and this app looks terrific on a tablet.

 

 

Depending on the exact mobile OS version number you use, the "Jive Mobile" app may not be compatible.

Jive_app_old.pngNo worry, you'll be able to use "Jive Mobile Classic" app.

 

App is actually called "SBS Mobile Classic" on Android Play Store.

That's what i currently run on my Android phone, and it works great! (and I use full-featured "Jive Mobile" app on my iPad2)

 

 

How to use it?

Once you've downloaded the app and launched it,

  1. tell it to go on communities.bmc.com,
  2. use your username (look at the URL of your profile, it's communities.bmc.com/people/matt for me, so I'm matt)
  3. type your password, connect and enjoy !!!  I mean, "engage"

 

Add comments here if you have questions to best enjoy these apps.

Share: |


Since we've launched the new design, and the new logo, we've seen many comments.

Thanks for sharing your thougths!

 

Let's take time to explain concepts behind the new visual identity for the company.

At the heart of it is Helix, the company’s new brand mark. Helix together with the lowercase letters “bmc” forms the new logo.

Twitter_avatar.png

“Helix is a combination of several concepts and, together, they represent the new face of BMC,” said Naomi Miller, AVP of Corporate Marketing.

 

The overall shape recalls the double-helix pattern of DNA. “No matter what business they’re in, companies can only succeed today by being digital enterprises,” said Saar Shwartz AVP of Marketing. “BMC is the DNA of the digital transformation, and Helix represents that message.”

 

Helix also includes a double arrowhead. “Our old logo also included two arrows, but one of them was pointing backward,” noted Paul Appleby, SVP of Worldwide Sales and Marketing. “We are a company that is about the future and we are moving ahead rapidly. The new design conveys that forward momentum.”

 

Lastly, Helix is similar to a stylized ‘B,’ the first letter in BMC Software’s name.

HelixHomePage.jpg

 

“You may notice that the word ‘Software’ is no longer a part of the logo,” added Miller. “The new logo gives us a more contemporary look, but the official company name is still BMC Software, Inc.”

 

We'll interact more with you during BMC Engage, focusing on what these transformations from BMC mean to you, from a Product strategy and execution standpoint.

Share: |


BMC_Unveil.jpg

 

Many of you, like Paul Nicolaides, have noticed the changes today.

Paul_NewBMC.png

 

3 steps to learn more about this evolution, and how you'll benefit from it:

  1. You can learn more right now on our Corporate site. (the video is a great summary)
  2. On this very blog post, make comments, ask questions.
  3. And we'll sure go more in-depth when meeting you in person during BMC Engage Event next week!
Share: |


Oct7_Evolution.jpg

More news will happen on October 7th, and for sure during BMC Engage!

Share: |


In the past years and months, a lot of things have been done to improve your experience with documentation on the Products you're using:

  • Team went from static PDF to very flexible (and searchable) wiki format, far easier to update too
  • Docs pages have been made public so that you do not need to be logged in to view them (of course, you need to be logged it to rate, comment or any advanced capability of the site
  • And more!

file0001753870929.jpg

Product Documentations: now one click away

 

Now Kimberly Grim, Angela Whitney and team (thanks especially to Roger Hirsch for his engagement) are willing to go to the next level.

We need feedback for more users (Customers, Partners, BMC Employees) to make progress.

 

Can you please take 1 minute or so and fill this survey?

Share: |


To prepare for Summer, we want to makes things easier, faster and more collaborative on BMC Communities.

We'll address web interface and apps on mobile devices too.

Summer.jpg

BMC Communities is getting ready for Summer fun

 

Items that will be improved include:

  • 1-click away capability to sent heads-up to somebody on a specific content (if you don't want to @mention in public)
  • Improved Experience on mobile, that will embed the previous heads-up capability, and more!
    • iOS app, both iPad and iPhone
    • Preparing the soon-to-come Android app
  • More seamless File Management: not only leveraging files attached to discussions, but also creating files

And many minor fixes!

 

Full details will be shared just after the maintenance.

 

We'll have an outage while the sun is over the Pacific Ocean:

  • It will begin on Thursday 6pm PDT (aka Friday 11am in Sydney, 6:30am in Mumbai, 3am in Paris)
  • The maintenance will last between 6 and 9 hours, depending on how much software sun screen lotion we'll use

 

We'll keep you updated on our Twitter handle.

mark fries

The New BMC.com

Posted by mark fries Jun 20, 2014
Share: |


Today BMC launched a new version of our flagship site - BMC.com. Over the course of the last year we have been talking to customers, meeting internally, and consulting with experts to craft a great experience for our users. The vision for the new BMC.com is based on 5 core principles:

  1. Ensure BMC.com is intuitive and radically simple
  2. Make community an essential part of the experience
  3. Create a site that works seamlessly across all platforms and devices
  4. Evaluate all content to ensure it is helpful, easy to find and access, and adds real value for visitors
  5. Make it easy to contact BMC

Here are some of the areas we focused on...


Mobile-friendly responsive design

Back in 2009, the last time BMC.com went through a major overhaul, designing a web site was relatively simple. If a site looked good in Internet Explorer on a 1024x768 monitor, it was assured that a vast majority of traffic would receive the intended experience. Today, things are different. The mobile consumer, and I count myself among them, has revolutionized the way web sites are designed and built. We are likely to start a task on one device and finish it on another. We do our surfing on our tablets at night while the TV is on. We expect to find the same information on our phones that we can find when we are sitting in front of our computers. Most importantly, we expect the same quality experience no matter how we choose to access it.

The new BMC.com features a single, responsive design that serves up identical information across all devices and dynamically flows that content into the available space. The best way play with this feature to go to one of the new pages on your desktop or laptop and drag the edge of your browser window to make the it narrower or wider. To really experience it, visit BMC.com on a phone or tablet.

 

Findability

One of the biggest complaints we heard about the old BMC.com was that it was hard to find information. For this reason we have chosen to simplify the overall global navigation. "Products" and "Solutions and Services" is now "Products" and "Services." Inside each of those menus are items tailored to how our users see the world. There are options to navigate by product, functional responsibility, or business objective. We have also made a concerted effort to make information findable off-site as well. We know that today's users are turning to google to find everything. We want to make sure that if someone is searching for something BMC can help with, we can be found.

blog2.png

 

Content

Leading up to the redesign, we talked to many users. We learned that, when researching an IT solution, IT buyers:

  • Commonly have specific product in mind, or a specific functional need
  • Prefer product/solution features to benefit statements
  • Find the data sheet to be a highly valued content asset

All pages in the new responsive templates have been completely rewritten with these insights in mind. Our hope is that visitors find what they are looking for as quickly as possible and that this information will help them make great decisions for their organization.

blog3b.png


Moving forward

A corporate website is a company's storefront to the world and it serves many functions: support center, recruitment tool, PR hub, training & education, etc. For this initial release, we have focused on the product information - connecting visitors to the content they need to make the best decision possible. Our roadmap also includes the functions listed above and over the course of the next year, all pages on BMC.com will be reimagined with the same focus on user objectives and customer understanding.

What are you waiting for? Go check out the new BMC.com. I encourage you to leave comments below and let us know what you think.

Filter Blog

By date:
By tag: