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Using Communities

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If you haven't heard already, BMC Communities is getting a makeover in the next weeks.

This is a follow-up to share some details on how to find resources and conversations relevant for you in the new BMC Community.

In the next paragraphs, we'll describe the new navigation on BMC Community (illustrated by Use Cases), and then connect the dots by describing where resources are stored and appear.

 

Navigation and Use Cases

Let's have a look at the main Use Cases/experiences provided in the new BMC Community.

 

The navigation was designed to quickly give access to the most important Use Cases:

Global navigation: quick access to main landing pages

 

We simplified navigation (only a few menu items, no drop-down), the body of the page will become a lot more personalized to make your journey even more productive.

 

Home page

The home page is a good start, each day on BMC Community (note: most of you will begin with notifications with the top-right bell).

Homepage experience for logged in members

 

This initial page is very far from static: it's personalized for each Member, actionable for you:

  • A feed of live content:
    • Your feed on the Community, so that you catchup with latest updates: topics you follow, or content you interacted on
    • The global Community feed, great way to discover what else happens on the Community
  • List of all the Products/Topics you follow, so that you can deep-dive about it (more details below)
  • List of All the groups you are a member of, so that focused interaction is one click away

Visitors can't have a personalized experience, so they will be presented with quick access to top products.

Products

Products, the first menu item in the top navigation, is a great place to finds products that you already use, or want to know more about.

 

Once you select a product topic, it is very easy to engage on various resources with a tabbed view.

Easily explore and engage on all relevant content associated with each product

 

The tabbed view will give access to

  • Recently Active content, (sorted by last active)
  • New Posts, a feed on all interactions, sorted by creation date)
  • Filtered view by content type:  knowledge articles, blogs, documents, events and ideas.

 

In a nutshell, each Product page will give a great way to see all resources for this context.

You might be wondering why we are using the word 'topic'. A topic helps to display resources that share the same context. Think of it as a 'tag' that you can associate with your content. All products (Remedy ITSM, Control-M...) are topics, and you will see other topics like 'Customer Success', 'Job and Careers', 'Off Topic' (ironic, isn't it? ) and more. You'll see on next section that this new datamodel gives us advanced flexibility.

Groups

Groups are where interactions happen with your peers, on specific focus areas. You'll find groups with various permissions and goals:

 

Public groups include:

  • Regional user groups
  • Developer community
  • Sentry Software
  • and more...

Private groups include:

  • Partner groups
  • Beta programs
  • and more....

Secret groups include:

  • Early access
  • Customer Advisory Boards
  • and more...

 

To browse all groups, be able to join them and interact on each, we propose:

  • featured groups,
  • search capability,
  • an option to view only the groups which you are a member of.

all groups page.png

Groups listing page

 

 

Partners

Partners are very important for our ecosystem.

 

The Partners menu will enable:

  • any Member to learn more about existing partners all over the world
  • new partners to become familiar with Partners Programs, be onboarded and getting access to many private resources (in groups as you can guess, that will appear in-context)

 

Existing partners can join partner-only groups to explore and discuss sensitive topics with BMC partner team.

 

Help

Need answers on how to use the new BMC Community, or have a suggestion to improve your community experience? This is the place to go to!

 

The Help is only for meta information about the community.

All the technical questions about products should be posted in respective product topics.

You'll notice that Help menu points to BMC Community (treated as a Topic, like any BMC product -- isn't BMC Community a product that you often use and enjoy

 

Content, Topics and Groups

Many Community Members are engineers, and like to understand details like storage and taxonomy and relationships.

 

Things will be very flexible with the new BMC Community, a discussion will be able to be associated to several topics. A great benefit is that this question will appear on all the topics that have been associated to the question, increasing the chances that people experienced with any of this product can weigh in.

 

Screenshot 2020-10-30 at 23.08.39.png

Question associated with 3 products (topics)

 

 

Same applies for other content types, for example an Event. Again, this webinar would appear on all the topics associated, giving more context, and increasing the chances to touch people who care

Screenshot 2020-10-30 at 23.15.42.png

Webinar associated with 2 topics

 

Last but not least, let's talk about groups.

What if a content was posted within a group? If a question is asked on India User Group, and associated to 2 product topics, it will then appear on 3 pages:

  • this User Group,
  • each topic

 

Conclusion: don't worry about exact storage location of each content, it's on the Community, and is displayed where it make sense

Next Steps

Should have questions about this blog post, comment below.

If you haven't seen initial post about Community transformation, see key changes here

 

We will publish more details on other key features and functionalities in the coming days, so you will be comfortable exploring the new BMC Community from day 1.

We currently plan to post about Profile, Notifications and Privacy. Sounds good?

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For the past year, we’ve been designing a new Community experience. It’s crafted from the input you’ve provided through years of surveys,  collaborating with community experts, and conversations with key  champions  (Customers, Partners,  BMCers). 

 

 

First, don't worry: you’ll continue to find all the resources you’ve enjoyed,  with similar features and programs (Q&A, Blogs, Events, Knowledge Articles, Ideas, Beta Programs).

We're also switching to a more modern experience, with personalized pages, improved search, and enhanced features for Ideas & Events.

 

Improvement Highlights

Personalized pages

Members in the Community  will enjoy a more  compelling  and actionable  experience.  Take a look at our new home page as an example.

  • The current Home page (left screenshot) is the same for visitors and Members, and is quite crowded with content  from the full portfolio of products.
  • For a visitor to the new home page (middle screenshot), we give clear access  to the biggest communities  so that the vast majority of guests can focus on what they care about, beginning with a specific product.
  • As a Member  (right screenshot), the home page is personalized, with feeds on what you actually care about, quick access to the products and topics you follow, and the groups you’re a member of.

visitor.png Member.png

Home Page: click on each image to maximize

 

Ideas improvements

For ideation, we've simplified the workflow and clarified expectations.

This authentic approach will help with transparency and efficiency of the ideation process.

idea.png

Ideas: simple 3-step workflow

 

We know that searching efficiently is very important (don't we all spend hours each week searching thru emails? ). The new search engine is using Machine Learning, helping to improve relevancy of search over time. We've also improved search in other ways:

  • When you search from a specific Product community, search will by default only search for content related to this product
  • You'll have intuitive ways to filter your search by Type, Product and Date (and of course usual search tricks like word1 OR "word2 and word3")
  • In the result list, key details will appear for each item, giving more context: products it relates to, number of RSVPs on an event, points and avatar for a Member, etc.

 

Screenshot 2020-10-23 at 10.24.25.png

Easy search filter: by Type, Product and Date

 

Events on steroids

To make it easier for you to see webinars that are relevant for you, we've extended the Event capability to provide various ways to spot events that you should participate in.

Screenshot 2020-10-23 at 10.59.53.pngEvents_trending.png

Full calendar of scheduled events, and ways to filter by Trending Event

 

 

You'll see improvements and small changes for other features too, and we will focus on them in the next 2 weeks.

Any feedback already? Please comment below!

What's next?

We're not done with this post:

  1. Between now and Nov 6th,  we'll post more details about the new platform so that you can get prepared. Please give us your feedback along the way.
  2. After Nov 9th, the conversation continues: we're at the start of a new journey, with you - we'll capture your feedback, and take actions to make the Community even better for us all.

 

We are thrilled to  be  delivering a 21st-century Community platform that  levels up our game,  and hope you enjoy it too.

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Start the 5 minute survey

 

Why should you take this survey?

The community experience that you enjoy today is a result of continuous improvements over the past years, based on the feedback from our members. This survey's result will be the key factor deciding our action plans for next six months, and more. With the March 2020 survey results, in the last six months we worked on improvements for some of the highlighted issues with the help of our community champions. Key updates are as follows.

 

idea-bulb.png

 

Changes in Ideation program

This was one of the biggest asks from last survey, and we are happy to share that ideation program is getting more traction with Product Management (program recently adopted by all Mainframe products), and will be revamped with a much simpler and transparent experience for our members. To acknowledge all the support they gave, we have shared some early highlights with our champion members; and we will publicly announce all the changes soon. You will be able to experience the changes by mid-November this year.

 

mobile icon.png

 

One step closer to a better mobile experience

We already support mobile browsers, and we have made some decisions that put a native BMC Communities mobile app in the roadmap plans. We don't have an official ETA yet, but our tentative plan is to launch it in 2021!

 

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More questions getting answered

Many of you may not know this - our community champions are helping constantly to make sure that most, if not all the questions are getting a response each month. Thanks to their selfless support, we now have 95%+ of the questions getting a response (moving up from 85% in the past).

 

 

Still not convinced? Let's sweeten the deal! Complete the survey, come back here to post a public comment on how BMC Communities help you succeed; and we will gift you + 1000 points along with a profile badge for your support.

 

The survey ends Wednesday, 30th September.

Take it now!

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About BMC Communities Survey

BMC Communities is a platform to help you succeed with our products, and we want to ensure the experience we provide here is driving it. Every six months, the Communities Team runs a survey in an attempt to hear directly from you on what you love here, and what needs to be improved. Your comments are taken into account while designing the future of our programs, and the overall experience we provide.

 

Take the 5 minute survey now!

 

 

Why should I take this survey?

In the last six months, apart from the regular programs, we focused on your key asks from our September '19 survey. Here are some highlights:

 

Your feedback
Actions taken

Need improvements to the Ideation program

This was definitely the most important feedback we got from last survey, and we are currently working on improving the ideation program with key customer champions, as well as our product teams. Currently some UX changes are being rolled out one by one.

 

Product managers are on board with the new strategies around functional changes, and you can expect considerable improvements in the coming months.

Need a mobile app for BMC Communities

In an attempt to provide you with a proper mobile experience, we beta tested a flavour of mobile app with some of you, and collected the feedback. It definitely helped mitigate the constant need to login while using a mobile browser; and we are now confident about a future that is mobile!

 

We are currently evaluating the options to have a fully native mobile app, and you will be updated on the plans very soon.

Need answers to all questions asked in product communities

This has been our main focus since mid-2019, and we are happy to say that the number of questions that are left without any response has considerably decreased. This couldn't be done without the help of our Champions; so thank you folks for caring about Communities and fellow members!

 

Well, we also had a bit of fun as well! Remember the holiday game with Christmas lights and New Year fireworks? That was enjoyed by a lot of our members. With 400+ comments, the Happy Holidays blog post stands as the most commented content right now! Recently we also celebrated Valentine's Day, where we had members sharing love to their communities champions who always help them.

 

Take the survey, and grab more points!

To make this even more interesting, we are gifting +1000 points and a profile badge to all our members participating in the survey. All you need to do is take the survey, come back to this blog post and comment how BMC Communities help you succeed.

 

The survey ends Tuesday, 31st March.

Take it Now

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A day of love is here again with this new decade!

Our community is a pure example of a loyal bond that brings us all together as an extended family that truly cares about helping each member and growing together towards success. We're sincerely blessed to have all the love that's been showered by each one of you.

 

Have you noticed the valentine's day special makeover on Communities?

 

Valentine - Copy.png

 

On this special occasion, spread the love further by mentioning the people who’ve always stood up to help you and make you feel at home

                                        @mention your ally/mates in the comment below & let us know how they cheered you & made your day


To make it more delightful, everyone who comments on this post will receive 143 points, and the best memories shared will also get a chance to win 1000 points.

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The holiday season is almost here! We've accomplished so much in the last year together, all thanks to you for the incredible support & feedback you've given so far. We also got a fun game to celebrate & close the year 2019 with some digital gifts.

 

BMC Communities 2019 Rewind

 

In the last one year, we've added more & more to the list of product communities with the ability to comment on knowledge articles which helped many users utilize & improve the knowledge base. We've merged & revamped some of our communities for better overall ease of usage. We also tweaked & made the registration process on BMC Communities seamless to give the new users a finer onboarding experience. All thanks to all the great, engaging community members, the responsiveness to all the questions asked this year has been way better than compared to earlier.

 

So many changes & improvements are all made possible only because of the awe-inspiring community members!

 

May you have a spectacular New Year! And looking forward to continued success in 2020 together.

 

Holidays_19.jpg

Join the Happy Holidays Quest

 

Remember the snowy holiday-themed experience from last year's holidays? This time, we're bringing new & revamped ones (yes, we've more than 1 in-store ). Make sure to share what you've found in the comments below and stand a chance to win digital gifts. And you know what, we have these spread across different pages on BMC Communities every week. This contest is spread across whole 4 weeks (16 Dec - 12 Jan), so you've time to take part in this during the holiday season. Don't miss to find both the surprises we're bringing to gain more points

 

Rules of the game

 

  • Everyone who finds the Holiday Surprise and comments under this blog post will be awarded 100 points (once per each theme).
  • Weekly winners will be picked randomly and will be rewarded with a lot more points.
  • These winners will be announced and featured in this blog post every Monday in the duration of the game.
  • Come back & share both the surprises you've found (Screenshots/links).

 

Happy Exploring!

 

Meet the winners!

 

Week 01

Steve Gibbs

Primary photo

Angie Deetz

Primary photo

Sourabh Jhunjhunwala

Primary photo

Adil Kareem

Primary photo

Bhanu Prakash Badiginchala

Primary photo

Nabonita Roy Kambli

Primary photo

Aryan Anantwar

Primary photo

Thomas Hammer

Primary photo

Raghavendra Mudagallu

Primary photo

Ankit Tiwari

Week 02

Mohammad Al Taj

Primary photo

Ilyas Shaikh

Primary photo

Lisa Keeler

Jacquie Harrison

Primary photo

Nischitha Markand Rao

Primary photo

Jose Daniel Sosa Posadas

Pooja Bhadoria

Primary photo

Mohammed Gharaibeh

Primary photo

Sinisa Mikor

Week 03

Primary photo

Joel Bongard

Primary photo

Marek Ceizel

Mark Francome

Primary photo

Hitesh Jha

Primary photo

Sridhar Sadhasivam

Primary photo

Naveen Kumar C.J.

Primary photo

Greg Michael

Primary photo

Sinisa Mikor

Primary photo

Cristy Castano

Primary photo

Bob Anderson

Week 04

Primary photo

Meyananth Kuppusamy Chellamuthu

Primary photo

S. Abu Owais Bin Nasar

Primary photo

Pawel Lesniczak

Primary photo

Bhavani Anbuselvan

Primary photo

CHRISTIAN WEBER

Primary photo

Patrik Stanz

Primary photo

Robert Kern

Primary photo

Craig Bennett

Primary photo

John Weigand

Primary photo

Jeff Lockemy


Congratulations to all the winners! Thanks a ton for joining the contest & celebrating with the Community

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How it all started

 

Started as an Off Topic discussion, we wanted to have an informal fun game around member profiles. Many of our friends showed interest in that Highly memorable profiles? thread, which prompted us to go wide, and start Celebrating impactful Community Members!

 

The idea was to celebrate people who are contributing to our Communities and have created their own personal branding with excellent profiles.

 

The Winners

 

Initially we decided to pick top 5 profiles; but honestly with so many amazing people out here, we had a hard time picking winners. So we are going to pick 10 profiles that stood out, and here are them! (not in any particular order)

 

Ben.png

Ben Davies

Tamara.png

Tamara Ehmoser

Roland.png

Roland Pocek

mohammad rehman.png

Mohammad Rehman

rodrigo barcat.png

rodrigo barcat

Crystal.png

Crystal Crenshaw

Sidhdesh.png

Sidhdesh Punaskar

Marek Ceizel.png

Marek Ceizel

Criss Coffey.png

Cris Coffey

Karren Farrell.png

Karen Farrell

 

 

Congratulations to all our winners! It would be amazing if all our members took inspiration from these champions, and keep an updated & complete profile for themselves!

 

What happens next

All the top 10 winners will get +15000 points each, while the other nominees will receive +1000 added to their profiles.

 

Don't forget to check out their profiles, and if you have any other fun pictures with our champions, feel free to share with us in the comments below.

The fun doesn't end here; keep watching this space for more interesting challenges coming your way soon (remember the snowfall challenge from last year?).

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i post stuff regularly on BMC communities, often what i find is ideas are voted on but not added as they dont have enough votes, i also notice some people simply dont vote or even logon to communities, would it not be better to look at page view for discussion, if you look at my discussion areas, notice the page views on my discussions/ideas etc, this is where the pain is and what people want to see i think, notice how many views we get for BMC application Visibility manager, which i think does go the way the market is going, people really want to know about application monitoring rather than infrastructure monitoring,

 

i also notice probable root cause analysis has taken a big hit on page views, surly then page view is better to look at what people have an intrest in and what should be looked at? its certainly a pointer to what people want to see or have interest in.BMC Customer ProgramsTrueSight Operations Mgmt Matt Laurenceau, Seth Paskin

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What"s a Community? A set of people, with a shared goal.

 

Why is a Community so powerful?

Because  people know each other, and care about each other.

We'd like a pause and send kudos to many of you

 

Screen Shot 2019-10-18 at 14.35.21.png

No such profile: on BMC Communities, real people interact with real human beings

 

Context

Everything began with a very informal post, Highly memorable profiles? (yeah, a lot of us care about off topic items: we tend to stay cool and take it easy )

We were initially willing to give kudos & points to the Top 5.

 

But then many of you engaged, so we looked closer at how profiles evolved in the past months.

Surprise. We had a problem, a very good problem to have.

Many of you now have a very memorable profile!

 

So we had to adapt, and delayed this contest to make it more meaningful.

Jury was formed with Digital-minded people from Americas, EMEA and APAC.

 

And we looked at Community Members who have:

  • Engaged recently (sure, people increase value of the Community when they interact)
  • Compelling profiles, illustrated by:
    • custom avatar (yep, we don't want to see the default anonymous avatar)
    • Memorable Pictures, with you and/or your team, or things you like, or intriguing visuals, etc.
    • Other profile attributes: Job Title, Company, URL...

 

With such a big Community, with so many people in various countries & roles, interacting around various products and Use Cases, it was quite a task!

 

People we spotted

Many of you indeed, grouping on columns so that the list is not too big: (no specific sorting )

 

rodrigo barcat
Crystal Ashton
kedar zavar
Mohammad Rehman
Andreas Kunz
Paul Donder
Babar Shamsi
Marek Ceizel
Parag Ghanekar
Jerker Billberg
Ingrid Stone
Chris Troyer
John Wisdom
Lorraine Sanner

Wayne Staton

Ross Cochran

Feli Brachthaeuser

Karen Farrell

Juraj Bercik

Christoph Klapetke

Sebastien TANDEAU de MARSAC

Bhanu Prakash Badiginchala

Brice-Emmanuel Loiseaux

Holly Mullins

Ganesh Gore

ABHAY BHAGAT

Mark Francome
Adriano Gomes
Paul Robins
Robert Stinnett
Keyur Patel
Tully Krastins
Ilyas Shaikh
George Lau
Juan Pablo Ojeda
Markus Keller

Steve Gibbs

Philipp Ernicke

Fabrice Creton

Julien Devienne

Nicolas Roome

Vern Meyer

Jacque Donald

Romuald Bois

Cris Coffey

jacquie harrison

Stefano Omini

Martin Faulkner

Lorenzo Lissoni

Peter Davenport

Martin Penev

Tony Chung

Peter Lundqvist

Crystal Crenshaw

Tamara Ehmoser

Carl Wilson

Anne Brock

Mohammed Gharaibeh

Phillip Brockhaus

Gustavo del Gerbo

Gajanand Patil

Theo Fondse

Ankit Tiwari

Abhay Bagalkoti

Dieter Bertram

Petrus Johansson

Andrew Waters

Brian Morris

Hitesh Jha

Chris Hughes

Jean Louis Deshairs

Mark Lemar

Jan Sierens

Kerryn Wood

Ryan Nicosia

Sidhdesh Punaskar

Sanket Mhatre

Al O'Connor

Razeem Mohamed

Patrick Mischler

Reto Streit

Ash Hall

Stefan Hall

Ben Davies

Bill Robinson

Drew Trachy

Aryan Anantwar

Paul Seager-Smith

Gordon McKeown

Roland Pocek

S. Crawford

Meeta Lalwani

Greg Michael

Seth Paskin

Neena Ahirrao Guha

Kapil Dingore

LJ LongWing

Greinger Longbotton

Patrik Stanz

Katie Carty Tierney

Alvaro Paronuzzi

Nischitha Markand Rao

Deepa Bhat

Pascal Junker

 

 

Next Steps

If you're featured in the list, celebrate, you'll get extra points for being short-listed.

If you're not listed but believe you should be, just comment so that we check out your profile and engagement

In the next 2 weeks,

  • extra points will be given to Members of this list
  • If you still want to improve your profile, and run for extra contests (Halloween, Go Crazy, etc.), go ahead and do it, then add a comment
  • Vishnu Nair will declare the final winners
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What is BMC Communities Survey?

Well, BMC Communities is a platform for You, powered by You; and it is only fair that you get a voice in deciding its future by letting us know what you love here, and what you think needs to be improved. We run these surveys every six months, and your comments are taken into account for improving the Communities experience.

 

Take the 5 minute survey now!

 

Why should I take this survey?

Since our last survey, we have been working on many points/concerns you raised, and made significant improvements. Here are some highlights:

 

Your Feedback
Actions Taken

Need answers to all the questions asked in product communities

Until a few months back, in BMC Communities we had more than 100 questions ignored each month (which did not receive any answer). Things started changing a couple of months back; with around 50 more questions getting answered than the total number of questions asked! That means Community Members also worked on the backlogs. This turnaround was made possible with the help of our product champions!

Need more knowledge articles allowing comments

In the last six months, we have enabled comments for knowledge articles in many product communities including Client Management , TrueSight Server Automation , TrueSight Network Automation , TrueSight Orchestration , Cloud Lifecycle Mgmt and more.

 

See the full list here: FAQs on Public Knowledge Articles on Communities

Request for a simplified community structure

We have merged some of our communities to avoid silos, to keep up with our brand voice, and have a better experience for our members.

Better onboarding experience

Those who recently joined BMC Communities would have experienced a seamless registration process; and in addition to that, if you are auto-logged to Communities from any other BMC websites, there will be a pop-up to assist you with some basic action items! This popup will be tweaked according to your points level in our next release.

Recognizing the champions

Those amazing members who spend time to answer all the questions, and help grow the communities deserve some recognition! All the top members from our leaderboards are invited to join a 'champions only' area to get to know each other. We have also started spotlighting them one by one in our new 'Meet The Champions' blog posts, so the entire community gets to know them better.

 

...and much more!

 

Take the survey, and grab more points!

To make this even more interesting, we are gifting +1000 points and a profile badge to all our members participating in the survey. All you need to do is take the survey, come back to this blog post and comment how BMC Communities help you succeed.

 

The survey ends Monday, 30th September 2019.

Take it Now!

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We're ready to share analysis and take-aways of the March '19 survey.

As usual, it was a great processes to interact with you on things you love, like and dis-like on BMC Communities.

Screen Shot 2019-05-24 at 14.54.00.png

Visual credit: SuperOffice

Many successes

Quantity or quality? For this survey, we had both quantity and quality!

We had 11% more responses than the previous survey. Great growth in Control-M for example

With 669 responses, we're confident that the survey represents what the vast majority of Community Members want.

 

The level of satisfaction is also all-time high,

  • globally on BMC Communities
  • overall for features: login, post, search, etc.
  • overall for programs: KB Articles, Blogs, Betas, Ideas, etc.
  • for all product families

 

We're very happy about this feedback, but always want to learn from you about ways to improve, so we focused on the issues you pointed out.

 

 

 

 

Improvement Areas

 

Your feedbackActionsStatus & Next Steps
You wish to have more comments about ideas you postWe're working with several product teams (especially Product Management) so that they not only look at the top idea, but also comment on them even more (to be honest, many of them do already), so that you have feedback about how your idea resonates

While we continue to work internally, we also have a call to action for you all:

Please walk the talk, and comment on ideas from others.

The more you do that, the clearer the idea will be, and the more productive it will be for Product Managers to then have aha-moments and informed decisions.

 

For more, please engage on Ideas FAQ

You'd like to seamlessly comment on KB Articles, allowing quick crowdsourcingWe've now enabled comments on KB Articles from the vast majority of Products

You can go ahead and comment on each KB Article, to let us know how they work for you (including improvement ideas).

Bonus point (yep, treasure hunt) if you can find KB Articles that do not yet allow comments, and let us know by commenting below this post

 

For more, engage on FAQs on Public Knowledge Articles on Communities

You requested more awareness around Beta Programs

We're making progress in several directions:

  1. We're now running beta Programs for more products (yep, we're even touching new product families)
  2. We're improving the way we communicate for each beta program, so that you do not miss any (it may mean several reminders for each)
Make sure you follow the Products you care about, and you'll be notified for each program
You'd like it to be even faster to find your product communities

What we did:

  1. we added metatags with keywords (for example "dwp"), so that you can easily find communities when using the top-right Search: Screen Shot 2019-05-22 at 10.22.09.png
  2. We continue simplification for community names, removing acronyms/names from the past: for example ADDM is being removed from Discovery, and MyIT removed from Digital Workplace (but the respective keywords still work )

 

What we recommend you do:

  1. Go ahead and follow communities you care about, you can then quickly find them in Your Places.

The technical modifications have been done on BMC Communities.

 

We're working with Miles Escow on a Favorite concept, so that you can easily select your favorite products, and they will appear as communities you follow

You'd like more awareness of Partner Community

We have a public Partner community, where you can learn more about Partners, and engage with them.

And if you're a partner, you have access to private communities

Have a specific question about partners? Ask it on their community, and things will move fast

 

What do you think about these changes?

Will they indeed improve your experience on BMC Communities?

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Now that March survey is closed, it's time to prepare April (on this 1st day of the month).

 

I'm not ready to share detailed survey datapoints, but you all can celebrate, with these highlights:

  • we had 11% more responses than in Sept 2018 (that was already higher than March '17)
  • the responses are also very positive! (and insightful too, for things we need to improve)

 

Thank you make making BMC Communities a great place to connect, share & discover.

Far less communities?

Let's think about big impactful things we want to do in 2019.

We see a lot of value in reducing fragmentation, making sure that people learn more from from each other.

 

What if we merged some communities to force this?

 

Since we didn't want to be biased, the grouping proposed below was done randomly, and we'd like your feedback:

 

Communities to be merged (final name TBD)Comments
Remedy ITSM and TrueSight Infrastructure Mgmt2 very big (and mature) communities, it should be great
Control-M and TrueSight Server AutomationRobert, wouldn't it be great? (perhaps you influenced the random choice )
TrueSight Capacity Optimization and DiscoveryWe've been lucky that both of them focus on the server/back-end infra, not the client side
Digital Workplace and TrueSight Operations MgmtWell, Tamara, Roland, how would it work out?
Client Management and BMC Helix Cloud Security & CostThis would be an interesting mix, I wonder what will come out of that
BMC Helix Remedyforce and TrueSight OrchestrationOhhh, that sounds like a very interesting mix
MainView and Track-It!Rarely used in the same shop, so mingling Members should have interesting results
Customer Support Community and Customer ProgramsAs far as I remember rules, Beta Program Members need to have a Support contract (right Loretta?), so that could work out fine
Jobs/Careers and Off TopicBecause we want workstyle to be fun, don't we?
Sentry Software and Italy User GroupBecause Bertrand would probably love to visit Roma, and Venice

 

Next Steps

If you agree with these grouping, please let us know by commenting.

If you have any concern with this grouping, or have other fun groupings to propose, please comment.

 

If we have more green lights than red lights, we'll proceed with the merges in exactly 1 week, by April Monday 8th.

 

Conclusion

No kidding, survey results are exciting indeed (a lot of positive feedback, and also things we need to work on to provide a better Experience for everybody)

We'll share them end of April, exact day TBC.

 

We've simplified a lot Communities in 2018, we'll only do minor tweaks in 2019.

 

In the meantime, enjoy today, and share some humour as comment

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visual credits

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Well, what's happening?

Okay let me give you some background here. Every six months, the Communities Team runs a survey for its members; and the goal is to understand You, what you love here, and valuable suggestions; all leading to help us design a better BMC Communities experience for you.

 

 

Take the 5 minute survey now!

 

 

Why should I take this survey?

BMC Communities is created for you, powered by you, and your feedback is the most important thing to create productive experiences.

 

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More people use BMC Communities to help others by answering questions, than to ask a question.

(Source: Sep '18 survey)

 

 

For instance, since our last survey in September 2018, we have taken into consideration some of the suggestions from you, and delivered on it.

 

Your FeedbackActions we took
  • We need a way to provide feedback on knowledge articles
  • Make knowledge articles easier to find                                                                               

We enabled comments on knowledge articles for most of our products, latest being Remedy AR System Remedy ITSM CMDB and Digital Workplace from Remedy stack, as well as MainView, BMC AMI Data for Db2, and Solutions for IMS from the Mainframes world.

 

To easily find knowledge articles, there's now a dedicated search bar in the middle of the page when you go in the Knowledge tab of the product communities.

  • Getting responses to the questions we ask is our priority
  • It should be easy to find the correct answers for the questions within communities

The number of questions without any response is gradually going down; thanks to our champions (customers, partners, and BMCers).

These champions are also helping us with more answers marked as helpful/correct. We've grown around +50% in the number of questions marked as helpful/correct each day.

  • We have to always re-login to communities even if we are logged into other BMC websites

Starting last September, we've implemented a passive-authentication mechanism where you'll be automatically logged into communities, if you've logged into other BMC websites in the same browser session.

 

...and many more good things.

 

More incentives for you

Well, let's up the game by a small challenge where you can gain points too! How about that?

Finish the survey, come back to this blog, and make a public comment on how BMC Communities help you succeed. All respondents will receive +1000 points in their profiles, along with a profile badge. 

The survey ends Sunday, 31st March 2019.

Take it now!

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Happy Valentine's Day

 

The Day of Love is here!

More than a ritual, this is a day to feel love, care and to respond, express and connect. Isn't that the essence of a thriving community as well? We care about helping each other, and there are many people who have been here with us doing that for a long time now; selflessly spending a part of their time to make BMC Communities a better place.

 

Our Top Champions

 

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Do you recognize these champions?

 

 

How do we celebrate?

 

This Valentine’s Day, share the love with the Community members, not just the super champions above, who answer your queries and offer helpful advice. Let them know they’ve made your day a bit better.

@mention your champions in a comment below to share a fond memory, and as a token of appreciation you'll receive 143 points in return. Psst... the best story/memory will receive much more points too!
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Well, what's CMAD?

 

CMAD stands for Community Manager Appreciation Day, which hails on every fourth Monday of January - that's Today! This is an occasion to recognize, and give back to those superheroes who help you succeed, leveraging the power of people.

 

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Today we will celebrate CMAD with a huge shout out to our beloved community managers, who made BMC Communities what we see today. Some of them would be familiar to you, some work behind the scenes; devising strategies to nurture and grow various programs that you experience here. Let them know how he/she is making an impact and what more they can do to help you.

 

Meet & Greet our Community Managers

 

Service Management Communities

 

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Peter Adams

Sr. Director of product management,

All things Remedy & Helix

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John Gallagher

Digital Workplace rock star!

Helping the Community since 2004

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Stephen Earl

Product manager for CMDB

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Antonio Vargas

Product manager for Discovery & Helix

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Virginia Leandro and Team

The force behind Remedyforce

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Cris Coffey

Track-It! product manager,

Enjoys skiing

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Eric Liszt

Director of product management

An awesome strategist!

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Serena Lambiase

Principal product manager,

Client Management, Helix & more.

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Raphael Chauvel

Area VP, Head of product management

 

 

 

Operations, Orchestration & Automation Communities

 

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Seth Paskin

Your go-to-guy for TrueSight products

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Anthony Bryce

Director of product management,

Server Automation and more.

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Maria Riccelli

Our TrueSight Capacity Optimization expert

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Kapil Dingore

Product manager,

TrueSight Orchestration

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Criss Scruggs

Sr. Manager,

Solution marketing for Control-M

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Guy Eden

Sr. Director of product management,

Control-M

 

 

 

Mainframe Communities

 

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Carolyn Henry

Director of solution marketing,

Mainframes Solutions

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Richard Solomon

Director of customer success,

Mainframes Solutions

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Kevin McGuinn

VP, customer success

Mainframes Solutions

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Lowell Higley

Product manager,

Mainframes Solutions

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Stefanie Scott

Lead solution marketing manager,

MainView

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Susan Rice

Lead product manager,

MainView Monitoring

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Paul Spicer

Product manager,

MainView Middleware Management

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David Schipper

Product manager,

Solutions for IMS

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Phil Grainger

Product manager,

Solutions for DB2

 

 

 

Program Communities

Many communities are not focused on just one product, but cover most of our portfolio.

 

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May Bakken

Magician for Developer community,

Helix worldwide evangelist

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Loretta Seto

Runs awesome

Beta Programs

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Daisy Tam

Beta program magician

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Karen Farrell

Partner Communities Queen

User # 61 on BMC Communities!

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Susan Duroff

Sr. Manager, channel operations

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Pam Fitzwater-Johansen

Sr. Director, channel operations

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Samantha Amend

Early adopter in Premier Support groups

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Matt Fitzgerald

Trending in Premier Support groups

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Jesse Richardson

King of Customer Support

community

 

 

Be a part of the celebrations

 

CMAD is all about appreciating the community managers for their hard work, and you can definitely treat them with a coffee, give a hug (if you see them in person) OR

@mention your community manager in the comment section below, and let them know how they helped you.

 

Also visit their profiles, and follow them in your Connections Stream to stay informed.

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