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We heard your feedback and are thrilled to take you through a tour of your new BMC Communities homepage.

Are you ready? Let's go!

Streamlined Navigation

Our first stop is the new streamlined navigation:

  • First, we like having you here and don't want to you go, so bmc has been updated to no longer take you away from the community. Instead, it and "Communities" will both take you to the homepage. To go to bmc.com, you'll now click it to the right.
  • Then, in the upper right corner, we not only a quick link to bmc.com but also links to important resources related to BMC products and solution. Now, from anywhere in the community, you can quickly and easily get the information and support you need  by selecting Support and Documentation.
  • Last, but not least, we've made a few tweaks to the main navigation. A few include: adding BMC Engage and organizing: User Groups, Customer Programs and Advocacy and Help.


BMC Communities Homepage: Steamlined Navigation.png


Refreshed Look and Feel

The homepage banner has been refreshed with a new look and feel that highlights the purpose of the BMC Communities, the place for BMC customers and partners to connect. share. and discover. together around BMC products and services. We're highlighting two populars places in the community: Product Communities and User Groups. By selecting Product Communities, you can view and find a community to ask or answer a question around BMC products and solutions, or to share a feature request or product enhancement by idea. User Groups offers a view of all available groups to join and begin collaborating with BMC users and subject matters experts around a particular product, solution or location.


BMC Communities - Refreshed Look and Feel.png


Highlighted Search

Searched is now highlighted on the homepage. You can now search the BMC Communities for an answer to your questions, tips on using on a product or solution and resources to help you stay in the know. As you enter keywords, select the most related option that appears to take action and join the conversion, become a member of a group and make a new connection through follow.


BMC Communities - Highlighted Search.png


Featured Product Communities and Programs

We're now featuring the most popular and relevant product communities and programs. To view the communities and select one to join the conversation, hover the picture or click the red arrow. Featured communities include: BMC Remedy ITSM, BMC Remedyforce, Discovery (ADDM), BMC Control-M, Performance Management, Server Automation and more, like BMC Engage and Beta Programs!




Top Monthly Contributors Showcased

Finally getting the recognition they deserve, our top monthly contributors will now be showcased on the homepage of the BMC Communities. The top contributors will be updated monthly and will feature subject matter experts. Hover their picture to learn more, view their recent activity and connect with them through follow.



Our Top Monthly Contributors currently are: Bill Robinson, Laurent Matheo, Andrew Waters, Jason Miller, LJ LongWing, Karen Farrell, Jim Wilson, Kedar Zavar, Carl Wilson and Ravindra Babu Gudimallam



Trending Discussions and Blogs

A view of the most popular discussions and blogs throughout the BMC Communities. Select the title to learn more, answer a question, post a comment or share a tip, trick and feedback.


BMC Communities - Trending Content.png


So, now that you've officially gotten a tour, what do you think of the new BMC Communities homepage? Let us know by leaving a comment below or liking this post.


Have other feedback on the community? We'd love to hear that too! Post it in Help.

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Customer expectations today, such as those shared throughout the BMC Community through discussion, questions, and ideas, have become a force prompting companies to rethink entire business models. The adoption of digital technology is the primary driver of change, as you expect products and services to be faster, easier, and available anytime and anywhere. Well, we’ve heard you and are pleased to introduce: BMC Digital Enterprise Management.


BMC Digital Enterprise Management is a set of IT solutions designed to make digital transformation fast, seamless, and optimized. It enables continuous innovation and improvement by managing and optimizing technology, processes, and policy in real time, from Mainframe to mobile, cloud and beyond.


In line with accelerating the development of digital services and apps, there are five core elements to Digital Enterprise Management:


Digital Service Management

Digital Service Management blends modern digital services design with ITSM principles & platforms to reinvent how business gets done and enable breakthroughs in human productivity.


Digital Enterprise Automation

Digital Enterprise Automation represents a more integrated and strategic approach to automation, enabling you to accelerate the delivery of digital services while improving quality and control. Our comprehensive and policy-driven platform will help you orchestrate and automate the full digital infrastructure stack.


Digital Service Assurance

Digital Service Assurance extends traditional assurance principles well beyond watching over the health of hardware, applications, and networks. It integrates data from multiple external sources, including social human sentiment to allow you to take action quickly based on customer online posts and complaints.


Digital Infrastructure Optimization

Digital Infrastructure Optimization is our approach to building and maintaining a leaner, more cost-effective digital infrastructure. We can help you avoid wasted capacity and licensing across your entire technology portfolio. You’ll benefit from a stronger return on your investment in technology and a consolidated, easier to manage, lower risk platform.


Analytics, Orchestration, and Policy — a shared foundation

We provide a common foundation for configuration data, automation, orchestration, analytics, and policy, enabling you to share a single, real-time view of your infrastructure across teams and processes. You can automate complex tasks that span multiple systems. You can uncover relationships and patterns between IT operations disciplines, helping you drive continual improvement.





Digital Enterprise Management brings all of our members across all of the Products Communities together under a single, unified framework for digital transformation.


How do you think Digital Enterprise Management will help your organization? How do you think Digital Enterprise Management will improve your organization’s IT operations?


Learn more about Digital Enterprise Management »


Download the Powering Innovation and Growth with Digital Enterprise Management Solution White Paper »

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Most of you have seen a survey popup this past month, asking focused question on your experience on BMC Communities.

  • If you've answered, thanks! (btw, if you've left your contact details on the last question, your account on BMC Communities will be credited with some reward )
  • If you haven't answered now, you can still do it in the next 4 hours or so (and enjoy the reward you deserve by helping us to improve BMC Communities)


We had about 300 responses for now

We received feedback from users of all Products in the BMC Portfolio, giving us a global perspective on your experience.

Most of the responses we received are very positive!


Key takeaways

Overall satisfaction

On a 0-10 scale to rate likelihood to recommend BMC Communities, you gave an average of 7.70.

Thanks a lot for this very good result.

The changes that will follow this survey plan to make you benefit even more from BMC Communities



Most of you would recommend BMC Communities to your peers



Opinion on Nav Experience

We had a couple of 1-5 rating question (1 is very bad, 5 is very good), here are some results: (the average)

  • How easy was it to find your Product community: 3.87
  • How would you rate navigation on BMC Communities?  3.64
  • Does the Communities Home Page help you accomplish what you need to on the site? 3.55


Since 3 is Fair, 4 and is Good, these figures are ... good (more Good than Fair )

But room for improvement! (especially for home page and menus/nav/taxonomy)



Familiarity with existing Programs


Beta Programs haven't yet been seen by 45% of

respondents: room to please many other people!




What will soon happen on BMC Communities?

While all these results are good already, we want to address your navigation pains, and help you benefit from from content and experts.


In the coming weeks, we'll refresh the home page, and also update top navigation.

  • We'll make the experience more focused (aka "less noise", for example in the home page), simple and actionable.
  • We'll highlight key Product Communities, and key Programs that you will benefit from.


What's Next?

In the next weeks, we'll answer the specific comments you made (we already reviewed them and addressed urgent one's, but now plan to answer them all)

Also, based on various feedback you gave (including specific comments), we plan to launch new Programs (in the next months) that will help your Business.


UPDATE: Survey is fully closed by now

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Learning from the Independence Day week-end, let's assess how we can bring even more freedom on BMC Communities.


Very high Freedom already

BMC Communities is fully designed for free posts and interactions (a system of engagement, not a system of control --  just a couple of no-brainer guidelines):

  • Giving a voice to people, fostering collaboration and crowdsourcing between Customers, Partners and BMCers.
  • Moderators include Customers and Partners, illustration that no censorship happens (the Community is "for us all, by us all")

So how can we improve freedom?


Room for Improvement anyway

When we upgraded BMC Communities in March, we made much progress on the underlying platform (more social, more mobile), but did not touch yet all the rewards/points/badges. Gaps include the following:

  • To provide a great experience on all the Communities and Groups you're using, we actually had to hide the leaderboards in March. Points were calculated behind the scene (and rolled up to profile), but were not displayed in a given community or group.

As a consequence, BMCers (at least the BMC Communities team) were required to ID top users, making BMCers bottleneck (definitely not what we want on a community), thus slowing down how all people connect with each other in a meaningful fashion.

In the coming days, leaderboards will be back, fully public!


Announcing Reward Refresh

The update is actually way bigger than the leaderboards. The whole point/badges system will be refreshed.


What stays "as is"What is improved
  1. Points for your account
  2. Badges that you have (except a couple that did not provide value, and will silently vanish)
  1. Leaderboard on each community/group: easy way to quickly know who are the best contributors for a given topic
  2. A way to display points that are made in each place (community or group): easy way to know specific skills for a given user
  3. Levels are back. You'll quickly see how you (and others) level up.


Leaderboard Details

Many improvements in the leaderboards for sure!

  • First, they will appear again on all communities/groups
  • They will display Monthly datapoints (and not all time points)
    • great to ID trendy users,
    • it will avoid scaring new users (when somebody joins a community, and sees many people with tens of thousands of points, it's a bit frightening)
  • You'll have full access to user's profile when mousing over one of the leaders


Jason Miller recently beta testing leaderboards


BTW, let's take this opportunity to thank top beta testers of these new capabilities:



On your profile, you'll have easy access to your points, and also badges you received (when completing a Mission)


Clear Descriptions of Missions (points, steps)


You will also have access to Missions you have not completed yet, showing ways you can benefit more from BMC Communities.

Note: life is full of surprises, so various rewards are not publicly documented, on purpose. They will just happen because you did something great for the Community.

What to expect? When?

Several changes will happen in the next days:

  • On Tuesday 7th, 6pm Pacific, we'll have a maintenance (a couple of hours, while most of us around the world are not using Communities) to prepare various activities. At this time, points and badges will disappear.
  • On Friday 10th, around 6pm Pacific, points & badges will appear again.


On Monday morning, when you come back on BMC Communities, you'll enjoy points, badges and also leaderboards.


Quiz for Monday 13th: (betas testers do not play)

Now that you've tested it live,

  1. Easy: Can you define "Solution Curator"?
  2. Medium: What is "Me in 3", and how to configure it?
  3. Medium: What level did Carl Wilson just reached?
  4. Hard: How many points does Carey Walker need to make to climb 1 rank on the global leaderboard? Who is he currently running after?
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We want to make sure you all benefit from the content and people on BMC Communities.


3min UX feedback


Past 6 months

In January, we made a quite generic survey, and received exciting feedback from you:

  • your goals when going on BMC Communities: learning experiences from others, best practices and finding answers
  • your satisfaction: an amazing 90% (thank you, you make it a great resource)
  • your improvement ideas: more content, more experts, improved navigation

Read more survey result details here.


This survey lead to many projects on our side, for example:

  1. Simplification of the Remedy communities
  2. Refresh of mobile apps, fixing issues on iOS, and adding many capabilities on Android
  3. More ways for people (including experts) to set up their profile
  4. Ways to mark content to bubble it up or sync it down


Now these these projects are done, we'll go to the next step.


Focusing on User Experience

In order to improve navigation and findability of content, we'd like to get very focused feedback from you.


Some of you may have seen in the past days a survey popping up on the site.

  • If you have already responded, thanks!
  • If you have not, we'd like to learn from you: please spend 3 minutes on this survey


Once you're done with the survey, you may want to leave public comments right on this blog.

And like in January, when the survey closes, we'll let you know results and our plans to make things even better for you!

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With spring, there are usually many changes happening.

I'll list a couple of changes/moves that you may want to be aware of.

Some of these news are not fully validated, so please use caution when/if leveraging them.


First item is the new startup that 2 friends are busy with. Mission of this startup is to make sure that all developers respect quality and timing on all their projects. Apparently it's called "APL", I don't have more info yet (please share if you have some - any guess on the acronym?)



LJ LongWing and Laurent Matheo are fighting bad developers


Rumors say that Robert Stinnett and Steffen Kreis are thinking about moving to Switzerland, to create a startup there, helping Enterprises to enjoy neutral hybrid Clouds.


It seems that our friend Misi Mladoniczky is thinking about moving away from Sweden. Where could he go?


From sunny Africa, Calvin Omari and Andy Smith are moving Local User Group interactions in BMC Middle East & Africa User Group


Some exciting changes will happen in the coming weeks within the Remedy ITSM community.


Ohh, something I was about to forget.

We're thinking about porting BMC Communities to MS Sharepoint 2013.

Please leave a comment if you want to help (or prevent) such project.


Happy April!

Can you guess which news are legit in this post?

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As shared in the Survey results post, we are planning many changes to improve even further your experience with BMC Communities.


Key themes we're focusing on in the short-term are:

  • reducing complexity: we already simplified many sub-communities within Products, we plan several simplification / enhanced navigation steps in the next weeks
  • more social: BMC Communities is where users connect with each other and engage. Various UX changes will be applied to make this far easier (explained below)
  • more actionable: so much content is posted here, let's make it easier to find, and take actions on (read below for details)


More Social

The User profile will allow to learn far more from each other (you'll spot things that you experience on social platforms like Linkedin, Google+, or Twitter for example).

Profiles will be simplified (more focused), yet more powerful.


Peer recognition on skills


You will be able to endorse each other on skills.

Even better, BMC Communities will then allow you to search people by skill.


Still on User profile, you'll be able to understand more connections from each others:

  • Quick view on number of following, and number of followers
  • Also displaying connections that you share with the profile you're displaying


Can you guess who's profile it is? (highly followed)


And that's not it! These 2 screenshots are only a couple of widgets within the profile.


User Profiles will also include:

  • Trends on content, communities and groups that you interact on
  • Featuring your top content
  • More visuals
  • And more!



Still on the social theme, the mobile app on Android comes back, with great capabilities:

  • rich text, ability to @mention people, but also content and communities/groups
  • ways to follow/unfollow content and people,
  • share, message, and more!


Quick access to profile attributes,

and ways to follow/unfollow, message, etc.


Heads-up: usernames (for example matt for me) will be simplified: you'll be prompted to update your username in case it currently includes an Email address (see rationale), or uses some capital letters.


Rich Text, @mention, insert picture, etc.




More actionable

We want crowdsourced content to be even more valuable for you all.


Greatly influence outcome on content


As you can easily guess, key capabilities include:

  • easier to search: what if final or official content bubbled up? And outdated content was rarely appearing in search (and would clearly be flagged as old, giving a pointer to the updated resource)
  • Easier to take action on: on most content, you'll be able to take actions (flag as to-do for yourself, and/or loop in others)



Comments from Beta Testers

  • "Profiles are looking nice!  I have looked at a few and endorsed a few." Jason Miller
  • "Tags updated." Jason Miller > explanations: if you modify tags on your profile now, they'll convert as skills (that others can endorse) as soon as we upgrade
  • "Just logged on through the new client....nice " LJ LongWing, about the new Android app
  • "My feeling is good about this new version especially for the presentation and the ability to have some skills that can be endorse by others" Allan Dujiperou
  • "Love it! I can't wait to see these metrics in action" Karen Farrell
  • "Jezzz, I can't wait to collaborate even more with many friends" BMC Bear (thanks Linda Maggi for the tweet)



Maintenance happens this week-end. It begins at 5pm Central on Friday.

You'll enjoy all the changes when back at work on Monday (or Sunday for some of you).


~ BMC Communities team, Beta Testers & Upgrade Project Team

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Thank you everyone for your participation in the January Survey!

Here's what you want to see in BMC Communities.


Like we said, we have some giveaways. We resorted to complex dark magic and totally random algorithms to sort out the results, and here are the Winners!Sorting_hat.png

P.S. The prizes will only be mailed to you if you've accepted your prize with a Comment on this blogpost within the next 72hrs.

  • You can Direct Message me with your Shipping address.

We'll have to pick an alternate winner if you fail to confirm within the next 72 hours.

The Sorting Hat has chosen for you.



backpack png.png



Dave Marshalonis

Rick Ruitenberg

Peter Zumbrink

Pete Yates

Damir Suban

Stefano Sensale

Bradley Murphy

Christina A. Molloy

Samo Puharich

Luke Pullen



bmcBear T.png




John Wolf

Sandra Hennigan

Magnus Näslund

Seong Koh

Lynn Young

Lavanya Bobba

Doug Tanner

Santhosh Kurimilla

Jim Spielman

Anil Premlall



engage tickets.jpeg

Tickets for BMC Engage



Cheryl Heiner

Greg Donalson


Andreas Harms

Yair Mayer



For everyone

Thank you again again for taking the survey! Do not worry if you didn't win something from this draw.
BMC Communities is constantly bustling with fun betas, hangoutsonair, local meetups andEvents. The Sorting Hat is always hovering over us. If you are an engaged Communities user, sharing and helping out, thou shalt not go unnoticed.
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Late January, we proposed a public survey to gather your feedback about your Experience on BMC Communities.

Many of you responded, thanks!


It was up for 1 week.

We're excited to share results today, and early actions in place to better adapt BMC Communities to your needs!

SurveyResults_RC1.pngInfographic: 90% happy with Experience on BMC Communities


Survey Details

Users who responded on the Survey

We were very happily surprised with how quickly many of you jumped on the survey. In 1 week, we already had 800+ responses.


From a geo point of view, Americas win with 50%, then EMEA, and then APAC.

I can see here a good contest in the next survey, I know many users who would want their countries/region to grow .


Goals when using BMC Communities

"Learning with/from others" is definitely the main goal when using BMC Communities. To be more specific, it includes both proactive and reactive actions, here are Top 3 responses:

  1. Leveraging Experience from others
  2. Learning Best Practices
  3. Finding Answers on specific questions

Item 1 and 2 are definitely proactive (learning things), while item 3 is about getting help on a specific topic


Satisfaction with your Experience

Let's celebrate! 90% of the users on the survey said they "accomplished the reason/purpose".

Thanks to interactions/content coming from many companies/teams/users, the whole Community win!


Improving even further

When we looked at key gaps IDed by the 10% who were not satisfied, and also to your ideas for the future, the Top 3 requests we received are:

  1. More Content (even more actionable resources to make you succeed)
  2. More People/Experts (more people to learn from, more Subject Matter Experts sharing their experience)
  3. Easier Navigation


Changes on BMC Communities

There are many actions taken by various teams to deliver on your needs.


More content+people+experts are greatly related, and various Programs are shaping up to address these. We'll share more as things evolve (mid-term, aka in the next months).


In the very short-term (aka next weeks), we want to address low-hanging fruits, and easier navigation is key:

  • We want to simplify access to each community.
    • We'll archive (aka "move and make read-only") communities without enough traffic, so that you all can get more actionable interactions in thriving communities
    • We'll move/merge communities as needed so that you don't have to navigate many sub-communities and follow each of them (key Subject Matter Experts will be part of this project)
  • We are working on improving findability, with ways to bubble-up top content when you search

To enable more people/experts to interact, we'll also improve mobile apps


Thank you for such feedback, your individual successes help collaborative successes!

If we don't F2F in the meantime, a lot more details will be shared during BMC Engage

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We ended 2014 with wishes from BMC Bear.


Bear is fully ready for Engage 2015. Mmmhh, any idea where this shirt comes from?


Earlier this month, users from APAC, EMEA, and Americas met online and shared their experiences with BMC Communities, began to brainstorm about futures. We talked about Products, and interaction with others on various communities.



Users from 5 continents interacting (in 3 sessions to manage timezones)


Let's make things bigger!

We want to go further and collect more experiences and thoughts from you all. It will help us to improve BMC Communities (User Interface, Content, Programs...) to better serve your needs in 2015 and later.


An announcement was posted yesterday about a survey.

In case you've missed it, let's make sure you all take 5 minutes to take this survey.


In September, we'll face to face in Vegas for Engage Event (see agenda, pre-registration, and call for paper)

And we'll sure see selfies with users from 5 continents again!

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We had conversations with experienced users, covering Florida-to-California timezones.


You'll be familiar with many of the guests we had. In the order of appearance,


Sharing tips, and proposing future capabilities


Topics we covered included: access to the right community (from web, mobile), interactions tips, Local User Groups, Beta Programs and more!


Interaction Use Cases

Users often think about a community as a "forum", to share issues in discussions, and hope to get answers.

As Brad McClave stressed, a community goes way further, with best practices shared by SMEs, and ideas posted/voted by community members to improve the Product (not even mentioning blogs that are shared periodically to send heads-up about a news, or propose a valuable topic to interact on.

Cris Coffey (Product Manager of Track-It!) went all the way to displaying Communities content directly in the UI of Track-It!, giving easy ways for users of the product to benefit and engage.

Quoting LJ, "For communities, I'm actually really satisfied with it, interaction is good"


Local User Groups

Brad lives in the New York area, and would be more than willing to participate to meetups in his geo (he enjoyed a meetup in Boston some time ago)

Doug is ready to meet many others in his geo!

LJ would be excited to join meetups in the Denver area ("huge Remedy Market" according to him)

Jason would love to have meetups in the San Diego area.


Advisory Boards and Beta Programs

Brad enjoys his interaction in the Beta Program (learning/interacting on features that will soon appear), and also the Advisory Board (interactions about strategic/tactical forward looking views)

LJ and Jason have been hanging out with May Bakken a lot, and sure are involved in such convos.

All these programs happen in BMC Customer Programs, go check out this community (and engage there) if you've never enjoyed Beta Programs or Advisory Boards.



Communities simplification

We've talked about taxonomy (sub-communities) simplification, making engagement and notifications far easier for everybody.

Simplifications happened recently in the Discovery (ADDM) community (see here).

Peter Adams is already designing a simplified BMC Remedy ITSM community, allowing users to learn far more from/with each others. Details will be communicated as things progress.


Mobile Apps

Whether we are using regular phones, tablets or "phablets", we all interact a lot from these mobile devices.

We provide apps for them. (see details here)

  • The iOS app is pretty complete
  • The Android app is a bit more limited, but admins will apply some magic so that the Experience on Android is as compelling as on iOS in March or so.
  • For other mobile OSes/mobile, you can use mobile-friendly view.

Ohh, Jason enjoyed the way he can see "all the latest posts on mobile app". The demo of "searching BMC Atrium CMDB from the mobile app" pleased him very well, it does exactly what he was looking for.


Jason is very happy with the way Moderation happens, without censorship.

He is actually part of the world-wide Moderators, with other engaged Customers, Partners and BMCers.


Single Sign On

Jason and LJ enjoy "Remember Me" feature on BMC Communities, it enables them to engage quickly (like they do on Google, Linkedin and other platforms).

The current experience on Support and Docs sites seems to be logs them out more often.

Friends like Alan Shaw (BMC) and Miles Escow are helping us improving the SSO experience. We'll sure share news as things progress.



Should you want to see live interactions, here is the 90min recording! You'll hear all the details, including great actions taken by Thom Bailey, Warren Cook.


And to hear feedback from friends in EMEA and APAC, go right here.

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Following the EMEA hangout yesterday, we just concluded the India+Aussie CMAD hangout with eager participants this side of the world.


On the hangout


Just to give you a perspective of timezones.


hangouts participants.pngCarey Walker from Melbourne on his iPhone

Paul Robins from Bendigo, Aus


Adil Kareem on his Android tablet from Bangalore

Jayesh Panchal

Ganesh Gore

Abhishek Rai

Kunal Sonawala

and me Anirban Dutta... from Pune

France (APAC??!!)

Matt Laurenceau up early!


What they say


Informal APAC discussion on broad topics around their work-life, Communities usage and expectations from the platform.




Carey Walker

As an Architect ties BMC products BMC Atrium CMDB, Performance Management, Discovery (ADDM), Atrium Orchestrator for Australia's largest networking project. Also the owner of the Australia User Group

"Communities is a public knowledge base of BMC products".

"How great some of those posts are to really good knowledge articles".


Paul Robins

ABMC Control-M administrator and over 20 years of experience in the Control & Workload Automation [ARCHIVED] industry."previously it was a bit like being a magician, you never give away your secrets but now we're more and more sharing stuff with our users on Communities".


Adil Kareem

ABMC Control-M geek a Scheduling expert and a 'BMC Communities fan'."Communities has helped me and a lot of BMC Control-M end users like me".


Jayesh Panchal

Finds Communities a great source for learning in the BMC Atrium technologies in his role as a Remedy & CMDB developers."I started using BMC Communities by directly replying to end-user questions".


Abhishek Rai

Listens to real users of BMC Cloud Lifecycle Mgmt, spots trends and designs his content for his widely valued Pulse knowledge sharing initiative."You need not be shy, all folks are your friends"


Ganesh Gore

Super charged user in the BMC Remedy AR System community"While working on Customer end you can refer variations of configurations and solitions of BMC's product implementation... also defects & workarounds, hosted on Communities."


Kunal Sonawala

Marketer at Vyomlabs and a key champion in the India User Group

"there could be instances where BMC Product users cannot just raise a Support ticket but need a service beyond that."

"we utilized crowdsourcing at a whole new level utilizing each and every aspect of BMC communities to deliver our Pune User Group".


Matt Laurenceau

BMC Communities Ambassador & socbiz evangelistIn the true spirit of a Community Manager, "Thank you to all".





There were a couple of common items from the Desired-future list:

  1. One login for all BMC sites - support, community, docs was by far the most demanded.
    • For Communities though you could set your browser to Remember You so you don't have to login each time
  2. Carey Walker indicated he's happy to see the platform more stable now - the back of the Red-logged out error messages for e.g.
  3. Carey also mentioned that Simplifying Product communities is key to usage and encouraged us to keep doing the hpuse-keeping which, well does not go unnoticed


The full session is 60m to enjoy details


Later today, the Americas session is coming up! Make sure you engage on this document to reserve your slot.

We've only seen the numbers grow.

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Earlier today, a couple of us met online.

hangout_Calvin2.pngJoining from Kenya, UK, France and India (and more)


It a pleasure to spend time together, with transparent/authentic conversations (Ask Me Anything style), talking about current stories, and thinking about futures.


Participants included:


Conversation included a lot of social talks, and also pragmatic feedback about interactions with other users



  • "Once thing that I like is response, I really get an overwhelming response. Most issues have been sorted, it's a 90%"
  • "I have not yet used Beta Programs, I plan to in the future"
  • "Since I have Remedy ITSM, ADDM and BBPM (aka BMC TrueSight), I will definitely look at BMC Service Resolution Smartflow"
  • "Yes, Yes, Yes, Yes, Yes" <= answer to the "Do you use mobile apps to interact with Communities users?" question. Great to hear such enthusiastic answer, showing value that these apps provide to him
  • Could I use Google Authentication on BMC Communities? <= answer was that we cannot change authentication. Since Calvin currently uses login/password, using Google (or Facebook) would actually create another account, so he would have 2 identities on Communities (and all the posts, points and badges he got in the past would be tied to the first account). See more right here.
  • "The sub-saharan region is not yet very active, no Local User Group meetup yet." (and Anirban shared tips to make that happen, see below)

Calvin also mentioned great users like Wallace Roets



  • "Implementation project are great, because you get to see people implementing, and using the product"
  • "There are things you get from that that you cannot get from a Local User Group"
  • "It'd be great to have single sign on between Communities, Support, Docs and other sites" (you can vote up this idea)

Gordon mentioned great users, like Anthony Bryce



  • Local User Groups can actually happen, see what Kunal Sonawala did in Pune last week: this blog post eventually fostered a meetup (in Vyom Labs offices) for 40+ users, from Tata, Cognizant, Wipro, Atos and more! Such meetup

Anirban mentioned many great people from India User Group


The full 60 minutes session includes many other tips (Inbox, @mentioning, Communities mobile app, etc.), here is the full vid:


Tomorrow, the APAC and Americas session will happen.

Should you be willing to join (as Guest, or following "live" the streamed video), engage on this document, or on the APAC or Americans Hangouts directly.

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Last October, I spent four days in Orlando talking to many IT professionals that stopped by the BMC Social Media Hub at our Engage User Conference. We were giving away prizes to the attendees who tweeted photos of themselves wearing BMC sunglasses. The interest in our fun contest didn't surprise me, but the number of people who told us that they haven't used their Twitter account in a long time was unexpected. Watching people try to remember their Twitter password, load the app on their phone and/or send a tweet was a common occurrence at the Social Media Hub. Twitter.png


In my opinion, Twitter is the easiest social media channel to use and, unlike other channels, it lends itself to the merging of your personal and professional lives. Some people are intimidated (or irritated) by the constant stream of tweets, but once you learn a few Twitter tricks, it becomes a manageable and useful tool. Here are five suggestions to help you start using Twitter again.


1)  Load the Twitter app on your phone. Having Twitter at your fingertips is one of the easiest ways to use it regularly. Check it in the morning to see the news that's trending, scroll through your Twitter feed when waiting in line to pick up your lunch and check out the hashtags being used while watching your favorite TV show. Once you start using Twitter daily, it becomes more interesting and valuable. I've learned about important breaking news stories on Twitter, long before they appeared on Google News.

2)  Watch what's being talked about on Twitter. Instead of trying to figure out what to tweet about, spend some time reading your Twitter feed and see what other people are saying. Observing is a great way to learn about popular topics, see what's trending in your network and understand what makes an interesting tweet. Once you see something you want to talk about, retweet it or tweet a reply to the sender. The real time nature of Twitter makes it an easy place to jump in, connect and converse.


3) Favorite tweets. See the star under every tweet? That's how you favorite a tweet and it's a helpful tool. Use it to mark a tweet you'd like to come back to later, especially those with links to something you want to read. Your starred tweets are saved under "Favorites" in your Twitter profile and you can come back to them at any time. When you favorite a tweet, the sender sees this and it's a good way to acknowledge you read it and build connections on Twitter.


4) Be yourself. Twitter is sometimes called the never-ending cocktail party. The people at the Twitter party are your co-workers, family, friends, celebrities, athletes, politicians, customers and industry experts. Don't try to talk to everyone at the party or feel like you have to listen to every conversation. Choose who you interact with, be your smart, witty self, and have a good time. You'll end up "meeting" people you would never run into in your daily life and that's a great thing.


5) Use Buffer. Hands down, my favorite free social media tool is Buffer. Find it at bufferapp.com, connect it with your Twitter account and load the app on your phone. Buffer allows you to schedule up to ten tweets at a time for publishing on the days and times you select. As you find interesting articles online that you'd like to share, schedule them in Buffer. Have some cool photos on your phone that your followers might like? Don't tweet them all at once, but spread them out over a few days. Buffer is a fantastic way to be on Twitter all of the time without being on Twitter all of the time.


Once you start integrating Twitter into your day, it becomes a valuable way to stay informed and connected. There's a fascinating worldwide party going on out there and you don't want to miss it!


Have Twitter tips you would like to share? Please comment below. Follow me @alisonmunn for more social media tips and industry conversation.

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Wishing you all very happy holidays!

Thank you for an awesome year.


The happy Engage 2014 attendees are familiar with the BMC Bear.

See video we received from one (great) Community member:


Community-contributed Bear wishes


Now a Holiday quiz:

  1. What's the background music?
  2. What gifts do you think the Bear deserves?
  3. Who's speaking? (hint: listen to the accent ... definitely not French)
  4. BONUS: If you have a BMC Bear at home, what's his/her name?

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