How much time are people spending on specific documentation pages?
Where do people exit our documentation?
Over time, how does viewing of our documentation change?
All of this data is subject to interpretation. You don't have feedback to know exactly what the customers were trying to do, and you have to make guesses. For example, why is there a high bounce rate on certain pages? Perhaps you have context-sensitive help pointing to those pages, and customers get exactly the information that they need from a single page. A high bounce rate might be good in this situation. Or perhaps people are finding the page from a Google search or a referral, but they don't see useful content or links that seem useful, and they give up on the documentation immediately. In this situation, you might need to improve the quality of your pages.
Are you using Google Analytics or other analytic tools on your web-based documentation? What data do you look at?
The postings in this blog are my own and don't necessarily represent BMC's opinion or position.