Back in October, I asked "Are you talking to customers?" Information Developers at BMC engage with customers in the BMC Communities for our products. We can find out about customer questions and challenges, and see the tips that they share.
Recently, we started the BMC Product Documentation community as a place for customers to ask questions related to documentation, suggest ideas for improving BMC documentation, and collaborate with us. Engaged customers have joined in from the start. I'm looking forward to finding out more about their documentation needs.