- By Michele Marques, Associate Manager - Information Design and Development
The end of the year is approaching, and it's time to review some of the highlights. What were some high points for your year?
Meeting customers in person
Information developers on my team all love to meet customers. We get a chance to find out what's important to them - from a documentation, product, and business perspective. This year, I was fortunate to attend WWRUG (worldwide Remedy users group). I spent some time evangelizing the new documentation wiki. I attended sessions and found out about challenges that matter to customers.
More interaction with customers
My team created a documentation wiki, which has been part of the BMC Remedy ITSM Suite beta for a forthcoming release. The entire team is now more engaged with our customers. Beta customers have been leaving comments in the wiki. My team is thrilled to get feedback, and they are working to improve the documentation experience.