- By Michele Marques, Associate Manager - Information Design and Development


The end of the year is approaching, and it's time to review some of the highlights. What were some high points for your year?


Meeting customers in person

Information developers on my team all love to meet customers. We get a chance to find out what's important to them - from a documentation, product, and business perspective. This year, I was fortunate to attend WWRUG (worldwide Remedy users group). I spent some time evangelizing the new documentation wiki. I attended sessions and found out about challenges that matter to customers.


More interaction with customers

My team created a documentation wiki, which has been part of the BMC Remedy ITSM Suite beta for a forthcoming release. The entire team is now more engaged with our customers. Beta customers have been leaving comments in the wiki. My team is thrilled to get feedback, and they are working to improve the documentation experience.


Most popular blog posts

I write blog posts to communicate with you. Comments and  feedback via other channels (such as Twitter and FaceBook) help me judge the relevancy. My other statistic is the number of page views.  The top spot goes to Where's the value in release notes? Other popular posts include What role can Twitter play in technical communication? and How do we get users to lookg at help?


The postings in this blog are my own and don't necessarily represent BMC's opinion or position.