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- By Michele Marques, Associate Manager - Information Design and Development


When I created guides and help files, I was usually anonymous.  The corporation was the official author.  However, when I author information on a wiki, people can see my name. Wikipedia articles show the same corporate authorship (Wikipedia) when viewing the article - but if you look at the history of an article, you can see who has made the changes. Customers looking up information at the BMC documentation wiki, can see who authored each topic.


Do you look to see who is the author or an article or topic? Do you follow any authors?


I'm not used to seeing names next to technical documentation, but in social media (such as BMC Communities, Twitter, and various blogs), I definitely pay attention to people, and I follow people who have something interesting to say. Someone's name isn't enough, unless that person is a celebrity or I know them from some other context. I learn about people from their articles, tweets, and posts. 


I also learn more about people by checking their profiles.  In a recent Tuesday Tip, Matt Laurenceau describes how you can complete your BMC Community profile to let people know more about you - and how to contact you.


How do you learn about the people who you meet through social media?

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.

from Michele Marques to Everyone:

Danny - is a direct link to the ITSM Suite beta wiki space... you must login with your Support ID ... you don't have access, you can send me email (, and I will arrange for you to get access.