I admit it. I like manuals. When I wonder about a feature on my car, I turn to my manual. But my second stop is a community forum.
Did you notice that my blog is part of the BMC Communities? Is that your first stop when you have questions about BMC products? I like to check out the Service Support community, to find out what questions people are asking.
One of my colleauges is exploring new formats for communication and created YouTube videos about possible uses for Twitter and ebooks in technical communication.