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- By Michele Marques, Lead Information Developer, ITSM

For decades, I've been reading prophesies of the paperless office, but it never seemed to get any closer. The computer age just led to more and more printouts of electronic documents. Now it seems that the trends of ever-increasing paper are reversing.

According to an article in The Economist, US paper use per office worker has been declining since 2001. Digital natives (people who have grown up with computers and the internet) are used to dealing with information online and don't feel the need to print as much.


Yet another datapoint to confirm that we're ready to go green in IDD.


When users (or IT staff) want to read only certain topics in the user guides, providing printed manuals is an even bigger waste. As a self-professed techie problem management analyst writes, [printed] software manuals are an absolute waste of paper, and do nothing but kill trees. He proposes customized documentation. However, before you get to the point of custom on-demand software manuals, you can use the search capabilities in help files and online PDFs to get to the information you need, without wading through a sea of paper.


The postings in this blog are my own and don't necessarily represent BMC's opinion or position.