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Here’s a typical scenario facing many customers today:  You’ve invested in a Cloud solution for your business.  The IaaS and PaaS projects are nearing or at completion.  Now what?  Those critical web, database and middleware components that are so easily provisioned all need to host applications to be of any value.  Now that IaaS and PaaS are providing a quick and easy provisioning platform, you may notice the process that is currently being followed to get your applications onto those systems is becoming a bottleneck. Digging a little deeper, you realize the middleware team is waiting for the queue details from the messaging team, the messaging team is waiting for input from the database administrators and everyone is waiting on security.  You’ve got one half of a world class 100M relay team, but your third leg runner gets confused about which team to hand off to and your anchor is going to be 20 minutes late!   BMC has a solution that can improve the last legs of your relay. MR900229941.JPG


Successfully moving applications from the planning to production stage involves a number of intricate activities that need to be performed by several stakeholders.  This process is not always straightforward and requires a combination of skilled people, defined processes and the right technology. For the most part the process is repeatable, but requires careful orchestration across a number of groups.  The likelihood of potential pitfalls increases if the process is not as well defined or as repeatable as it should be.  Moreover, the development process requires coordination amongst many groups in the IT organization, such as Developers, Database Administrators, Quality Assurance, Middleware Administration, Project Management, Architecture, Release Engineering, Security, Operations and others.  


The Cloud Process Assessment, provided by BMC Consulting Services, allows you to gain an understanding of your application build, release and delivery processes, and stores this information in BMC Release Process Management (BRPM).  Implementing BRPM in cloud gives you the capability to model your application, its components as well as the dynamic properties.  The process can be socialized through all of the teams involved and iteratively refined until it reflects exactly what needs to be done to move your application from development to production.  When the application model is used with your BRPM process model you have a powerful tool for locating inefficiencies and streamlining your application release process.  The BRPM process model can be used to create requests which, when orchestrated using BRPM, will track the progress of each step along with the time it takes to complete those steps.  Steps can be manual or automated, serial or parallel, and in whatever order you choose.  For instance, you could begin with pulling information about closed bugs and end with a quick smoke test in production.  The time it takes to complete each step is saved in the BRPM database and can be used to create dashboards. The data can then be converted into a report to show the performance of an individual step (code compilation) or a team (security).


You can also integrate directly with your BMC cloud solution.  When provisioning new virtual machines (VM’s) as part of a request, BRPM can be used to automate the requests and provision the VM’s, leveraging your investment in cloud to provide applications for your customers more efficiently.  Implementing a cloud solution is a great start.  Don’t fumble the relay handoff.


Read the Cloud Process Assessment Datasheet to learn more.

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BMC Software's Atrium Orchestrator, BladeLogic Server and Network Automation tools, and BMC Consulting Services have effectively decoupled growth from cost, providing Macquarie Telecom with substantial savings.



  • Macquarie Telecom was experiencing runaway growth and needed to ensure its infrastructure could meet that growth trajectory in a cost efficient and reliable manner
  • Much of the server and network management was conducted manually with the support of only a handful of home grown scripts – meaning that growth came at a high price in terms of rising operating costs
  • The patch management service which Macquarie Telecom offered was popular with its clients but cumbersome to provide as it was based on a largely manual process, with the opportunity for error



  • Implementing BMC Software’s Atrium Orchestrator and BladeLogic Server and Network Automation tools has effectively decoupled growth from cost providing Macquarie Telecom with substantial savings
  • Automation is boosting efficiency with payback expected in well under two years
  • The automation has allowed Macquarie Telecom to innovate and offer new services to clients which provide it with a competitive edge


BMCs is actually one of the few vendors in the region that does their own consulting services in house, and that appealed to us as part of the selection. We felt that the BMC Services team was interested in not only making sure that their technology was fit for our purpose, but that we could actually achieve the right business outcomes from their technology.”





Read the full success story to learn more about the achievements of Macquarie Telecom and BMC Services.

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When customers invest in a BMC solution such as cloud computing or IT service management, they are investing in much more than a point solution.  Customers expect a a significant transformation in the way technology supports and enables their key business strategies, all while achieving a quick return on investment.  But technology alone will not be enough.  Critical to the success of any transformation project is BMC's Project Management team.  Project Managers are the central nervous system for BMC projects, maintaining responsibility for the successful overall delivery of the engagement. 


Listen to the podcast from Scott Carlton, AVP, Global Portfolio Delivery, to learn what makes BMC's approach unique in delivering tangible value to our customers.


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Deploying new solutions provides numerous benefits, such as cost optimization, risk reduction, and improved customer satisfaction. While significant thought and planning is usually given to the initial planning and implementation of a new solution, the long-term consequences of successfully managing the new capabilities are generally given far less consideration.


With BMC Solution Operations Services, BMC experts provide a proven and tested approach to cloud computing, ITSM, and Proactive Operations management based on repeatable best practices. With long term success and maximum return on investment in mind, BMC Global Services delivers the specific operational, technical, and knowledge transfer expertise necessary to address a wide variety of requirements — from staff augmentation to task automation to ongoing operational improvements.


Listen to the podcast from Wiley Vasquez, Director of BMC Managed Services, to learn more.


Read the Solution Operations Services datasheet for additional details.



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Early on, it is critical for organizations to plan for cloud readiness with a complete phased approach in mind. This entails Day 0, Day 1, and Day 2 or in layman’s terms Define, Implement, and Operate.


A Day 0 Cloud strategy should include a 6-18 month roadmap which outlines key deliverables and success criteria for all phases. Folks at BMC Global Services have had the privilege to help our customers develop many of these roadmaps. Day 1 is always the focus.  Day 0 make sense and folks come to the conclusion quickly that they need to define what they want to build before they build it, but Day 2 in some cases gets overlooked or pushed aside. The common comment is “we will deal with Day 2 when we get there – and that’s a big if!”  Ignoring Day 2 implications for too long will potentially suffocate the return on investment potential.


Listen to the podcast from Alan Chhabra, Senior Director, Cloud Consulting Services, as he discusses the major considerations and implications of a Day 2 strategy.



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The service desk phones are ringing with alarming frequency. User transactions in your online ordering system have slowed to a crawl. Customers are abandoning online orders, and long checkout lines are becoming the norm in your brick-and-mortar stores. Your company is losing revenue by the minute, and it’s very likely that you are losing customers as well.


This kind of scenario is occurring more and more frequently as business processes increase their reliance on technology. IT needs to more proactively address issues, detecting and resolving impending problems before they disrupt the business.


In response to customer needs, BMC has developed a proven methodology that addresses people, process, and technology.


Read the new BMC Industry Insights Whitepaper, from Wiley Vasquez, Director of BMC Managed Services, to learn more.

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The true value of a services organization goes far beyond implementation of a specific tool set.  Today's organizations are faced with disruptive technologies, such as cloud computing and Business Service Management, that will impact every part of the business.  BMC's Consulting and Education Services take a transformative approach to today's IT and business challenges, helping customers to embrace and adopt new technology with expertise ranging from processes, to governanace, to optimmization of ongoing operations.


Listen to Carlos Granda, VP WW Services, speak to the unique value that a Services organization brings to today's complex technology challenges.



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