On those rare occasions when I succumb to the urge to buy a big hamburger, I am always asked the same question by the server, “Do you want fries with that?” Of course, if I wanted fries I would have ordered the combo, as long as I wasn’t aware of the calorie count. Then there’s the super-duper combo, which includes a burger, fries, and soda. It’s all about choice. I get to make the decisions, and I pay based on what I order. Of course, if I were really particular about what I ate, I could cook the burger and fries myself. But then I’d have to drive to the store, pick up the ingredients, cook the food, and then, after eating it, clean up. The cost to do this, along with the time involved, just isn’t worth the effort. I’d rather outsource my burger.
In many ways, this scenario reminds me of Software as a Service (SaaS). Maybe your IT organization doesn’t have the time or resources to provide all of its IT service management functions in-house. Perhaps you’re thinking about taking a SaaS-first approach so that you can deliver some services faster, easier, and cheaper and keep other services in-house. For example, you may want to outsource your help desk and get a basic implementation up and running in days, instead of months. The costs you pay are based on the extent of the services you require. Maybe all you need is a basic help desk. Or perhaps you require the super-combo of SaaS, with more built-in capabilities, like managing enterprise software licenses. In other words, you may actually want more SaaS with that.
Either way, when you take a SaaS approach, you have less hardware and software to maintain because someone else is doing that for you. This can equate to significant savings in support, resources, and other areas.