Whenever I go the grocery store, I often see a vast array of products that all claim to help me lose weight. I simply have to buy the product, try it, and watch the pounds slip away! So, I stare at the items on the counter and think, “Will this really work?” Is it worth giving up a good meal for a powered drink that will help me lose those pounds that just appeared out of nowhere? I wonder about what type of testing has been done to verify that the product will do what it claims.
What does this have to do with the IT Infrastructure Library® (ITIL®)? Plenty. Read on.
Many IT organizations strive to follow best practices for IT service management. When you purchase software, how can you be assured that it provides IT processes out of the box and is ready for use without customization? How do you know that the product will do what it says it does — drive IT process improvements and efficiencies in accordance with ITIL best practices?
A certification program sponsored by the UK Office of Government Commerce (OGC) provides the designation of “ITIL® Process Compliant,” which offers that assurance. To receive this designation, the software must successfully complete rigorous testing for achieving ITIL fundamental processes in the areas it is designed to serve, such as incident and problem management, change management, request fulfillment, and event management. Here are some of the benefits of certification:
1. Safeguarding your investment
2. Achieving a faster ramp-up time, which achieves faster results
3. Accelerating your implementation
4. Speeding the path to accreditation
5. Achieving independent verification
Learn more in this BMC article: Five Benefits of Evaluating Service Management Software for ITIL Compliance.