Share: |


Play Podcast

 

Download mp3 (19:15)

 

"Rapid Results - it’s really eliminating the business disruptions ... so your register workers don’t have to tell customers that the computers are running slowly", says Wiley Vasquez.

 

Has this ever happened to you? The first clue that your application was down or sluggish was when a customer calls support to complain? Wouldn't it be better if you got a warning before that happened? That's what we're going to talk about today, the value of an early warning system that delivers rapid results with an Application Performance Management system. A good system helps build customer satisfaction and loyalty, drives the cost of outages down and improves the time to restore services.

 

vasquez.jpgBio

 

Wiley Vasquez heads up the Proactive Operations Services business globally at BMC Software. Prior to that to that, he led the IT Process Consulting practice. Wiley was also Chief Services Architect for BMC’s On Demand and Managed Services business unit, and is one of the original concept team members that innovated Business Service Management at BMC. He has more than twenty two years of experience in IT management services.

 

 

 

 

Questions

 

  1. If I’m a customer seriously looking at Application Performance Management, why should I consider Rapid Results Consulting Services?
  2. What are the main benefits of Rapid Results for Application Performance Management for Application Operations?
  3. What are some of the key deliverables and how long does the engagement typically take?
  4. What is the BSM Blueprint Methodology and how does that fit into the overall approach?
  5. Do you have any customer successes you can share? 
  6. What’s the best way to get started?

Resources

Other blog posts by Wiley Vasquez

Product: Application Performance Management

Follow Wiley at Twitter: @WileyOnDemand

 

 

iTUNES SUBSCRIBE: http://itunes.apple.com/us/podcast/bmc-podcasts/id335625323

 

Comments, Questions, Feedback: bmc.com/podcasts