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In this ITSM Today show, Rohit Gupta, Vice President and General Manager for Service Support products at BMC Software, talks about the current and future state of ITSM and Software as a Service (SaaS).

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"The infrastructure choices that you make are business/ financial decisions that have to be revisited periodically. You don’t want to lock yourself into a management layer that constrains your choices going forward," says Lilac Schoenbeck.

 

In recent months, BMC has seen some interesting and complex use cases for the cloud. This is a big change over even 6 months ago when people had vague mandates to move to the cloud. If you want to keep up with the changing cloud environment and IT management in the cloud, join us as we talk with Lilac Schoenbeck, Senior Manager of Product Marketing for Cloud Computing at BMC software, and a cloud computing advocate whose down-to-earth approach takes away a lot of the mystery surrounding the cloud.

 

Lilac Schoenbeck

Bio

Lilac Schoenbeck is a Senior Manager, Solutions Marketing, Cloud Computing, for BMC Software. She has more than 12 years of experience with product  marketing, strategy, business development, and software engineering in the grid, virtualization, and cloud domains.

 

 

 

Questions

 

  1. Lilac you’ve been out in the field quite a bit, what are you seeing in terms of the use trends of the cloud in enterprise IT now?
  2. Is it possible to get traditional IT management — operational excellence, automation, and service delivery models —  in the dynamic environment that cloud architectures present?
  3. BMC provides a Service Blueprint in its CLM product. Let’s talk a little about that. What is CLM, how is it useful?
  4. Would it be true that the actual allocation of services is more efficient this way?
  5. Of course, the point of having a cloud is to provide services to your IT customers, so how do we approach provisioning and placement in the cloud?
  6. Clouds can get pretty diverse … and there might be times we want to run cloud services on different infrastructure, or even in public cloud environments, versus private cloud, and similar scenarios. How will the CLM product help with that?
  7. Anything else you’d like to pass on to our listeners today?

 

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