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Are you really getting ITIL processes out of the box and ready for use without customization? says Anthony Orr

When you invest in service management software, can you really be assured that you are getting IT Infrastructure Library® (ITIL®) processes out of the box and ready for use without customization? Join us as we talk with Anthony Orr, director of service management for BMC Software to find out more about the “ITIL® Process Compliant” designation for software products.




Anthony Orr is director of service management for BMC Software. He has more than 30 years of experience in managerial, consulting, marketing, and technical positions for IT service management strategies and implementations.






  1. Often, we invest in service management software, one thing we want to know is if we’re getting ITIL® processes out of the box and ready for use without customization. How can we know that before we make that software purchase?
  2. So just as a quick review, why is ITIL® so important ? (is it only for large enterprises?)
  3. What are the standards that apply to ITIL® Process Compliant certification?
  4. How does ITIL® Process Compliance help us when it comes to making a software investment? Do you have some examples you can share?
  5. How does this save us time?
  6. What should we look for when evaluating software solutions for ITIL®?
  7. Anything else our listeners should look for?




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Be sure “your asset plans are evolving, realistic, and that what you’re doing has an eye toward future consumption, future use, and future performance trends,” says Chris Williams


Do you have a good handle on your IT organizational assets — what is and isn’t being used, the true costs of those assets, and whether they are best suited to meet business needs? Could you be saving the business large sums of money through more strategic use of IT assets? Could you be exposing your organization to the risk of noncompliance with licensing requirements? Join us for a conversation about Four Best Practices for Software Asset Management, with Chris Williams, manager of IT Service Management Product Marketing for BMC Software.




Chris Williams, lead service support solutions manager, at BMC software, is responsible for the product marketing of the BMC Service Support discipline. He manages a team that focuses on solution-level strategies that leverage the comprehensive capabilities of integrated IT processes and practices that are advanced through the use of the BMC offerings.





  1. We’re going to be talking about this whole concept called Service Asset Lifecycle Management. You brought up a great point, that there’s often a misunderstanding that physical assets and software assets are to be handled in two completely different ways. One of the problems large organizations have is a kind of hybrid mess of tracking things  across silos, of various groups, purchasing, IT, you just never know exactly where things originated and where they end up, how to get them re-upped when it comes to licensing? Where do we get started with that.?
  2. Let’s go back to the concept of service asset lifecycle management. An asset is both software and hardware. Could you elaborate on that a little bit more?
  3. With regards to sparking the organizational transformation needed to make software asset management a reality, what are the four steps?
  4. Now we understand what our assets are, what’s the best way to determine how and why they are being used?
  5. We’ve got the how and why, what is a better way to track all this information?
  6. Any final words of wisdom you’d like to leave with our listeners?



BMC Industry Insight: Four Best Practices for Software Asset Management (pdf)





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