Play Podcast


Download mp3 (8:55)


“If you want to do things the right way every single time, [IT governance is] not just an action, it really is the outcome of a culture and the habits that your organization builds,” says Bill Emmett.





Bill Emmett is senior manager in the Strategic Marketing organization at BMC Software. He has been a practitioner, innovator, and marketing leader in the IT management software industry for nearly 15 years. He has been a part of BMC since 2008 and leads the Thought Leadership team.








You’ve recently released a paper outlining some ways that Business Service Management (BSM) can help IT tackle the challenge of managing IT costs and risks, while increasing business value and ensuring the quality of services we deliver. In that paper you talk about 10 principles to help successfully achieve your IT objectives and gain more IT maturity. In these podcasts we’re discussing these 10 principles. This is part two of two podcasts.


Continued from Part One


7.  Use automation to improve control, agility, and efficiency of change.

8.  Integrate IT information to make data-driven decisions

9.  Be transparent

10. Be proactive