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"Not only do I have some technology now that lets me improve what I was doing, I can now do things in ways I never thought possible—it changes your mindset," says Mike Moser.
Doing more with less has been a recurring theme in IT for the past few years. But Mike Moser, product management director and program executive within BMC Software’s Mainframe Service Management business unit, contends that the adage is more accurately stated as "less does more" when referring to IT. Join us in a discussion with Mike about IT productivity, based on his recent article published in DbTA Magazine, "IT Productivity, How Less Can Be More."
Mike Moser is a product management director and program executive within BMC Software’s Mainframe Service Management business unit. He focuses on issues related to reducing costs while improving IT efficiency and service delivery. Mike’s 20-plus year career has spanned a wide variety of engineering, IT management, technology consulting and product management positions across both technology vendor and IT end-user organizations.
- I'm not so sure I understand the term IT Productivity, service optimization - sounds a little bit like something management cooked up to get more out of the group. Talk a little more about what that means.
- IT groups are up against significantly increase in complexity. Mainframe groups are being asked to handle greater workloads, bigger databases, more applications all while cutting or losing staff.
- What are the various activities or things you would focus on now to get benefit from service optimization?
- You mention in your paper this rather interesting relationship between losing mainframe experts and service automation.
In the article you talk three-staged approach to service optimization. Break that down.
- How would you go about applying the three-stage approach that would start producing some results?
DbTA Magazine, "IT Productivity, How Less Can Be More."