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"Make a conscious decision to be focused on capacity management as a  discipline," says Dave Wagner.


Traversing along the IT maturity curve is similar to traversing the  country. Not only does your IT organization need to avoid “wrong turns,”  but it also needs to put processes in place to ensure that it does not  stray too far from its intended path. Join us as we talk with Dave  Wagner, Vice President of Sales and Marketing with Solution Labs, Inc,  about how Capacity Management is a 'GPS' to help keep IT on the right  path, and how capacity management can help you maintain the availability  levels you’ve achieved while turning your energies toward a renewed  focus on cost reduction and improved efficiency.


Dave Wagner


David Wagner is Vice President of Sales and Marketing with  Solution Labs, Inc, a strategic partner of BMC Software. Before joining  Solution Labs, Dave was Director of Solutions Marketing at BMC software.  Dave has more than 27 years of technology experience and background in  performance analysis and optimization. His career-long goal has been to  make technology as efficient as possible by helping customers optimize  their performance and capacity.




  1. Dave, would you give us a quick refresher on what  Solutions Labs is, and your relationship to BMC software?
  2. Why so much  focus on Capacity Management now - what has changed that groups need to  'reset their GPS' as you say and get in the right path?
  3. How do you  know if you're 'on the right path' or not?
  4. Can you recommend some tips  on 'how an IT departments needing to make to get on the right path?
  5. That  all sounds good, but what are some of the pitfalls along the way?
  6. Last  words? If someone was just beginning to embark on this, or starting  this up again, what do they need to know?




Viewpoint Article: "Capacity Management, a GPS for Keeping IT on the  Right Track" (PDF)



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"Make sure you know, at the end of the day, whose goals matter," says Atwell Williams.


How do you know whether you’re striking the right balance between IT  operating effciency and alignment with the business? How do you know  whether your IT initiatives are yielding value to the organization?  Identifying and tracking the appropriate metrics can provide insight to  help ensure that you are focused on the right areas. With the right  metrics, you can make better-informed decisions regarding investment in  BSM initiatives, gauge progress in implementing the initiatives, and  accurately assess the value realized from these projects. Choosing the  correct metrics, however, can be a daunting task. Join us as we talk  with Atwell Williams, Solutions Architect for the Office of the CTO at  BMC Software and find out how your IT organization can prove its value  to your internal customers.




Atwell Williams is Solutions Architect for the  Office of the CTO at BMC Software. He imparts the knowledge of how to  implement Business Service Management (BSM) and develop metrics to  measure the success of your implementation. He has been responsible for  assuring the overall performance, availability, and recoverability of  BMC's internal production applications, has led the initial  implementation of Business Service Management (BSM) within BMC Software,  and is currently responsible for educating customers on ITIL® and how  to implement Service Management in their organizations.




  1. What Do Customers want to hear in regards to proving  their worth or value to their customers internally. How do they make  sure that they're communicating properly?
  2. Why are metrics important?
  3. Can you give us some examples the kinds of metrics that you know, for the most part that people see they need to establish?
  4. What do the need to remember about setting goal setting?
  5. Why is it important to keep value in mind?
  6. How do you know whether your IT initiatives are actually  yielding value to the organization?


White Paper: A Guide to Building Management Metrics for Improving IT


Article: The Progressive CIO: Chief Counsel on Business Value Sponsored by BMC—Column Sponsored by BMC

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