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"When asking users what can we do to improve the usefulness of this (SRM) tool to you, they said 'make it accessible on my hand held, that thing’s with me 24 x 7,' so that’s what we did," says Dan Turchin

 

More and more, customers want to use their smartphones and other mobile devices to manage their enterprise IT services. Their ability to do so, however, has been limited, usually because the key service management applications that guide their work are still tied to their desk. Since BMC partnered with Aeroprise in early 2009 to bring out a mobile version of BMC Remedy IT Service Management, customers have been reducing costs and increasing productivity thanks to easy access to the applications. Join us as we talk with Dan Turchin, chief executive officer and co-founder of Aeroprise about some new trends in Enterprise Mobility.

 

 

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Bio

Dan Turchin co-developed Aeroprise's award-winning suite of Mobile  Workflow Management products and has overseen the growth of the company  into a profitable, recognized leader. Under Dan's leadership, Aeroprise  has garnered widespread praise for having solved problems that delayed  the proliferation of enterprise mobile solutions for years. Aeroprise  was recently awarded first prize at Mobile Showcase, named a Red Herring  100 finalist and received "Product of the Year" honors in 2004, 2005,  and 2006 from the customer base of BMC Software.

 

Questions

  1. Tell us a little bit about yourself and what Aeroprise does for BMC.
  2. Mobile technology has become a fundamental part of how we work and live.  What are key trends you’ve seen emerge over the past 12 months?
  3. Mobile apps aren’t yet mainstream in the enterprise. Why is that?
  4. How will our computing habits change in the next 3 to 5 years?
  5. Does the rise of the mobile app mean the end of the PC?
  6. Where would someone go for more information about mobility, Aeroprise, BMC and all the two companies are doing?

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Are you in service support and managing change management? Do you want to connect operations to services? Are you dealing with compliance or asset management? Are you charged with analyzing and minimizing risk? Are you looking at a CMDB as a way to help you with these and other tasks? Do you understand the importance of federation, integration, and a flexible information model? For answers to these questions and more, join us for a comprehensive look at CMDB Implementation with Vick Vaishnavi, vice president of Worldwide Marketing for BMC Software.

Bio

Vick Vaishnavi, vice president of Worldwide Marketing for BMC Software, is responsible for driving BMC’s global marketing strategy, market development, campaigns, and field operations activities.

Questions

  1. What's the big deal about standards compliance?
  2. How can the CMDB support built in policies?
  3. How is autodiscovery useful
  4. What role do security and access controls play?
  5. What else would you like listeners to know about a well-architected CMDB?

Resources

Part One of this Podcast: A Comprehensive and Detailed Look at CMDB Implementation, with Vick Vaishnavi

 

White Paper: Six Criteria For An Effective CMDB Architecture (PDF)

 

Learn more about BMC Atrium CMDB

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"Look at the CMDB as a decision support platform, something that allows IT organizations to make informed decisions," says Vick Vaishnavi.

Vick-Vaishnavi.jpg

 

Are you in service support and managing change management? Do you want to connect operations to services? Are you dealing with compliance or asset management? Are you charged with analyzing and minimizing risk? Are you looking at a CMDB as a way to help you with these and other tasks? Do you understand the importance of federation, integration, and a flexible information model? For answers to these questions and more, join us for a comprehensive look at CMDB Implementation with Vick Vaishnavi, vice president of Worldwide Marketing for BMC Software.

Bio

Vick Vaishnavi, vice president of Worldwide Marketing for BMC Software, is responsible for driving BMC’s global marketing strategy, market development, campaigns, and field operations activities.

 

Questions

  1. Why do you say the CMDB is at the heart of a company's IT management strategy?
  2. Who are the people that can benefit from it?
  3. So, what exactly are the six criteria for effective CMDB architecture?
  4. Why is federation useful?
  5. What are the advantages of the integration offered by the CMDB?
  6. You say a well-architected CMDB supports both a top-down and a bottom-up approach. Can you give us some examples of how each approach might be useful?

 

Resources

Part Two: A Comprehensive and Detailed Look at CMDB Implementation, with Vick Vaishnavi

 

White Paper: Six Criteria For An Effective CMDB Architecture (PDF)

 

Learn more about BMC Atrium CMDB

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Sometimes it's not enough to just back up the database itself; but we also need to back up the structure of the data, and having an up-to-date export and backup, says Daniel Hudsky

danielhudsky3.jpg

 

Does it seem to you that your Atrium installations may be taking too long? Do you understand the importance of hardware, not only in the production environment but also in your testing setup? Do you have a handle on how thorough your backup process really needs to be? Are you puzzled by some aspects of Atrium in a UNIX environment? Do you want some insights on navigating customer support? Join us for a lively conversation with Daniel Hudsky, Senior Technical Support Analyst at BMC Software, to get answers to these questions an more, as we explore the nitty gritty of Atrium Core CMDB Installation.

 

 

Questions

  1. To get started, let's talk about what is in Atrium Core so we have a basic understanding for everyone that is listening at the moment.
  2. That's a good summary of the components of Atrium. I've always wondered, do I need all of them, can I just use part of them, what's the story with that?
  3. What are the important aspects of a successful Atrium Core CMDB Installation from the hardware point of view?
  4. Why is it important to optimize threading of the Action Request (AR) server?
  5. What's something you see in the field right now that's creating tickets for you?
  6. I understand you get the following kind of question, "I'm trying to to get this product catalog updated, but I'm using Unix, and your product does not seem to be working with Display Redirection.
  7. I've been reading the documentation for Atrium Core and it just doesn't cover everything. What are my options?
  8. How will my case be treated, and how can I impact customer support on the proper severity of my issues for a quick turnaround?

 

Resources

Get additional information on BMC's Atrium Configuration Management Database (CMDB)

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