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Intelligent automation allows you to see a problem as it unfolds. You can respond to problem at that point as opposed to waiting until the application goes completely down and then you’re in react mode, says Bill Arledge.

 

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IT organizations are being driven to reduce costs, yet service-delivery expectations remain very high.  We may be putting off CPU upgrades, but the business wants to deliver high levels of service.

 

Listen in as Bill Arledge, Consulting Product Manager, at BMC Software talks about Service Optimization and data management. Find out about combining intelligent automation with best practices, managing your environment to drive down costs and achieve the goal of improving service. Get tips for determining how Service Optimization can benefit your environment, and steps for implementation.

Bio

Bill Arledge is a Consulting Product Manager, at BMC Software. Bill is an IT veteran with 33 years experience across a variety of roles, including application development and database administration. Bill’s database experience began in the late 1970’s as an IMS DBA and developer. He began working with DB2 in 1984 as a database specialist at IBM. He worked with DB2 throughout the late eighties, consulting with numerous IBM customers on existing and planned DB2 implementations. Bill joined BMC in 1990 and is currently a technical product manager responsible for BMC’s DB2 data management products. In that capacity he consults extensively with BMC DB2 customers and works closely with BMC’s Research and Development organization to drive product direction.

Questions

We're really in a challenging environment for data management these days. IT organizations are being driven to reduce costs, but the service-delivery expectations remain very high. We live in  24 by 7,  on-demand world and customers expect no downtime and the competition is always pushing new features to woe customers.

  1. Will you tell us a little about BMC’s service optimization strategy and how it can help accomplish these goals?
  2. What's your experience now, in 2009? Surely larger companies and data centers have gotten on board with Service Optimization, or is this still a new concept--are they still struggling with it? Can you give me an example where automation has made a difference, especially when it's dealing with the way things have traditionally been done? 
  3.   What are some questions IT managers should ask to determine the value Service Optimization would bring to their IT and business environment environment?
  4.   What are the steps needed to implement Service Optimization?
  5. Can you provide examples of IT data management disciplines that can be improved using service optimization?

Resources

Service Optimization: Delivering More Business Value at Less Cost From Mainframe Data Management

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"The mainframe environment still contains the vast majority of the mission-critical applications for business.  They are the lifeblood for that business," says Mike Spencer. "Service Optimization is about increasing performance without increasing your costs."

 

 

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Even in 2009, the mainframe environment still contains the vast majority of the mission-critical applications for businesses.  Mainframes are the lifeblood of our businesses.  Storage on mainframes continues to grow each year due to current compliance requirements. More and more data has to be retained over longer periods of time, yet be accessible to business, auditors and government agencies.

 

Today, due to the graying of the workforce, IT struggles with delivering higher service levels, reducing risk to business, and increasing productivity in the mainframe environment. Service Optimization can help. Service Optimization is a disciplined approach that combines intelligent automation with best practices, to take advantage of advanced technologies out there today to make the business more effective and efficient. Listen is as Mike Spencer, Storage and Optimization strategist in the Mainframe Service Management business unit of BMC Software, talks about Service Optimization for storage in the mainframe environment.

Bio

Mike Spencer is a Storage and Optimization strategist in the Mainframe Service Management business unit of BMC Software.  He has over 20 years of IT industry experience, primarily focused on storage, capacity, performance planning and business continuity solutions.  He has presented at multiple technical conferences and user group events on storage and storage management best practices.

 

Questions

  1. What are the top trends you see in the area of storage and in particular with the mainframe?
  2. How does the IT paradox -- being asked to deliver higher services levels to support the business, while at the same time being asked to cut costs, how does that apply to storage?  Are there any other issues that impact that?
  3. A term I hear more and more is Service Optimization. How can service optimization help IT tap the potential of mainframe storage management?
  4. For those who are just getting an assignment in this area, what exactly is Service Optimization and how does that relate to storage management?
  5. Would you share the 3 ways that effective management of storage can help IT  lower costs and improve availability?
  6. I know you have the opportunity to speak in front of a lot of IT groups. What's the one question you wish they'd ask you, but that they're not asking?

Resources

Service Optimization: Delivering More Business Value at Less Cost With Mainframe Storage Management


To our listeners – if you have any questions or feedback and input for new shows please let us know. We want to hear from you. Send an email to talk at bmc.com

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