Intelligent automation allows you to see a problem as it unfolds. You can respond to problem at that point as opposed to waiting until the application goes completely down and then you’re in react mode, says Bill Arledge.
IT organizations are being driven to reduce costs, yet service-delivery expectations remain very high. We may be putting off CPU upgrades, but the business wants to deliver high levels of service.
Listen in as Bill Arledge, Consulting Product Manager, at BMC Software talks about Service Optimization and data management. Find out about combining intelligent automation with best practices, managing your environment to drive down costs and achieve the goal of improving service. Get tips for determining how Service Optimization can benefit your environment, and steps for implementation.
Bill Arledge is a Consulting Product Manager, at BMC Software. Bill is an IT veteran with 33 years experience across a variety of roles, including application development and database administration. Bill’s database experience began in the late 1970’s as an IMS DBA and developer. He began working with DB2 in 1984 as a database specialist at IBM. He worked with DB2 throughout the late eighties, consulting with numerous IBM customers on existing and planned DB2 implementations. Bill joined BMC in 1990 and is currently a technical product manager responsible for BMC’s DB2 data management products. In that capacity he consults extensively with BMC DB2 customers and works closely with BMC’s Research and Development organization to drive product direction.
We're really in a challenging environment for data management these days. IT organizations are being driven to reduce costs, but the service-delivery expectations remain very high. We live in 24 by 7, on-demand world and customers expect no downtime and the competition is always pushing new features to woe customers.
- Will you tell us a little about BMC’s service optimization strategy and how it can help accomplish these goals?
- What's your experience now, in 2009? Surely larger companies and data centers have gotten on board with Service Optimization, or is this still a new concept--are they still struggling with it? Can you give me an example where automation has made a difference, especially when it's dealing with the way things have traditionally been done?
- What are some questions IT managers should ask to determine the value Service Optimization would bring to their IT and business environment environment?
- What are the steps needed to implement Service Optimization?
- Can you provide examples of IT data management disciplines that can be improved using service optimization?