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September 15, 2008 Previous day Next day


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William Hurley While he's quick to say that   he didn't choose the title of his white paper, "Between the Bazaar and the   Cathedral - Where ITIL®, Business Service Management, and Open Source   Converge" in this podcast, Whurley openly talks about the lessons learned   and leadership of enterprise software meeting open source, and community   involvement in producing quality software.


Listen in on this half-hour conversation where he and Tom Parish talk   about community as a self managing and self governing entity. As a case   study, the 13,000 registered members on BMC Developer's Network at comprise that community and entity for BMC Software.

As Whurley loves to state, software is software is software. He means   that you have to decide if you have time or money for any software   deployment. Learn if there are mystical calculations for whether open source   is better for your situation. You'll enjoy listening in and even finding out   what sets Whurley's office apart from other BMC offices.


Whurley (William Hurley) is the chief architect of Open Source   Strategy at BMC Software, Inc. Famous simply as "whurley," he is responsible   for creating BMC's open source agenda and overseeing the company's   participation in various free, and open source software communities to   advance the adoption and integration of BSM solutions. A technology   visionary and holder of 11 important patents, whurley brings 16 years of   experience in developing groundbreaking technology. He is the chairman of   the Open Management Consortium, a non-profit organization advancing the   adoption, development, and integration of open source systems management.   Named as an IBM Master Inventor, whurley has received numerous awards   including an IBM Pervasive Computing Award and Apple Computer Design   Award.


Between the Bazaar and the Cathedral
Where ITIL®, Business Service Management, and   Open Source Converge



  1. Your paper talks about the merging of open source, the babbling bazaar    with different agendas and approaches, with the cathedral of enterprise    software, complex architecture built painstakingly by “individual wizards    or small bands of mages working in splendid isolation.” Since a CMDB is a basic requirement following ITIL, it would seem that the CMDB isv a cathedral. In what ways is that a good    thing, and what are some of the downsides of the church of the CMDB?
  2. You’re probably familiar with the terms “whuffie” from and “psychic    income” – for our listeners who may not have heard these terms, they    roughly translate to reputation, clout, and influence, but are terms    usually reserved for individuals’ motivation to contribute to a community    or open source project. Do you believe that similar terms are available to    describe a company’s reward for participating in and supporting open    source?
  3. Your office at BMC is creative yet    comfortable, with giant green IKEA leaves    overhead and a traditional rug beneath your feet. How do both creativity    and comfort levels come into play when companies evaluate open source    solutions for solving business problems?
  4. One concern about combining open source with traditional enterprise    software is the claim that total cost of ownership is more with open    source. Your paper appears to refute that claim – could you expand on that    particular concern especially when merging the two makes it more difficult    to calculate TCO? Is it valid?
  5. As you know, the ITIL acronym represents a    Library with fairly expensive, tightly controlled books. Often people    associate open source with free. What are your thoughts on
  6. Do you have any good stories of an IT department that lives between the    Cathedral and the Bazaar, and benefits from cathedrals built in an open    company culture?
  7. You have a nice list of over a dozen open source solutions for service    management, yet only two provide support for ITIL and BSM. Do you think the trends are moving in a    way that mean more and more of those open source solutions will support    ITIL and BSM, or is    there a mismatch in the audience and purchase decision makers – ITIL and BSM solutions are    sold to the business types, while open source solutiosn are “sold” to the    technical types?
  8. What takeaways do you want to leave listeners with today?

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