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Peter Armstrong, corporate strategist for BMC Software

Listen in while Peter Armstrong, corporate strategist for BMC Software, talks about the needed skills for the direction that Enterprise IT is headed. In this interview, he gives his observations on an interesting opposition he sees forming. Now that IT does not have to run as if having the lights on day to day is their only goal, and instead, running the business efficiently is their goal, what can happen with those efficiency gains? Now that people realize they can run IT more efficiently, saving   money, then do they get to do lots of innovation with that money, and how do you innovate a controlled manner?

 

So, the question Peter returns to is this: if you run IT with business goals in the forefront, then how will you resolve your priorities? Peter talks about ways to uncover the mentalities and rewards that will help move your department in the right direction as team members get out of a rut. He even describes his own perfect compensation package, and yes, a driver would  be pertinent.

 

Peter travels extensively and has plenty of great stories to go along  with the workplaces that are examples of people who really “get” business service management and has a workforce that is enabled to do the same. What story goes along with his ability to recognize the Swiss flag? What’s his true definition of hero? Here’s a small hint, the definition of a true IT hero is a little different in this podcast than the hero described in his white paper.

 

Take a listen and do talk back. If your experiences or “ah-ha!” moments match any of Peter’s, let us know.

Resources

Six Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL

Bio

Peter Armstrong is responsible for the increasingly important domain of how business and information technology need to work together.   Armstrong has helped to develop the company’s Business Service Management (BSM) strategy. He is also responsible for educating BMC Software’s customers and employees, the media, and analysts about the company’s vision and strategy. In addition to evangelizing, he works closely with the company’s development labs to keep them informed about customer plans and activities, particularly in the non-U.S. marketplace, helping to ensure that the solutions BMC Software delivers are pertinent worldwide both today and in the future.

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Doug Mueller, BMC CTO for the Service Management Business Unit

 

Perhaps your service desks are humming along quite nicely, thank you, but you're wondering what challenges or opportunities are around the corner.   Maybe you've been listening to media outlets discuss home-based and outsourced service desk workers and want to know a service desk insider's  view point. If you are looking towards the future of service desks, you'll want to listen to this conversation with Doug Mueller about how standards and processes have evolved to bring us the service desk of today and tomorrow. Discover what changes in direction surprise even Doug Mueller as he builds architecture for the technologies and directions for efficient service desks both working with internal and external customer service levels. Doug's enthusiasm for taking the service desk to the next level is noticeable in this podcast, and you just might come away with some new perceptions of the service desk of the future. Does that future involve mobile computing, follow-the-sun hours coverage, and flying cars? Find out by listening in to a conversation about the future efficiency and quality levels that the service desk can attain.

Bio

Doug Mueller serves as Chief Technology Officer, Service Management Business Unit of BMC Software. Doug is responsible for helping drive the architecture and direction of the BSM, Service Support, and Atrium initiatives. He joined BMC in 2002 as part of the acquisition of Remedy where he was a co-founder.

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