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Tom Parish

ITIL, the CMS, and You

Posted by Tom Parish May 15, 2008
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Podcast with David Savino, Tom Bishop and Ken Jochims on the latest release of ITIL3 and what it means for Configuration Management Systems (CMS).

 

 

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David Savino

Tom Bishop

David   Savino, VP of Services, Column Technologies
Tom Bishop,
Chief Technology Officer, BMC


Show moderator: Ken Jochims
,
Lead Solutions Marketing Manager, BMC

Are you wondering what, exactly, is a configuration management system, or CMS? How is a CMS different from a configuration management database (CMDB)? Why should IT organizations even care?

While the CMS is not a new concept, it is   given considerable focus in the latest release of the IT Infrastructure   Library® (ITIL®), an integrated and cohesive set of best-practice recommendations with common definitions and terminology published by the Office of Government Commerce. Listen to this podcast to learn more.


Resources

Column   Technologies

Ken Turbitt: ITIL v3 and Identity

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Quentin Mackey
Quentin Mackey

Regional Director of Delivery, Column Technologies Inc.

 

Quentin Mackey looks at both the business and technology aspects of an organization so Column Technologies can provide solutions to better manage their internal and external service delivery. Through Column's approach, a business need is translated into an IT solution to support the needs of the organization. In BMC’s case, that translates to continuous training and certification, project management methodology, and adaptation of business service management.

Resources

Column Technologies Inc.

Our Relationship with BMC Software

Bio

Quentin Mackey is Regional Director for Delivery with Column Technologies. He has more than ten years' experience with Remedy ARS development. Quentin has been instrumental in Column Technologies' growth since 2002. His IT Service Management expertise have enable him to design, manage and deliver complex IT Service Management solutions to leading, global organizations across many industries. Quentin brings a wealth of process and technical knowledge, customer success and best practices experience to each and every engagement.

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