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The value of identity management goes beyond alpha-numeric password protection. The same goes for the identity data itself. Colin Fletcher, BMC Solutions Manager, covers numerous identity management-related topics, including how you can use  identity data in conjunction with proactive incident and problem management to ensure you can get home in time to pick up the kids, how identity management projects can lead to unanticipated results, why you need to beware of the rogue server sitting under your desk, and how regulatory compliance can become the identity management conversation starter.

 

Join us for a thought-provoking identity management conversation.

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Ron MicahelComplex IT environments are even more difficult to understand and synch if your technology includes mainframe and distributed systems. Ron Michael, lead platform administrator in R&D support at BMC Software, wants to help.  Open source, he says, is an enabling technology that helps bridge the technical gap between the mainframe and distributed worlds. With the rise of Z series Linux on the mainframe and open source continuing to be a hot topic in the distributed world, the idea behind his blog is both timely and wise.

 

But, that's not all there is to know about Ron Michael. Steve Carl recently wrote about teaming up with Ron, saying "he brought to the table  years of mainframe experience, diagnostics, and coding, as well as the kind of holistic understanding one gets from being a well rounded geek. What I am trying to say here is that Ron builds lasers for fun. Real ones. Like for 3D holography and stuff. He is also a machinist. And a helicopter pilot."  Listen in for a fascinating discussion about open source, holography, lasers, and Green IT.

Bio

With over 22 years of previous experience as a programmer and system programmer, both as employee and consultant, Ron Michael began working with BMC Software in 2000. Currently, his role is a Lead Platform Administrator in R&D support. Additionally, he was a consultant to the Optoelectronics lab at the Cullen College of Engineering, University of Houston. Having designed and built microprocessor controlled lab equipment and lasers for use in holography, Ron has enjoyed other technical endeavors.  His hobbies include scuba diving, skiing, martial arts, machining, commercial helicopter piloting, video editing, and writing.

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Why Do Your Customers Leave?: Podcast interview with Adrian Payne, professor at the New South Wales School of Marketing and Peter Armstrong, corporate strategist for BMC Software, Inc.

 

 

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Adrian PaynePeter ArmstrongCustomer churn is "enemy   number one for business", according to Adrian Payne, professor at the New   South Wales School of Marketing. In fact, in a recent survey in the Asia   Pacific region, 6 out of 10 consumers changed suppliers over the past 12   months. Peter Armstrong, corporate strategist for BMC Software, joins this   discussion of customer churn in Europe and the Asia Pacific regions. You'll   be surprised by the demographics of churn, as well as why people choose   other service providers.

 

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Bios

Professor Adrian Payne (PhD, MSc, MEd, FRMIT, FCIM, FRSA) has   practical experience in marketing, market research, corporate planning and   general management. His previous appointments include positions as Chief   Executive for a manufacturing company and senior appointments in strategic   planning and marketing. An internationally recognised authority and author   on CRM, Relationship Marketing, Customer Serevice and Marketing Strategy. He   has acted as an advisor, consultant and educator to numerous leading   organisations and is currently Professor of Marketing in the Australian   School of Business at the University of New South Wales in Sydney, Australia   and adjunct Professor at Cranfield University in the UK.

 

Peter Armstrong is responsible for the increasingly important   domain of how business and information technology need to work together.   Armstrong has helped to develop the company’s Business Service Management   (BSM) strategy. He is also responsible for educating BMC Software's   customers and employees, the media, and analysts about the company's vision   and strategy. In addition to evangelizing, he works closely with the   company's development labs to keep them informed about customer plans and   activities, particularly in the non-U.S. marketplace, helping to ensure that   the solutions BMC Software delivers are pertinent worldwide both today and   in the future.

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Getting More from Global Sourcing (Offshoring) by Automating Application Problem Resolution: Podcast interview with Ran Gishri, director at BMC Software, Inc.

 

 

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Thinking about offshoring your development, QA, or support efforts to reduce costs? Ran Gishri, director at BMC Software, explains why getting the efficiency gains you expect might not be so easy. He discusses common challenges companies face when they decide to offshore these IT services and tells you exactly how the process of uncovering and resolving application problems plays into it.

 

There are best practices for overcoming application problem resolution challenges and Ran shares these. He also gives concrete examples of companies that automated problem resolution in a globally distributed development environment. Implemented correctly, automated application problem resolution processes can help companies achieve the efficiency gains they seek by offshoring.

 

 

Resources

Ran Gishri has over 15 years of experience in the fields of application development, testing, and management. An accomplished strategist and technologist, his vision and expertise have helped build industry-leading solutions in test automation and application management. Mr. Gishri is a frequent presenter at industry conferences and has authored several white papers.

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