ITIL v3 and Identity: Podcast Interview with Ken Turbitt, global best practices director, BMC Software, Inc.



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Whether you refer to it as identity management or access management, it's all about understanding who has rights to access your data. You need an audit trail, the ability to assign roles and responsibilities, and to manage passwords. But, what does identity management have to do with ITIL version 3 and the CMDB? Ken Turbitt, global best practices director at BMC Software explains.

Ken discusses his own personal identity management crisis and what trends brought about the access management update to ITIL version 3. He also recommends the optimal way to auto-discover and populate your CMDB with identity data. This is important to truly understand how this data impacts, and is connected to, the systems and services of your business.





Ken Turbitt is a qualified ISEB ITIL manager and Gartner-qualified TCO consultant. He was a founding member of the Institute for the Management of Information Systems (member since 1985) "outsourcing special interest" group, founded a successful independent consultancy, and was an enterprise architect/analyst for Peregrine Systems, assisting sales and business development across EMEA. Ken also managed the Infrastructure Resource Management (IRM) consultancy practice within Fujitsu/ICL on a worldwide basis, where he was recognized as the ICL worldwide authority on Asset Management and related services. Before ICL, Ken was a management consultant with Price Waterhouse Coopers (then Coopers & Lybrand), where he managed their Network Management Center. Currently, Ken is employed by BMC Software working as best practice director, assisting BMC in aligning with the Best Practices for IT services (e.g., ITIL, CobIT, ETom), presenting to clients, partners, and analysts.