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ITIL v3 and The Three Amigos: Podcast interview with Anthony Orr, global best practice director, Educational Services at BMC Software, Inc.

 

 

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ITIL version 3 certification is now available, and classes for this new certification are filling up. But, what if you already have your ITIL certification? Is it still good? Should you bother to update your ITIL training, and if so, why?  Do you have to commit to three more days of classroom training, or is there an easier way? Anthony Orr, global best practice director at BMC Software Educational Services, answers these questions and helps you easily understand ITIL's new "lifecycle" approach by taking you through the movie, "The Three Amigos," and how that relates to ITIL v3.

ITIL version 2 included two books: Service Delivery and Service Support. There are five books for ITIL version 3: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Improvement. At the end of the day, ITIL version 3 helps IT focus on the business with a new "lifecycle" approach for managing  critical business services.

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Bio

Anthony Orr is BMC Software’s Global Best Practice Director for Educational Services. In this role, Mr. Orr is responsible for the overall strategies for best practice education including ITIL, ISO20000, CoBiT, Simulations, and so on. He is currently a member of the APMG group ITIL Expert panel for Version 3 certification, vice-chair of the itSMF Certification Committee, and a member of the EXIN ITIL Expert group.

Mr. Orr has more than 25 years of information technology experience. Within these 25+ years, he has held several managerial, consulting, marketing, and technical positions requiring him to be responsible for IT Service Management (ITSM) strategies and implementations. He  is SQMF (ISO20000), ITIL foundation, practitioner, and service manager certified. He also has an Oracle Masters Certificate in Database Administration and Application Development and holds a B.A.A.S. in Computer Information Science.

Tom Parish

The Power of Simplicity

Posted by Tom Parish Jun 1, 2007
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The Power of Simplicity: Podcast interview with Scott Sloan, solutions marketing manager for infrastructure and application managment for BMC Software.

 

 

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Just as today's enterprise is becoming more complicated than ever -- a mix of multiple platforms, vendor software, open source, mainframe, and distributed systems -- the quest for simplicity is becoming more important. Simplicity can mean the difference between an efficient and agile IT that provides great service, and an IT that is slow, costly, and ineffectual. Simplicity in managing your infrastructure can mean the difference between IT being a business drag or a business driver.

In this podcast interview, Scott Sloan, solutions marketing manager for infrastructure and application management for BMC Software, talks candidly about why it takes not just service level management, but unified service level management to drastically improve service quality and service responsiveness for the business. He also discusses ITIL, and why it is becoming such a cornerstone for global IT, about leveraging virtualization for the enterprise, and how the agent-based versus agentless debate may finally be settled. Join us as we talk with Scott Sloan about how simplicity rules in today's complex global IT environment.

Resources

Scott Sloan's Blog: Expanding Your Insight Into the End-User Experience

Bio

Scott Sloan is a Senior Manager in BMC Software's Solutions Marketing organization focusing on distributed database management and transaction management solutions. While at BMC the past 9+ years, he has held a variety of marketing positions based in the US and Europe. Prior to joining BMC, Scott worked as a systems integrator with Andersen Consulting (now Accenture) where he developed expertise in designing and building client/server applications. He has advanced degrees in business and Latin American studies.

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