ITIL version 3 certification is now available, and classes for this new certification are filling up. But, what if you already have your ITIL certification? Is it still good? Should you bother to update your ITIL training, and if so, why? Do you have to commit to three more days of classroom training, or is there an easier way? Anthony Orr, global best practice director at BMC Software Educational Services, answers these questions and helps you easily understand ITIL's new "lifecycle" approach by taking you through the movie, "The Three Amigos," and how that relates to ITIL v3.
ITIL version 2 included two books: Service Delivery and Service Support. There are five books for ITIL version 3: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Improvement. At the end of the day, ITIL version 3 helps IT focus on the business with a new "lifecycle" approach for managing critical business services.
Anthony Orr is BMC Software’s Global Best Practice Director for Educational Services. In this role, Mr. Orr is responsible for the overall strategies for best practice education including ITIL, ISO20000, CoBiT, Simulations, and so on. He is currently a member of the APMG group ITIL Expert panel for Version 3 certification, vice-chair of the itSMF Certification Committee, and a member of the EXIN ITIL Expert group.
Mr. Orr has more than 25 years of information technology experience. Within these 25+ years, he has held several managerial, consulting, marketing, and technical positions requiring him to be responsible for IT Service Management (ITSM) strategies and implementations. He is SQMF (ISO20000), ITIL foundation, practitioner, and service manager certified. He also has an Oracle Masters Certificate in Database Administration and Application Development and holds a B.A.A.S. in Computer Information Science.