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With all the hype about building IT-Business alignment, it's becoming more difficult to understand what really drives value. What are the key areas to focus on as we work toward building an IT organization that is more responsive to the business? What are the key foundational elements that will make us successful? Is a CMDB the answer?

In this interview, Brian Emerson, senior solutions marketing manager with BMC Software, and J.P. Garbani, vice president at Forrester Research, discuss the latest market trends around Business Service Management (BSM) and how BSM is being implemented today. What's working, and what isn't? You can learn about the evolution of IT, and what your organization should consider as core capabilities to ensure the success of IT-Business alignment projects by tuning in to this fast-paced interview with two IT experts. You can also find more information in a free Webinar; register today.


Webinar:  CMDB Trends in the Marketplace

Business Service Management


Brian Emerson is a senior solutions marketing manager for BMC solutions focused on enabling technologies, including the BMC Atrium Configuration Management Database (CMDB). Brian joined BMC Software, Inc., in July 2000; previously, he worked as a product manager in the AR System Product Management at BMC Remedy. He has a bachelor's degree in Operational Management and Information Systems from Santa Clara University.


Jean-Pierre "J.P." Garbani is vice president of the Computing Infrastructure and Security Group at Forrester Research, with a focus on performance and capacity management of the IT and Web infrastructure. He has more than 35 years of experience in the development and integration of a number of technologies, including the development of real-time systems, both in the industrial automation area (nuclear power plants) and in the development of network protocols and distributed systems architectures. Jean-Pierre has designed and developed very large distributed infrastructures for the government and banking industry in France, Scandinavia, and the US.