Type "ITIL training" into a search engine, and you will find a plethora of ITIL certification and educational opportunities. It's a very pervasive topic, but depending on your occupation and level of interest, you might need different knowledge than the person in the cube next door. Not everyone needs to be certified, and some people need more than just foundation training. Since ITIL training can't be "one size fits all," how do you know what courses to take, or exactly what you really need to know about ITIL?
In this podcast, Anthony Orr, global best practices director for the BMC Business School, explains the concept behind the ITIL Learning Path offered by BMC Software; what levels in the path apply to you, as an IT executive, manager, or practitioner; and what makes ITIL training from BMC Software are added value compared to standard ITIL learning paths. Anthony also talks about the future of ITIL, how that could affect your ITIL training decisions, and what will happen to your current ITIL certifications when the next version of ITIL is released. Listen in for a new perspective on the ITIL Learning Path.
Anthony Orr is BMC Software’s Global Best Practice Director for the Business School. In this role, Mr. Orr is responsible for the overall strategies for best practice education including ITIL, ISO20000, CoBiT, Simulations, and so on. He is currently a member of the APMG group ITIL Expert panel for Version 3 certification, vice-chair of the itSMF Certification Committee, and a member of the EXIN ITIL Expert group.
Mr. Orr has more than 25 years of information technology experience. Within these 25+ years, he has held several managerial, consulting, marketing, and technical positions requiring him to be responsible for IT Service Management (ITSM) strategies and implementations. He is SQMF (ISO20000), ITIL foundation, practitioner, and service manager certified. He also has an Oracle Masters Certificate in Database Administration and Application Development and holds a B.A.A.S. in Computer Information Science.